iFix Mobile Device Clinic

iFix saved my life. And by life, I mean my phone.
I have the worst luck with phones. I can never have a new phone without me cracking the screen badly within the first few months of getting it.
I know, it’s kinda sad to think I’m so dependent on my phone but in this day and age, who isn’t? Anyway, after having a bad experience at the local Apple Store, which included a required appointment at their Genius Bar, I started to lose hope. Who wants to make an appointment only to wait a week for them to tell you the obvious, «your screen is cracked.»? Certainly not me.
After looking around for places where I can get my iPhone 6 screen replaced, I stumbled upon iFix. I usually don’t take my phone anywhere else but the Apple Store for repairs, so coming here was a big gamble for me. Walking into the store, I was a bit skeptical because it doesn’t look like much on the inside.
I was greeted by a nice gentleman and I showed him my phone’s screen, which was severely cracked but still lighting up despite being completely black. He quoted me a 20 minute wait time for the phone to be fixed. I couldn’t believe my ears. 20 minutes? Really? That quick?!
I did a couple errands and returned to iFix. There, he handed my phone back to me looking brand new. My phone finally worked again!
I have to note, however, that a few days after my screen replacement I had some calibration issues where the screen wasn’t responding to touch. I returned to iFix and explained the problem, and the gentleman who took in my phone last time, fixed it for me. I haven’t had any problems since.
If you need to have a screen replaced, I would suggest giving iFix a try. If you have bad luck with iPhones like me, just get an Otterbox/​Lifeproof case to avoid another cracked screen.

Extremely helpful and diligent. Willing to consider any reasonable request. Fairly priced.

Great, professional service. In and out in 15 minutes for an iPhone 5s screen repair. Definitely recommend this place!

This place is fantastic!
I took my iPhone in because the charger port was acting up and I thought I had done a good job of cleaning it out…
I had not done a very good job.
Instead of playing to my own stupidity, the guys here took care of me… pulled out the crap and had me back in action in 5 minutes.
They tried not to take any money from me… which I appreciated, but also felt was ridiculous.
So all in all, a great experience.
Strongly recommend this place!

It’s THE place you can trust to receive great service from knowledgeable and professional staff. If it can’t be fixed here, it can’t be fixed anywhere. Simple as that!!!

Very nice service. Impressive work. I got my iPhone 6 screen replaced. I asked for how to unlock the phone from ATT, the person is willing to help me to do that.

Frank helped me out twice! he answered all my questions and told me about concerns he had as well. Great price within the area, i walked in at 6:30 and left in fifteen — twenty minutes. Thanks i fix !

These guys are simply amazing, very attentive and professional. This place’s mantra is «customer is always right» and they go above and beyond to prove that they are the best electronics repair shop in the area.

I went to two Best Buys and then the Apple store. No luck and a pain. Called these guys and right away knew I was in good hands. Went over and they fixed my Ipad right up.
Never again dealing with anyone but them. Great service and actual ability to do a great repair. Highly recommended!

I’ve been here twice (very clumsy). The second time my phone was so demolished I was prepared for them to say it was irreparably damaged (part of the screen was blacked out). Both times they fixed it within 15 minutes while I waited. I’ve called around and this is one of the best prices around.

Frank is great! He had my shattered phone screen fixed within 30 mins and they just lowered their prices!

I came with a smashed phone and great skepticism. I was met with excellent, friendly, courteous customer service and reasonable pricing. I left in 15 min with a fixed phone and a positive enough experience to write this review in the parking lot. Other businesses could learn a lot from these guys.

Fast, easy, done. (Even gave me a free case!)

