Kesslers Diamonds

My fiancé got my engagement ring at the Brookfield location. I live in NYC and was going to be in town for 1.5 days and asked if they would be able to resize my ring that quick. Brookfield told me they couldn’t but to try this location. They said no problem and got it done! I was so thankful as I didn’t want to be without my gorgeous ring until I came back to town 2 months later! Store was very clean and the staff was very friendly and helpful!

Kesslers may tout their diamond quality, but my experience with their basic customer service could have used some improvement. My fiancé and I recently visited this store on a Sunday afternoon at 3:30 PM (they close at 4pm on Sundays, perhaps this was the issue?). The woman that helped us was very straightforward verging on curt. When I asked to see a ring (albeit a second time), she literally said rather tersely, «You already tried that one on when you were standing over there.» I was thinking, seriously? So I just said, «Okay…» I really did not expect to be restricted from seeing a piece twice, and I certainly felt like that was the case. Kind of odd. I should add, I only tried on 3 – 4 rings while I was there, so it was not as if I was tearing up the cases trying on everything in sight.
It’s too bad, because after all the advertising they do to get people in their stores, I was definitely disappointed with this particular member of their sales staff. The couple of rings that we did try on at were nice looking, so to be fair, I should say their diamonds and settings looked nice…

I have purchased jewelry from Kessler’s — diamond earrings for my wife and have sold scrap gold/​silver to them.
Service for jewelry sales is very good — as the other reviewers stated, they will find something really nice WITHIN your price range.
However, service and prices for scrap gold/​silver are terrible. I worked with 2 younger female representatives who seemed to not be as familiar with the ins-​and-​outs of this. In addition, they paid me only about 30% of the going rate where other stores and buyers have been paying upwards of 60−85% of the market price. I know that they need to make a profit but they paid me so little that I felt ripped off. Good thing I only sold a small amount of my scrap gold and silver to Kessler’s.
They recently moved out of their store in Menomonee Falls to another store in Germantown so I will probably shop elsewhere for jewelry — I know that I will certainly sell my scrap gold and silver elsewhere.

My fiancé purchased my ring from Kesslers and it came with a lifetime of service. I have a white gold ring, but if it gets a deep scratch, you can see the yellow gold — I scratched it and took it in. They sent it off to be re-​finished. My ring was gone for 1 week and when I got it back it looked like new with no charge! It is great!