Carpet & Rugs Unlimited

I went in there to ask about stain master remnant carpet and I couldn’t get all my questions out before he cut me off. He automatically assumed he knew what I was going to ask. Then I asked questions about padding and he put his hand up to my face. I wouldn’t go there if you paid me.

I went in to look for flooring for two rooms and Ara was very helpful and explained everything in detail. He helped me make a decision on whether or not to go with wood or carpet in one room. Very honest and down to earth which is one of the reasons for choosing them. The guys came out fixed the floor and installed the carpets. Looks great. They went above and beyond for us and I would recommend them to a friend. Pricing was reasonable also, better than many other places.

I contacted them about getting hardwood flooring for my home. The gentlemen on the phone was knowledgable and helped me understand what would be involved. He invited me to visit their showroom with some kind of measurements to give him an idea of what product would work best for my space and budget. The showroom had a nice variety of wood to choose from. After I heard all the pros and cons, he gave me a quote based on the rough measurements I provided. The price was reasonable but I wanted him to come and take an exact measurement to make sure the one I gave was accurate, which he was happy to do. Everything went smoothly so we signed the contract and the job was finished within a week. The floor looks great, I would highly recommend them to anyone looking for new flooring for their home.

I have never done business with them but this is only because they basically told me they didn’t want my business. What kind of company does that?
I called several times during their posted business hours, only to get an answering machine. That should have been my first clue to look away. I managed to talk to someone and asked to schedule a carpet measure to get a price quote. Pretty standard practice in the carpet business. He asked me if I knew the square footage. If I knew, I wouldn’t need a measure. He then asked for my address to see if they had done a measure in another place in the same subdivision. Ok, fine. Turns out they have not.
So, I ask to schedule a measure and he asks me if I have a tape measure. My reply: «Seriously? Other companies do this for free.» His reply, «Other companies are other companies.» Very rudely I might add. I hang up the phone.
Mind you, I already have two quotes from large chain companies and I was trying to help out the local guy. So much for that.