DSW Designer Shoe Warehouse

A few days ago my husband visited this store. The staff were very helpful and patient and I had no complaints. But my husband was very upset because they don’t carry shoes smaller than size 8 but he needs shoes of size 7.5. He thought this was discrimination against not a small group of guys.

Disappointing selection of both shoes and handbags.
Limited colors and styles.
Nothing new or exciting.
This location is sincerely lacking that «OOOOH!» factor that I’ve come to expect from DSW.
Virtually nothing to choose from if you are a size 10 or 11.
Boring Boring Boring. I was in and out of there in record time.

The staff is very efficient. I was looking at athletic shoes for about an hour and got asked by 3 different associates if I needed any help. They’re always walking around, available to customers. I like that.
I bought a pair of Nike running shoes and they were a little dirty on the bottom from the floors. They really need to remodel the store. I thought they’d give me a discount or something for that, but they didn’t. I didn’t make a big deal about it though. They were white bottoms, so they were gonna get dirty the moment I wore them outside anyway.
I’ll be back :-)

Located near I-​270 and Germantown Road, this location has its own parking lot with more than enough spaces to choose from. If you can’t find any spots, you can always look in front of the Bed, Bath & Beyond store next door.
All the shoes are on one level — Men to the left; Women to the right. Socks are on the left (front) and Bags & Accessories are on the right (front). Clearance shoes are in the back of the store.
I came in for one thing on this visit (dress shoes) and I found what I was looking for. In my search, I noticed a lot of the shoes and accessories in the store were showing the brand «Kelly & Katie» — just something I noticed. I wanted to purchase a bag and belt as well, but the selections were very limited (they are more choices in this category at the Bethesda location). I was not able to find anything of interest (bag or belt).
The employees here are helpful. I think the time I was in the store I had at least 3 folks asked if I needed any assistance — at the time I did not, but it is nice to know they are there, if you ever need help from them.
In the end, I found what I was looking for. It may have taken me a while to search for what I wanted, but I left a happy customer.

The staff here is amazing. I’ve been in a lot of DSWs and I’ve never been in one with such a friendly and helpful staff like at this one. I was a little disappointed with the selection though. I just wanted a simple high wedge like in nude or black and they didn’t have anything like that. Usually I’m able to find things like that as dsw. I settled for a nice bootie with a thicker heel, although it won’t be as comfortable as a wedge THey’re still sexy and better than a stiletto for longer wear. So my suggestion is to bring my variety and selection. After reading some reviews here I’m convinced I need to check out the one in bethesda.

I visited today looking for a suede heel I saw on the dsw website the other day. I walked in and funny enough one of the employees was putting that exact shoe on the shelf. I asked for my color and size and she quickly pulled it off the shelf and continued working. A couple minutes later she was encouraging me to spend time wearing those shoes in the store to make sure that they were perfect. I went and searched for another shoe I saw online and found it in no time. I tried it on and couldn’t believe how comfortable it was. I can’t wait to revisit this location.
Friendliness: ¹⁰⁄₁₀
Selection: ¹⁰⁄₁₀
Prices: $$

Joanne C.
I had a complicated return of shoes that had been mailed to me. I needed the same shoe in a smaller size, but the same color was not available. The reorder took several phone calls and a lot of discussion! Clerk KeSean and manager Tenisha were so helpful and pleasant for the 20 minutes it took to credit the return, check on the availability and to order another pair in a different size and color. I could use my coupons, too. Very pleased! Thanks!

Definitely a lot smaller than the one in Bethesda (Bethesda has a second floor). Nice staff… Didn’t interact much with them though. No complaints but nothing amazing either. Dsw — Good selection of shoes.

The shoe selection here is less than the DSW in Rockville, but that’s the ONLY thing I can find to complain about here. The people who work at this location are great. I have never in the last three years had a bad experience here. It’s organized, clean and well stocked. If they are missing a size, they order it for you! I just experienced that this morning. I will continue to shop here and I recommend others do to. And, I love that they send rewards coupons!

Close to home, descent selection and great sales. When in need of shoes, on demand, I visit DSW for quick picks and comfy options.
Nice service, cute handbags and convenient hours. Be sure to create an account for the rewards program.

friendly staff
smaller than the one in Bethesda.
lots of good everyday/​basic flats!

Love this shop and the prices, the one branch in lancaster, pensylvnia doesnt charge you tax. Shoe heaven!

what FANTASTIC customer service. i must’ve been in there for a good three hours yesterday (i hate shopping, think i filled my quota for the next seven months so i’ll probably order christmas gifts online this year). i received a pair of shoes as a present and wanted to exchange them for a better fitting shoe but couldn’t access a receipt.
jessica at one of the front registers was so sweet and accomodating when i told her my predicament that i happily trotted off to find some boots. a few minutes later, i had amassed three bulky boxes and was plopping them down in front of a new shoe stack. francisco helpfully asks if i need a bag. didn’t know they had them, so i said yup! he goes all the way to the back of the store and grabs one FOR me. unfortunately for me, that encouraged me further to fill said bag. ha. more excellent salesmanship!
sauntered on over to the sale section and proceeded to try on every single shoe that tickled my fancy. must’ve tried on about thirty pairs. met samuel along the way who even pulled a security tag off a shoe for a few minutes so that i could try it on with the correct buckle setting (yes i wound up buying that pair too).
narrowed it down to five and was given star treatment again by jessica when i walked up for checkout. she looked up three pairs of shoes that were half a size off for me and gave me feedback on one pair saying she’ll hold it for me so that i can think about it. i felt like i was getting rung up by my best friend.
to top it all off, toppling out of the store with my tower of boxes, i was struggling with the door of my tiny car and a sweet couple with a baby asks if i need help! i wish i could thank them again. nice people shop here! :D
what a great experience! this is the only dsw i will ever shop at!

I writing a review about this store for this reason: I found a pair of boots I’ve been in search for for two years in this exact store.
Maybe its because I have low expectations of customer service IN GENERAL, but I found the service here to be very helpful. Ten days before Christmas, I called in one morning to check on a shoe in my size. They had it, and were VERY nice about putting the shoes on hold for me for 24 hours. I wasn’t expecting such good service during such a busy season, but I do give this store props for holding it together while madness is all around them (shoe shopping is an important part of the holidays!).
I went back the next day (because let’s face it — shoe shopping is addictive), when it was much busier, and I still had sales associates passing by and asking me if I needed help with anything.
I’ve always had good experiences in this store and highly recommend it to those who’ve been pining after the «perfect» pair of shoes — you just might be able to find them here! :)