DO NOT GO TO THIS STORE. Take your money to another store to get a better repair for better prices. And, you can avoid the bulls**t that these people put me through.
I have been to this store multiple times, and especially in my last experience it became apparent that I was dealing with inconsiderate crooks. I read an incredibly long and negative review on Unilocal before I went there, but I figured it was unfounded and decided to ignore it. Big mistake.
This most recent visit to the store, I was bringing back my phone because within 2 weeks, the new screen they had given me was already broken. I did not drop it. I pulled it out of my pocket while lounging around only to discover that SOMEHOW it had broken inside of my pocket. Clearly it had not been installed correctly in the first place. So, I went back with the intention of getting either a refund or a new phone screen. I entered the store with a fully functional, relatively new iPhone 5s. The only problem was a thin crack in the screen he had given me. In the end, not only did I leave empty handed, but I left in a much worse off position than before. I was beyond pissed.
The employee removed his screen from my phone, grudgingly gave me a refund after much argument, and told me he was going to give me a faulty screen so i could go get it repaired somewhere else. I figured that was great, as long as I got my refund. When I got to the other store to get it fixed, they told me they could not fix it, because there were FIVE PIECES MISSING FROM THE INTERIOR OF THE PHONE, and now it has WATER DAMAGE. So, somehow, in the 25 minutes that the employee was handling my phone, my phone went from cracked to COMPLETELY BROKEN.
When I returned to the store to give the employee a piece of my mind, he admitted to not putting the 5 pieces in (he knew exactly what I was referring to when I mentioned it) and said that he had nothing to do with my phone breaking. Coincidence then? I think not. Upon further argument later, over the phone, he said that he left the 5 pieces out on purpose, because he thought he had been ripped off by giving me a refund. Fantastic business strategy.
His «solution» that he presented to me was that he would simply take my phone back, give it a new Apple screen, and clean it to make it look like nobody had touched it or tampered with it. By doing this, he would enable me to go back to Apple and file an insurance claim so that I could get a brand new phone. That’s right-​in lawyer speak-​he suggested to me INSURANCE FRAUD. He even added that he had done it for people plenty of times before. It was unbelievable.
Now, after going to multiple stores to simply get a cracked screen fixed, I am filing a lawsuit because the owner refused to acknowledge the incident and met the criticism with astonishing disrespect when I brought the matter to his attention. He preferred I sue him than give me the money to get a new phone after they broke mine. So I obliged him.
Moral of the story– DON’T TRUST THIS PLACE. Even before I had this conflict the employees were very rude to me and even charged me more than they charged my sister for the exact same procedure. Don’t make the same mistake I did, read the horror story, and decide to go there anyway. Trust me, it’s not worth it. Take your screen to any other place. There are three higher quality stores at Westfield Mall that have even better prices than they do for higher quality work. Just don’t go here.

I came in because I dropped my phone on cement after work. Guess it was about time my phone screen shattered. Came in and got my phone fixed for a fair price. Francis was super friendly and he repaired my phone really fast. Went next door to Stella’s for like 8 minutes and my phone was ready when I came back. Will be coming back if drop my phone again.

Cheap, affordable, and great fast service especially from Frank the manager, The mall phone fix stores are terrible and they even overcharged me when they did not fix my iphone screen correctly and had to come back them. This place is by far the best phone repair shops I have been too. Will come back again whenever I need my phone screen repaired!

Quality service, affordable prices! I brought my iPhone 5s into the iFix store after having my cracked screen/​LED incorrectly repaired by ZAGG in Montgomery mall. iFix was able to repair my screen within 30 minutes and their pricing much more affordable than ZAGG.

This place was recommended by a friend who had previously used them. I came in with a broken home button and battery that would hold a consistent charge. I was greeted by Francis who quickly diagnosed what needed to be replaced. He had all the necessary parts on site and was able to complete all the work while I waited. I very much recommend using this place

I’ve been here twice in the last month — horrible luck and uncoordinated hands — and have been very pleased each time I left iFix. Both times, my iPhone 5 screen was replaced within 15 mins and much cheaper than any other places I could find in the area. When I returned with another broken screen, the technician not only remembered me, but also suggested that I bought a fiberglass protector on it. He priced the protector less than marked and put it on my phone for free. He also had the same protector so I feel confident that this will finally do the trick.
In short, I will not go to any other tech repair shop. The people here are fast, friendly, and very reasonable. I highly recommend to anyone!

This place is great! They’re super fast, knowledgeable, and professional. I came in with a shattered screen, and was told it would be ready for pickup in just 20 minutes. I did some grocery shopping, came back, and it was as good as new. They were even able to tell me what was done wrong last time my screen was replaced elsewhere (yes, I’m one of those people who probably shouldn’t have a touchscreen phone). I didn’t even mention the screen was getting replaced a second time; he could tell. There’s a 90-​day guarantee on the screen, so if it’s not working properly you’re welcome to bring it back in for repair. I haven’t had any trouble. Highly recommended!