Whitestone Tire Center

We came through Georgetown and had a nail in our tire. Everywhere around was about a two hour wait to get the tire repaired. Whitestone got us in and out within 15 minutes and told us a better route to get to our destination. Great place! I highly recommend them. Thanks guys!

I have been taking my cars to whitestone for years, they are a great group of guys.
they recognize me and greet me in a friendly way everytime.
i buy and sell classic cars and have to get a out-​of-​state inspections done on some of my buys. they know the routine and help me out everytime.
Thanks guys and see you soon with another classic.

AWFUL! I went to this place for a vehicle inspection. The young man that said he would help me made up issues that they could repair (if really needed) but that were not really wrong with my vehicle just to make a buck! For example, he pressed my emergency brake down then proceeded to push on the gas peddle which could have damaged my vehicles brake system. AVOID WHITE STONE TIRES ON UNIVERSITY AVENUE IN GEORGETOWN TEXAS! Instead, locate other businesses that offer quality and excellent customer service.

I’ve been going to Whitestone Tire center for years now. I have 2 vehicles, and my son has had more than most kids. (3) It’s our «go to» place for state inspections. I’ve known Matt for years and am always greeted with a smile, and my name. It’s friendly, small town service, and I like that he’s been downtown for many years. And while it’s not fun to get an inspection, I always enjoy chatting with local businessmen about local commerce.

I have a very disappointing experience at Whitestone Tire Center this week. I took my truck in to get the state inspection done. I was told by the owner, Matthew Canava, that my truck had failed due to the window tint being too dark. Whitestone Tire Center is also offers window tinting and Matthew was quick to quote me of what it would cost to remove and/​or re-​tint my windows to what he thought would be legal.
I left without getting a sticker.
I took the truck to the police station in Georgetown and had a police officer look at it. His first comment was that the truck looked legal. He did not have an electronic tint meter available but using a card with some varied shading placed on the window he determined that if he had stopped me he would not think of ticketing me for a window tint violation.
I returned to Whitestone Tire Center to request to have the windows retested; their meter showed it as a fail, reading 22−23%, with a pass being not less than 25. Mr Canava then suggested I take the truck to the DPS office on Pine St in Georgetown to have them look at it. He indicated that if they passed it he would give me a sticker.
At the DPS office; State Trooper Smith tested the truck windows three times. The readings were 32, 30 and 25% — all passing. I took a photo with my ‘phone of the window tint meter in place displaying a passing test number. Trooper Smith also commented that the truck looked legal.
I returned to Whitestone Tire Center and told them what had happened at DPS and showed him the photo. His answer that was unless I had a letter from DPS, on DPS letterhead, he could not pass my truck.
I returned to DPS and left a message with them to contact the DPS auditor, requesting such a letter.
The DPS auditor called me back within an hour. She said this was not the first complaint she had received with respect to window tint failures at Whitestone Tire Center. She asked me to meet her at Whitestone Tire Center the following morning so she could test my truck with her meter back to back with Mr. Canava’s.
The following day my truck passed the inspection with both the official DPS meter and the meter used by the inspectors at Whitestone Tire Center. My truck was given a pass and I left with a sticker.
At no time did Matthew Canava offer any explanation as to why my legal tint would fail one day and pass the next. Nor did he bother to apologize to me for his «mistake» that caused me to return to his business 3 times over 2 days.
After speaking to the DPS auditor, it is clear to me that Whitestone Tire Center has failed other customer’s cars and trucks for supposed window tint violations as my compliant was not the first she had received with respect to this particular problem. [See Matt P’s review dated 2/​6]
I think that they are deliberately failing cars to sell them re-​tinting services. That is dishonest and unprofessional.

Very friendly service! You get in quickly and get out quickly. They even fixed my at pressure for free! Can’t beat that with a stick. :)

NO STARS if i could!!! Bunch of money grubbers. Took my car that I bought brand new from the dealer 2 years ago to be inspected and they failed it for tinted windows (which was how the dealer sold me my vehicle). Took it to the dealership and they passed it with no problems. Dealership and a bunch of other people in town told me after the fact how shady some of the guys at this business can be. I will NEVER go back and will warn other too to not so business there.

