Woody RV Rentals

After posting this, I looked at the reviews and noticed that half of the «Five Star» reviews came within seven days of each other. One on 05÷10÷12 and two on 05÷17÷12, personally, it makes wonder if those posts are true.
One of the worst experiences I have ever had. Rented a camper for ROT Rally 2015. They overbooked so we did not get the trailer that we picked out. The one we did get, as we found later, had been sitting in a field for years. The trailer was poor condition and had ants. This is just the beginning. We backed up our truck and they hooked it up. We get to the Rally campsite and realize that the propane line had been dragging on the road and wore through and leaking. The propane should have been turned off, the line was run incorrectly and it was not even the right type of line for the propane. We called and were told that it was their fault but that nothing could be done at the campsite. Next issue was the transformer or something inside so we did not have electricity. We called them and they showed up to our campsite. They told us that this was not our fault but could not be repaired at the campsite. We are told that we will be compensated when we return the camper per the owner, herself. So no gas or electricity for us. June in Austin, who needs air conditioning anyway? When we returned that camper on Sunday, I was treated like a step-​child. I was told that it was our fault for the propane line, our fault for the transformer or whatever controls the electricity. That no one promised us anything and that we were losing our deposit and were to be billed for repairs. The owner would not return our calls to discuss this. We called the credit card company to dispute the charges for the deposit. We did get that removed from the credit card. To summarize, I would rent a camper from this place if it were completely free. And after asking around, my friends to rented from them for the Rally, also had issues and got ripped off. Another acquaintance of mine had his trailer there for renting out to people through Woody’s and has since removed it because of his bad experience.

If there was any possible way to give a ZERO, then i would. Rarely is one able to find an owner who cares less about her customers. Unbelievable to me that they will take nearly $ 6,000 for a 1 week rental, and not reimburse the customer $ 300 for fees related to the vehicle breaking down! Talk about some unfortunate combination of GREEDY AND DENSE!
I rented an RV from Woody’s RV Rental for the period of 12÷28÷15 through ¼/​16 for nearly $ 6,000 for 1 week. We drove the RV to Denver the next day, and as we passed through Raton, NM, the check engine light came on. Raton, NM is approximately 3 hours from Denver, so we could not complete the drive in 1 day. I called Julie, the owner, and she told me to go back to Raton and get the RV checked by a truck stop in the morning (it was very late by now and all the truck stops were closed). There were 13 of us, including my very disabled boy. The RV did not accomodate the sleeping of 13 people, nor did we ever intend to sleep in the RV. Still, we got 2 hotel rooms and 5 people stayed in the RV. In the morning, I located a truck stop that had the computer necessary to diagnose the RV. The computer determined that there was ‘an event’, but that the RV’s computer fixed the problem when the engine was turned off during the night. On our way back from Denver, the front generator started to slide out from the front of the RV. Basically, it’s like a big drawer that was coming open because a latch broke. Upon returning to Austin, the front generator slid out again and bent a bolt, thereby preventing it from being able to be slid back in. Two employees from Woody’s came to meet me and told me that this was the 3^rd time that this had happened with this RV and that they had just replaced the latch ‘less than a month ago’. I emailed Julie on January 9 asking her to pay for our hotel rooms and the bill for the truck stop computer check. I emailed her a 2^nd time on ¹⁄₁₉ and a third time on ¹⁄₂₃. Finally on 2/​1, I get a response from her, which says this: «I apologize for the delay in getting back to you. We will not refund you for a hotel stay, the RV is completely self-​contained and checked out fine at both the truck stop as well as here when it was returned to us. We will however offer you a one day credit toward any future rental based on $ 685 per day. We will be refunding your security deposit less $ 190 for the repair to the front generator compartment.» So Julie at Woody’s RV willingly rents me and my family (9 kids in total) an RV for nearly $ 6,000 for the week. This RV had a particular problem that had occurred on at least 3 occasions according to her own employees, for which she is trying to charge me $ 190. And, she won’t reimburse hotel fees incurred because she told me to stop since the ‘check engine’ light came on. And her reasoning for this is because «it checked out before we left and after we got home»!! My recommendation: do NOT rent anything from Woody’s RV Rental in Georgetown, TX!!! I saw another complaint that called them crooks, and I think that’s too nice!

If I could give them zero stars it would be too many. The worst customer service I’ve ever encountered. Im not even going to waste anymore time on this awful company and experience I had with them. Obviously the reviews say it all… I wish I had seen them prior to thinking about dealing with them.

