Henry’s Housework Inc

I’ve been using Henrys Housework for gutter and roof inspection/​repair for many years and have always been very happy with their service. So when I suffered a roof leak/​damage following this past winter’s storm I sought out their services. Since my roof was nearly 30 years old and showing signs of wear & tear, in addition to the damaged areas, I opted to have them replace the entire roof and some rotted trim. Between weather and employee delays, it took several months for the work to be completed, or so I thought. I was driving home one day and noticed that my roof was 2 different colors. Unfortunately I can’t see the my upper level roofs from the ground so went up onto a hill and sure enough. Though I paid for the entire roof to be replaced, one section had not been touched! I had also paid for some trim work to be replaced. Nope not touched. I contacted them immediately about the incomplete work. Henry called me back and instead of being apologetic, he complained that the contract wasn’t written well (doesn’t he review them?) and that he had lost money on this job. I’m not sure how that could be since I paid for work that wasn’t even done. Then he suggested that since I had no damage on that section of roof, that they wash it so it matches. Um that’s not the point– the point being I had asked for AND PAID for the entire roof to be replaced, not washed! It’s been 21 days since I contacted them about completing the job. Since no sign of of any work being done. I’m done.

A small business owner without a conscience is the worst thing ever. And that’s exactly how Henry and his team are. without any conscience.
I had hired HH end of last summer to clean our gutters and repair a gutter that was inclined away from the downspout. When I called HH they gave me an estimate over the phone without even looking at the extent of work involved (red flag). The estimate was accepted via an email received from HH office.
The gutter clean up was done as expected. Not a whole lot of issues there. However the gutter repair was never completed. The service technician tinkered around for 15 – 20 mins and said it was all fixed. However when it rained the rain water still would flow from the other end of the gutter. Since the problem was never fixed I emailed HH to either come back and fix the issue or give me a refund for the in completed work. My email was neither acknowledged nor returned. Very unprofessional.
I followed up with an other email after a week. Still no reply from HH. So finally I called Henry and left him a voice mail. He calls me back after three days saying that he was out of state and could not return my call. I explained the situation to him and said HH has not completed the work as per the contract. I also said that his staff did not return any of my emails. To which he replied that my emails ended up in SPAM folder. What BS !! When I accepted their email proposal it was all fine. However when I complained about their work it ending up in SPAM. Bunch of lies.
Henry promised to come back and fix the gutter issue. Its been close to 8 months and no one ever showed up since then. The reason I am raising this issue after this long is because of their negligence there was extensive damage to the underlying wood underneath the gutters. So Henry will you take responsibility for the shoddy work and negligence. I guess not !!
Henry and his team are very unprofessional and have poor business ethics. STAY AWAY from these people who will lynch your money.
I live in King Farm, Rockville, MD and will be posting this message on our google group page as well.
Quote:
8÷5÷2015
Hi Kathy,
Your handyman came in and cleaned the gutters. However the issue with the gutter repair still exists. When it rains the water still comedown over the gutters rather than through the downspout. And in my opinion you can’t fix a gutter issue in 20 minutes.
If you can’t fix the issue I would appreciate if you issue a refund on the gutter repair cost. Thanks,
8÷10÷15
Any update on the below issue?
08/​13/​2015
Hi Henry,
As discussed. Please call me in the morning if you plan to swing by. Thanks.
UNQUOTE

Henry’s Housework cleaned my gutters this week. My experience from the time I called them to the day they came out to clean my gutters was A+. The best part was that I didn’t have to be home for them to come out and do the work. Customer service was great. Henry’s Housework cleaned the plants that were growing in my gutter. If you want them to clean and bag the debris from the gutters, prepare to pay an extra fee. I’ll be calling Henry’s Housework back for cleaning my gutter and/​or any other services I will need to the future.

The crew came to pressure washing our house and patio. They did a wonderful job, my house looked like new and the patio stone now show its beautiful natural color once again. I will call Henry’s Housework next time I need similar job performed.

I was very surprised to see negative reviews for Henry’s Housework. I have used them for years to clean my gutters. Several years ago I had them fix two leaks in my roof. Always done well by the owners or technicians who are very polite. The only problem I ever had was one time there was leaf debris left on the deck. I called and they sent someone out the next day to clear it all off.

I hired Henry’s to power wash the siding on my house. They came on the day scheduled and did an excellent job and even power washed my deck.

Do yourself a favor and do not ever use this company for any services! They are horrible, including Henry! I’d give 0 if I could!
I called upon them to fix a leakage on my roof so someone came out to take a look. Thy guy gave me a quote and because it was raining he said that he will call me to confirm the time to fix everything the following Monday. He never called and so I called someone else to fix the roof because of the leak. Two weeks later, he called me and told me that he already went up the roof and fixed it! So I was shocked because he NEVER called and all of a sudden, he shows up 2 weeks later without my knowledge and then calls me to tell me that he fixed something that was already fixed! Anyway, I was billed for the service! I spoke to Henry and told me that I was still responsible for the service because I agreed for the tech to come back verbally. I never gave verbal authorization because the guy said he would call. no contract was signed, the guy didn’t call me until much later to confirm anything and even when he called, he took care of it without telling me! and had to pay or he was going to put a lien against my house! Henry was not helpful and they are shady!

I had some roof shingles blow off in a storm and needed them replaced. Henry’s housework provided an accurate and reasonable estimate, came when they said they would, and did a good job fixing the roof. I would highly recommend them. The only reason I am giving 4 out of 5 and not 5 is they were a little slow in returning calls/​emails.

We had Henry’s Housework repair our gutters after a storm took a huge piece down. We had some communication issues with getting the repairs scheduled (the answering service doesn’t always seem to relay messages to the main office correctly), but the repair work was done great. The guy who did our repairs was very friendly and the work was done well. And Karen, who did our scheduling, was great to deal with once we were able to get a hold of her.
My only other complaint outside of the communication issues with the answering service is that they didn’t close our fence gate after they were in our yard working on the gutters (both times they were out). In my book, if you open a gate the common sense thing to do is to close it after you are finished using it. Their lack of this sense caused our dog to get to go on a tour of our neighborhood the first evening after HH was at our house. Fortunately he didn’t get very far but this dog mom was not. pleased!

called to schedule gutter cleaning a few weeks ago. 2 days before they are scheduled to show up, they cancel because they said a technician was out.
Their next available was not for at least 2 weeks and then no availability on days i could arrange to take off work again.
I asked that given the circumstances could they come in an evening or wknd– and they said no.
So can’t say anything about their gutter cleaning skills but if you are looking for customer service, it’s not henry’s thing.
Turned out to be lucky– i asked our lawn guys for a referral and turns out they do gutter cleaning, and did it with 2 days of our asking them; and we didn’t have to be home for them to do it; and they charge less money than henry’s!