I’ll first say that the location is convenient, and it’s relatively clean. So there’s that.
I went in for a state inspection. The first thing that struck me was the hardcore, former Marine (judging by his hat) employee that seemed more concerned about looking hard than being friendly. OK, whatever. My car failed the state inspection thanks to the window tint from the former owner, and Mr. Marine told me what the deal was. So that part wasn’t so bad.
I got the window tint issue resolved the same day and brought the car back. This time, I got to deal with a younger guy who had all the conversational ability of a worn out boot. I’m not there to socialize but for crying out loud, it doesn’t cost a thing to be friendly. Anyway, I told him that the issue was fixed and I needed to get the inspection finalized. He took the car and was back in less than 10 minutes. All done.
So what’s bad about that, other than the dry attempt at customer service? I get in my car and there are white flakes all over my (black) dashboard. Like, ALL over. A complete mess. Apparently when he scraped the old sticker off the windshield it disintegrated and he made no attempt to clean up his mess. Aughh. I thought about going back inside and asking for a rag or something to clean it up but then I just said screw it and left.
It’s a shame because they are close to my house, but I won’t be back. There are too many other places with good customer service that take price in their work – even a lousy state inspection – for me to support this business with my money. Good luck, boys– keep doing business like that and you won’t be around long.

This is the third time I’ve been here. I had a nail in my tire one and they fixed it quickly and with no problems. The second time they filled a low tire and the third time I had my windows tinted. They did an awesome job and every time I’ve gone in here, they were so nice and down to earth.

I will not come here again. The employee’s kid is sitting here taking up space in the waiting room and customers have to go stand outside. Also, this guy put my key in someone else’s car, then came to get me b/​c he couldn’t figure out how to turn it on! Then while I was paying for my inspection, the same guy came in with a Ford key saying there were already keys in the truck. Then he figured out there were 2 green trucks. That guy is gonna cause these people a lawsuit!

Ever wondered where small town service went? It’s right here at Whitestone Tire. Not only do you get a great deal but you also get awesome friendly service.
My tires had to be ordered which took a few days. When I arrived to get them applied to the car, total time had to be around 45 minutes.
Recommending everyone and anyone to go here for your tire needs!

I cold-​called Whitestone early Friday morning with a flat tire and missing the right tools to change it. Jeremiah came right away, with special tools, and got me rolling in minutes.
At the shop both Jeremiah and the guy fixing the tires did a great job of patching my tire, offering help and getting me on the way quickly. I thought they charged a fair price and I would return. I missed the owner but the young men left in his place were doing a nice job for all.

This might actually be my favorite business in Georgetown. Weird, right? I mean, it’s a tire place; what’s the big deal?
The big deal is Mat, the owner. He’s a bright, friendly guy, and he’s humble, hard-​working, and conscientious too. I’m a guy who does almost all of the work on my cars myself, but I don’t do tires, and Mat is EXACTLY the kind of person I trust to work on my vehicle.
A bunch of year ago I had a tire place in Cedar Park over-​torque my lug nuts so badly that when I went to pull that tire a month later to change my shocks, I had to shear 3 of the 5 lug bolts off just to pull the tire. A real pain in the ass that could have been easily avoided if the guy who put the tire on hadn’t been lazy.
I don’t have to worry about that with Mat. Why not? Because Mat has a torque wrench, and he knows how to use it. Could he skip making sure that every lug nut is threaded properly and is torqued to spec? Sure — it would be easier for him, and 98% of his customers wouldn’t know the difference — but he doesn’t skip it because, as he put it the first time I met him: «Man, it’s just the right way to do it. I’ve got daughters, and I wouldn’t want them getting stranded somewhere any more than I’d want you to get stranded somewhere. It only seems logical that I’d take the same care with your car as I would theirs.»
Every time I leave Whitestone Tire, I find myself thinking: «Man, it’s too bad they just do tires and inspections — it’s gonna be awhile before I get to come back here.»
That’s right — I said until I GET to come back here. Who thinks that way about automotive repair???