Let me start off by stating I have never been disappointed enough in a business to write a poor review and that is stating a lot because I have been disappointed in the past. However, I wouldn’t even give this company a star. I have worked in customer service for almost 10 years in several different verticals and I have never witnessed such poor treatment. The worst part of the entire experience, besides the rude, nearing abusive treatment I received from the employees who work at Woodys, was that the rudest most degrading experience was when I talked to the owner herself.
Unfortunate circumstances made it impossible for me to tow the trailer I had rented 6 days prior and I had to cancel my reservation, the implications being I would lose all $ 449 dollars to this place and would receive a credit for a year for which I couldn’t use because I do not have the appropriate vehicle to tow the trailer. Instead of trying to hear my story and provide some level of client consideration, Julie Woody, the owner, cut me off and told me that she was at her son’s football game and she needed me to call back tomorrow. Why answer the phone in the first place if you are not able or willing to help a client?
I called back the next day, per Julie’s instructions, and I received further inappropriate treatment when she told me «You’re not the first one to try and use that excuse». She then proceeded to accuse me of lying about my vehicle not having the appropriate equipment to tow the trailer. To add to the already appalling accusations, she started speaking with other customers while I was on the phone and then told me I needed to call back because she had a lot of customers to assist today.
I can understand Woody’s taking the $ 112 I already paid for my down payment of 1 day rental fee, but to charge me the entire cost of the rental even though I won’t be able to use the credit is simply poor business. It makes this company untrustworthy and I would never advise anyone to conduct business with these people.
Why anyone would be willing to deal with such irrational, inappropriate, unprofessional, unkind, condescending abuse from this owner is beyond me.

Great experience. Our first time renting an RV. RV was in great condition. As we didn’t have experience with an RV, we had some questions during our trip. Julie called us right back on Saturday to help us out. Would recommend.

Rude. Rude. Rude. I do not remember the lady’s name who took care of our campers reservation but she was nothing short of rude. Then come to it, we ran out of propane on our 1^st night having the trailer and when we called back to insist they refill them because we could not have possibly used two tanks in a day she was rude again. I hung up and refused to speak with her again only to get a text message several minutes later saying they had given us the wrong trailer and we were «most likely» out of propane. The trailer was nice and nothing to complain of rather than this mishap. Trailer 5 stars. Costumer service 00.

I really don’t have anything good to say about this place. If you need to rent an RV I would keep looking.
Summary:
The unit was not in good condition, even though it was a «newer» model
Office staff lied to me about my deposit to get me off the phone. Three phone calls later and still no resolution.
For starters, we had a specific model that we wanted, so we went to the lot to look at a few. They told us the one we wanted was available, but then a few weeks later told us it was no longer available. Not great, but we can live with it. Then, the day we came to pickup the second RV, that one had mice droppings so they thought they would give us a «better» model. After we left, then we noticed all the issues. One major issue was that the bathroom door fell off as we were driving. And the first night, the main fuses blew, with no spares, so we had no electricity. We had to go buy fuses. The worst part is the GM said to call him if we had any issues. We called and never got a response from him. Luckily, when we call the main phone number, the lady that answered did help us figure it out.
Then when we finally got back after we returned the unit, they said the deposit would be back on our card in a few days. It wasn’t. I called to see what’s up, and they said they was run on that Friday so it should only take a few more days. Nope. Then, I called a 3^rd time, and they started spouting policy to me. I asked for a confirmation about the deposit, that it had been run. They said they would send me a copy. Nope. Still unsure its started the process or if I have to call again…
I really hope they figure out what true customer service means. I am glad some people had good experiences, but I will never recommend them to any of my friends.

