Moby Dick House of Kabob

I’ve been here several times. Food is usually tasty, but management always looks like they are drowning in sorrow. They give off a vibe that they do not want to be working at all. No «thank you’s» and no smiles. When you’re still figuring out what what you want to eat, they stare you down until you order.

The guy who takes the order is ridiculously rude and grumpy as if the job is sucking the life out of him. I mean, can I get a kind reply to my smile and «thank you sir»?
Also it took 30 minutes for me to receive my sandwich being the only customer in the restaurant.
They are hurting Moby dicks brand and need a new management!

When they cancelled Seinfeld, the Soup Nazi got a job here! Ugly faces… worse attitudes… ZERO stars!

Okay the food is good and the lady that works there is the only nice one. But the manager is a dick!!! My sister and I went to have lunch and the guy called a order number and this customer went to go get it which was sister order so then when the guy called my sister number it was the wrong order and my sister told him that she didn’t order that we’ll the manager looked around and saw the guy was eating the wrong order and the ass hole made the other customer pay extra because his real order was 2 or 3 dollars cheaper omg seriously and the manager told my sister well he has ur order so u take this one my sister was like no I want what a I order omg he was mad because he had to replace the order to was his fault for mixing the order… worst customer service. BUT that manager is racist because the few times I’ve gone with my boss which is Persian omg the sooooo nice and give her extra free rice and yogurt.

The new manager and owner are grumpy and lack customer service skills. Employees are trained to treat the green sauce as liquid gold!

We used to really like this place. Since we are vegetarians, we always order the veggie platter. It used to have lots of spinach. Now it has hardly any spinach. Also, the new manager is very grumpy, and doesn’t seem to care much about the customers. When we told the manager about being shorted on spinach, he gave us a very lame explanation, which didn’t make much sense. As I said, we always went to Mobey’s before we went to the movies. But if this doesn’t change, we’re going to have to find someplace else.

Love this stuff, reliable and quick. Call ahead: Even quicker. A little too Americanized for some, but that’s not all bad.

The store was empty and we waited over 20 minutes for our food. I was also disappointed with the service. While I was in line, the person in front of me paid, and someone called to place an order. The woman made me wait while she took the phone order including their payment.
I wouldn’t come here for quick food. They took longer than a sit down restaurant and it was empty.

I’ve been coming here for years. I can’t deny I love the chicken sandwich. I’m also a huge fan of the hummus and bread. I don’t give it more stars because the service isn’t too great… Like the time the manager yelled at me for getting my order wrong. I’ve also waited quite a while for my order when they weren’t really busy. In spite of it all, I keep coming back.

Worst service, we wait for more the 1 ½ for delivery the guy never show up … I called and they don’t care.

I enjoyed most of what I ordered. The meat is juicy, tender and delicious! Didn’t care for the dessert item I ordered, rolett nor the falafel sandwich. The gyro was good, the kabob e joojeh was good and the spicy ground chicken kabob was also good. I recommend!

Don’t give me my bread before I get my food, especially since it takes 15 – 20 minutes to get my food. But your food is great

Excellent service and quality kabobs! Two thumbs up! The hummus is the best I have ever had and they make the pita right in front of you :)

This Moby’s is closest to our house and is easy for take-​out pick up. We don’t usually have any issues with our orders, but ordering over the phone is a little stressful depending on who you get. Parking for pick-​up can be dicey around busy times, but overall it’s pretty easy to pop in and get the food. Falafel wraps are always freshly made and delicious! The hummus is delicious, if a bit pricey.

Terrible service. Avoid this place. The server literally yelled at me to get out of his way. Go here only if you want to be aggravated.

I’ve always go to Moby Dick’s in Shady Grove and ask for extra half bread and they always give it to me. I was around Germantown to run some errands and stopped by here. When my order was ready, asked for extra half bread as I always do. Heavy set bald guy seemed to be annoyed by my request and without even look at me throw my bag on the counter and said: «that’s extra». He didn’t even wait for my respond if I want it for extra or not and jumped to the next customer, who was Persian and they start spoke farsi. the guy (customer) opened his bag and said something to him in farsi and he immediately took his bread’s bag back, added bread and put it back in his bag without charging him (I know that because they shook hands and he left!).
I don’t know if it was because he was Persian or he was his relative or friend. Whatever it was, I felt so bad. Sometimes a little common sense and courtesy will go a long way, especially if you’re dealing with customers all day. I will never return to Germantown’s location again.

If I can put no stars, I will give no stars. I LOVE MOBY DICK, BUT I WOULD NOT RECOMMEND GOING TO GERMANTOWN LOCATION. They peel of the sell by date and appetizers had MOLDS. Called in my order to pick up, my fault for not checking the sell by date, soon as I got home saw the MOLDS on the DOLMEH and KASH-​O BADEMJAN, called the location right away, person immediately transferred me to the MANAGER without even me asking yet. Seemed like they expected that I was going to complain eventhough I have not told them anything yet. MANAGER WAS SO DEFENSIVE AND RUDE HE DID NOT EVEN LET ME TALK. His solution was for me to go back all the way from Rockville to Germantown and they’ll give me a new one!

Look up «horrendous customer service» in the dictionary and there is a photo of the manager of this place. I had read the reviews on Unilocal and figured I’d give it a shot anyway. I can honestly say I’ve never been charged for food, and left a restaurant without food, up until now.
Bizarre story: they run my card, and seem to have an issue… the girl at the register is whispering something to the manager. Whatever, she seems cool with it, I go wait for my order. 5 minutes later she says, «I’m not sure if your card went through, can I write down your phone number and your credit card number, just in case it didn’t go through» Huh? No, I reply. Have you never heard of credit card fraud. You’ve gotta be kidding, you want me to write my 16 digit card number on a piece of paper and then leave it in the store with you? I give her my phone number. So, the manager comes over, same story… wants to write down my credit card number, saying he’s not sure it went through or not. I tell him just to run it again but he says he can’t for some reason. He tells me if I don’t write down the credit card number and leave it with him on a piece of paper, no food. I tell him of course I can’t do that… at that point he dramatically yells to the kitchen «CANCEL order number (whatever).» I leave, after wasting 10 minutes of my life, with no food.
And wouldn’t you know it… the charge went through.
So:
1) I was charged for food
2) they were rude to me and asked me to do something no intelligent person would or should do, write my card number and leave it with them
3) I left with no food!
Here’s what someone with customer service skills would have done — if you’re not sure the charge went through, give the customer the food. If it didn’t go through, you’ve lost a few bucks. Instead, they’ve lost a customer permanently, and hopefully many more customers if others here choose to stay away. Please, stay very far away.

The food was great but the people are not nice the bald guy is so mean if you ask him it’s like he can’t hear you he was like just starring at you and won’t explain or give any fucking idea about the food their serving!!! The bald guy is a fucking idiot!!!

I know why it’s called moby dick! it’s filled with «dicks «who’s working there I agree with people sayin there’s this 1 guy who is rude !! I think I found Waldo. He never smiles or greets customers … And the service is slow it takes forever to get my food even if I’m ordering something small… I ordered a sandwich the bread was burnt. I kind of figured they had my sandwich in there for a while. Would I return again? Yes because it’s convenient.