Rick’s Cleaners

Had 3 items drycleaned and they came back with a terrible stench (like they spent the night in a smoke filled bar) that hanging outside, to air them out, couldn’t cure! Returned them and the not-​very-​friendly and completely unsympathetic employee was blasé about there being a problem with the deordorizer in the machinery, blah, blah, blah and they would redo. When I picked up the do-​over cleaning it still reaked! I had to take it home and hand wash and IT STILL SMELLS HORRIBLE! What a waste of money! And the inside of the cleaners had the same smell so they must not have fixed the problem. Aren’t there any reliable cleaners in Georgetown???

Timely, efficient, great price and nice people. What else can you say? They do a very good job!

Moved to Georgetown nine months ago
and was surprised at how pricey dry cleaning is in this town. Finally found Rick’s and have to say they are great. Priced right, always friendly and the service is good. I’m surprised at the negatives here. It must be only unhappy people take the time to review. I like to make a point of reviewing when I’m happy with a business. Rick’s is tops.

Don’t go here unless you want your suit pants double lines and have to repress your pants when you go home …

I am shocked by the other low reviews. We’ve taken work clothes (suits, slacks, dresses, dress shirts) to Rick’s for several years now. First to the Jollyville location and now to the Georgetown location and I’ve never had an issue. The employees have always been friendly and my clothes have always been returned in perfect condition. Rick’s has never lost any of my items, unlike another pricy, big name cleaner in town, and they definitely can’t be beat when it comes to price. No complaints here.

The best in town! They always do a great job on my clothes. When I have a stain on something the ladies there make sure to point it out, if it comes back and the stain is still there they offer to redo it and get it done! I’ve been using them for a few years now and have been very pleased. I did have a time when clothes was not back on time but the manager called me the next day as soon as it arrived. I also like the fact that they do alterations now. I definitely recommend Ricks!

If you need extra rust stains on your shirts, bring’em to Rick’s. They will tell you that you need to dryclean your machine washable shirts and then all that happens is a very poor job of cleaning. The solvent only rinses the oil and sweat onto the visible part of the collar resulting in a nasty ring. Go elsewhere.

I hope their lives never depend on being able to properly press a woman’s blazer. I wear a suit everyday and try incredibly hard to take care of them, considering the price-​not only the suits but the cleaning. I have now used Ricks three times (in 8 years) and I once again have to take my suit to another cleaners to get properly pressed. The cuffs, the collars, the lapels… I don’t even know WHAT they’re doing to them. Everything comes back mishapen, pressed oddly and it has to be redone. Last time I try to save money.

Wow, just wow! In the 14 years that I have been wearing a suit to work every day and taking my dress shirts to the dry cleaners all over this great country of ours, Rick’s Dry Cleaners is by far the worst.
I sent 14 shirts there for «laundry» and every single one came back with a burn mark, wrinkle, and /​or stain from the iron.
Congratulations, Rick’s Dry Cleaner, you are the worst dry cleaner I have ever experienced. That’s why every garment is only $ 2!

Incredibly rude. Never in my life have I encountered such poor customer service. It was my first time going to Ricks, I had cash since I only had one garment, the sales lady appeared off out rolled her eyes. Apparently $ 20 is too large of a bill even though this isn’t posted anywhere. After snapping she said she would run my card since it was my first time. I stated next time I’ll be sure to bring smaller bills. Her response: or maybe just bring more than one thing next time (in a very condescending tone). I will never return again no matter how inexpensive this place is, I’d rather pay 15 $ than be talked down to by a cashier.

I highly recommend Rick’s Cleaners. The customer service is excellent and they care about the work that they do. They are friendly when you walk inside the door and the price is right ! If you find a button that is missing from your shirt from the work at the main station in Austin they will replace the button with no problem. When you leave them you feel satisfaction. They are a five star company !

Oh boy, if I could give this place negative stars, I would. I took an expensive dress here to be dry cleaned. It took a few days (mostly since they are closed on Sunday). When I picked it up on Monday, I noticed they had put safety pins through the material and put holes in my dress! Now, this should never ever be the go to option for someone’s clothes, but especially not when it has strings on the inside to hang it from a hanger! I immediately took it back the next day and the manager of this specific store said she would send it back to main company. She also gave me the customer service phone number. I called them and spoke to the «manager» Barbara. She might be the most unprofessional person I’ve ever dealt with. She assured me once she received my dress either that day or the next she would call me. Never heard from here. I had to call her back. Her response was, «oh they redid it. The fabric went back together» Oh I’m sorry, didn’t realize my dress was skin-​like and would grow together after your business ripped holes in it. If you care about your clothing and about customer service when accidents happen, they don’t come here!!!

Moved here about a year and a half ago. You always want to start by finding your favorite merchants. Found my favorite launderer/​dry cleaner right here. Simply the best around. And by far the most professional and personable staff. On more than one occasion they went far beyond the call of duty. The staff at Rick’s Cleaners really do know CUSTOMER SERVICE!
If there were more than five stars here I would gladly give more! HIGHLY RECOMMEND!!! Thanks!!!

To be clear, this review is about the Customer Service received from BARBARA, not the actual dry cleaning quality itself.
I have never dealt with such an inappropriate, rude, and disresepectful woman in my life. I took my wife’s wedding dress to Rick’s to have it cleaned… a $ 2,000 dress. They ripped off flowers from the dress and refused to repair or refund my money. Apparently, all the Rick’s Cleaners in the Austin area only have one CSR, and that is Barbara. She refuses to allow you to speak to anyone else and just repeats «there is nothing I will do for you. The dress was clean, and that’s all we claim to do». Fine. If you aren’t going to do anything about, I can’t make you. BUT you can at least treat your customers with respect, instead of having a horrible attitude behind everything you say. What kind of company treats customers like that? I cannot say enough about what a horrible experience I have had with her. Apparently this location does well enough that the customers do not usually have to deal with customer service, but beware if you do. You will deal with a woman that has no care or concern with where you are coming from, and certainly does not care about upholding the character of the company through good customer service.