Awful experience… first time renting an RV for a family trip to Wisconsin and Colorado. I am really late in posting this… we live in Dripping Springs and just saw the same RV we rented last year with Woody’s sign driving throughj Dripping Springs. We have 5 children and thought renting an RV for our trip would be the perfect way for our family to travel. We Rented the Tiffin Phaeton. My husband and 2 children picked it up last summer…10 minutes into the drive home… on I 35… going 60 miles an hour… it suddenly lost speed and would go no faster than 20 miles per hour… my husband pulled over on the side of I35… called Woody’s and informed them they were stuck… someone came out… couldn’t figure out what was wrong… said they would take it back. look at it… and bring it to us the next day. Next day… Julie — the owner brings it to our house in Dripping Springs and says it’s fine. We start our trip… the seat belt on the driver’s side comes out of it’s bolt… pull out bed is rotten… cabinets do not stay latched and come flying out multiple times during our short trip… we paid ALOT of money to rent this RV and quickly realized that it’s most likely rented as a «party RV» on trips to football games, ect… On our way to Wisconsin… going 60 miles per hour… same thing happens. loses speed and drops to no more than 20 miles per hour… we pull over. wait…and it starts again… continue on our trip… make it to Wisconsin where we park for 3 days before going on to Colorado. We leave Wisconsin and make it to Omaha…10 at night… drops suddenly to 10 miles and hour. we get stuck on a rail road track… but make it to a camp ground… next morning… I am done with the whole thing… we call and bring it back to Woody’s…Julie is extremely rude… says she will give us money for unused days… but nothing else… my husband calls her… she says rudely… SHE is trying to enjoy a family vacation in Port Aransas and she doesn’t have time to deal… WE were suppose to be on a family vacation in Colorado that we had been planning for months… ruined…my youngest child has Down syndrome and Autism… makes is extremely difficult at times… we planned this months in advance so we could have an enjoyable vacation. I have been so mad about this over the past year that I couldn’t even post until now… when we met Chris in the office… to try and work out some sort of FAIR reinbursement… he called Julie… who was still on HER vacation… and wouldn’t do the RIGHT thing… also made sure to tell us they have a good lawyer… so they were not worried about anything. They should probably feel grateful that we didn’t get in an accident due to the fact that while traveling 60 miles an hour and suddenly dropping to 10 – 20 AND getting stuck on a railroad track… we were accident free… Julie has a great thing going… lots of people want to rent RV’s…too bad she is HORRIBLE at customer service… and could really care less about the quality of her service.
I only gave one star… didn’t even deserve that… because Chris showed genuine concern and actually felt bad that this happened.

So far so good! Met Julie & Chris from Woodys today. Super cool and laid back folks… My kinda peeps!
We dropped off our 2013 Z71 Crossroads travel trailer (free plug) for them to rent it out since we hardly use it these days… And we checked out a few of their driver RVs to rent. Looking forward to doing business with these fine folks!
We actually will be taking one out for the weekend soon and I will report back w/​the 411! Spoke to a couple customers while we were there that had just returned their rentals and they were satisfied. That’s always a good sign!

do not let woodys rent out your rv/​trailer they do not take care of them.

Turned in the RV, everything was ok, 1 month later they hit our credit card for $ 1,500 for a 1 inch tear on top of the roof they claimed I did. Do not use them. Now I have to go to court to try to get my money back. for something I didn’t do. We didn’t climb up on top of the motor home to look for tiny tears in the roof, you are at their mercy.

I called Julie after another company rented my unit out and on very short notice rented us with a beautiful 40′ Coach that was immaculate. The entire staff answered all my silly questions and delivered it almost 80 miles away.
Chad took our late night call after I couldn’t figure out something easy…
I can’t imagine using anyone else for my next rental… I’m already booked for 2013.
Thanks Julie, Chad and Chris for going the extra mile!!!
AWESOME!
Mark Stevenson
ValMark Chevrolet

THIS PLACE IS HORRIBLE.
This is the 2^nd time we’ve rented from Woody’s RV Rental and we will NOT be renting from them again.
First, the woman we dealt with was rude, snobby, and clearly didn’t care about customer service, or that there’s this thing called the internet where you can post bad reviews for all the world to see.
Second, they rented out the trailer we had placed a deposit on to another customer so we were forced to take a smaller trailer with less amenities. Awesome.
Third, there was no spare tire on the trailer, which we were made aware of, and we were also told they had road side assistance should something happen. Well, something happened. About 30 minutes into our trip, BAM, flat tire on the trailer. We called Woody’s to let them know and so they could send roadside assistance but again, the woman was RUDE, told us she was on vacation, and that someone would call us back. YOU were on vacation? Well what the hell do think I’m on? The side of the road, that’s what! Luckily the tire blew close to a Wal-​Mart, and seeing as they had been so helpful thus far, we decided to take matters into our own hands and just go to Wal-​Mart and get a new tire ourselves. Which of course we had to pay for out of pocket.
The first time we rented from this company the AC in the pop-​up we rented did not work. In 95 degree Texas summer heat. And now, we can add this lovely experience to our list of reason why NOT to rent from Woody’s RV Rental.
Save yourself trouble, time, money, and rudeness. DO NOT RENT from this company.

Worst experience ever. The RV we rented was unsafe, The drivers we hired incompetent. The owner Julie Woody soo rude. Worst customer service ever, I would never use their services again and would suggest you do not as well.

I would really think hard and read READ the reviews about renting from these people. Julie is a rude and unhelpful person, we rented a RV from them to go to the Kentucky Derby, 1^st off our drivers were nice people but had NO IDEA where they were going, what a GPS was, didn’t know what an APP was, they didn’t even have a map, they were drinking and driving, the scariest part… these people were switching driving positions WHILE THEY WERE DRIVING at a speed of 70mph. Come on now, one wrong move and they would of lost control of the RV and we probably would of lost our lives. The RV was old, stuff was falling off while we were driving, drawers were flying out hitting us while we were driving. Its was the most UNSAFE vehicle I have ever been in. The rental company should of been in charge of looking, checking, restocking anything that the vehicle needed since we paid a good amount of money to rent it and rent the drivers. When we emailed Julie about the problem she said she would refund $ 161, really??? What would that have done, She called us a bunch of drunk people, seriously that’s why we paid the extra money, so we can have drivers so We DON’T drink and drive, but guess that wasn’t being responsible in the eyes of Julie Woody… but guess what, Julie Woody isn’t a responsible RV owner, manager or any other title she claims she is. I would NEVER EVER recommend these people for anything. Unprofessional is what this company is, stop before you think about renting from them!!! If I could give them a half star I would because they don’t deserve a Full STAR!

I have rented from Woodys on three separate occasions and each time was super easy and hassle free. I tried another place last year and it took us 2 hours to get off the lot because the guy was an overly anal drill sergeant… I was then nervous the rest of the trip because I was afraid I would get charged extra if the trailer got rained on. Woodys will explain everything until you are comfortable but they also realize when you know what you are doing so it’s a quick and easy process… just the way I like it.

The only place i could find that rents a bumper pull toy hauler. I was able to pull a toyhauler with 3 dirtbikes in it with my ½ ton truck no problem. Not sure about the rest of the fleet but the toy hauler we rented was awesome, pretty much brand new.
I was a little sketcheed out by some not so hot reviews but we had a really good experience. Friendly service, they went over all the ins and outs of the trailer and answered all my questions before we took off. Ended up coming home half a day early and they went out of their way to come meet us so we could drop the trailer off early.
Will use Woody’s again, I’m eyeballing a pop-​up for my next trip.

I have been renting from Woodys for 5 years now, and have NEVER had a single issue. They dont make me feel stupid if I dont know how to work everything on the unit.
We go to races, bbq festivals, music festivals, etc and ALWAYS rent. We waited too long once, and Woodys didnt have anything left that would hold us, so we were forced to try some place in cedar park. I wont slam the other place on this review, but I can tell we have never gone anywhere but Woodys since then.
The prices, the staff, the selection, and the knowledgeable staff at Woody’s blows away the other local competitors. Everyone I have recommended them to has had the same positive experience. We have rented (2) RVs, a travel trailer (twice), and a popup, and its always the same EASY experience. Dont buy — RENT!

A few friends and I were headed right outside of Round Rock to this crazy Music festival out in the country. Hotels in the general area by the festival grounds were all booked so plan B renting an RV it was.
My best friends boyfriend took the reins on finding a RV rental spot closest to the festival, after checking various websites he found Woody’s RV. Everything about this place was unprofessional and very shady.
First off the sign for the rental spot is really small and if you don’t know exactly where you are going then this place is almost impossible to find. We drove up and down I-​35 frontage road for about 30 – 45 mins just trying to locate Woody’s RV. Finally we found it and pulled in.
I am not knowledgeable about RV’s at all this was gonna be my first time experiencing this type of situation. So I of course am extremely nervous that we may forget some step that would result in our RV having a technical difficulty. Julie one of the employees ran through the walk-​through so fast that I felt so confused and worried I had missed something in her quick tour.
They had us out of their in like 10 minutes which to mean seemed a bit to fast. When we left we were not given a copy of the lease agreement or any of the other paper work. Before we left we made sure Julie knew we planned on dropping the RV off on Sunday per her convenience. Julie said no problem as long as its after 12 since she would be at church with her family.
Sunday comes and we give Julie a call at 12pm like she had requested, she tells us she can’t meet us to check the RV in and can we come back Monday. I work 9 – 5 Monday — Friday and the fact that she told us that really made me irate. After numerous back & forth phone calls she sent someone to check the RV in but we were not given our deposit back which originally she had promised us. I repeatedly asked her where our cash deposit was and she never did answer that question.
I think that this company is very unprofessional. I will never do business with this company again in the future and I would not recommend anyone else either.