Ponderosa Pet Resort

We just got our German shepherd back from training and we are completely blown away by Emily’s work with him. She truly did an amazing job. He had virtually no training before; we got him as an older puppy and he was basically a country dog. We had trouble teaching him even basic commands and basic manners but Emily did wonders!
We take our boxer and German shepherd to day care here just about everyday and although we just moved to cedar park, we won’t be taking them anywhere else.

When I first started taking my dog to daycare I would have given Ponderosa at least 4 stars. Their rates are reasonable and it’s a nice facility. One time however, I came in and overheard one of the workers in the back screaming at the dogs, «shut up.» There was a lot of barking, but this is unprofessional. Moreover, I asked to tour the facility and was told no. I’m assuming it’s for health/​safety reasons, but no explanation was offered. Still, overall I was pleased.
After 6 months in daycare I received an email stating we needed to discuss my dog. Philip told me that my dog would basically pester some dogs who didn’t want to play. He went on to say that he’d have the staff keep an eye on him, and that if need be, he could offer some training for a fee. My dog has already been through obedience training, so I didn’t see the point. Overall, he said that things were fine, and that he just wanted to give me a heads up.
The next time I took my dog in for daycare Philip was out of town. When I called to check in on how he was doing I was told that they couldn’t discuss this with me, and that I’d have to wait for Philip to arrive back in town. How odd. I then found out my dog was isolated for the day. Again, no one would explain any of this to me. When I took him outside, he immediately urinated in the parking lot. That is when I made the decision to stop coming. To be fair, I didn’t discuss any of this with Philip. However, the staff should be trained to communicate customer concerns with or without the boss in town. And even if my dog was isolated for safety reasons, he should have been let out to relieve himself. That is utter negligence.
The real topper was a couple of months later, I was at the dog park. A young woman with a husky recognized my dog because she works at Ponderosa. She then turned to the other people at the park and said, «he’s a real handful.» Wow, really? Right before she left, my dog ran over to her. He had been running around and had slobber all over his mouth. She pushed him away and stated, «Ew, get away you’re gross.» He was gross and dirty, but you’re at a dog park! Moreover, when you proclaim you work at a facility that cares for dogs, you are basically representing it, and must therefore act accordingly.

I have used Ponderosa on several occasions as well as a relative of mine. I have done short stays, long stays, and grooming. The staff and facilities are great and I have never had a bad experience.

We have been customers of Ponderosa for years. Like most people, our dogs are family members and we wouldn’t trust just anyone to care for them while we are away. Our lab LOVES going to Ponderosa and he always comes home tired and happy. I love that they often post snapshots of the dogs at play so we can check in and see what he’s up to. We feel comfortable with Ponderosa caring for our «babies» and will be using them again soon!

When my family & I went on vacation for 10 days, we boarded our 8 yr-​old «pup» with Phillip & the Ponderosa Pet Resort crew. We’ve used other boarders in the past, but I can say, without question, that we’ve found our go-​to guys & girls for any future boarding needs! Our dog wasn’t the most socialized but after a few visits with these guys, she’s finally learned how to behave around other dogs. We’ve also had our dog groomed here & have found that the service is exceptional! Phillip is AWESOME & I HIGHLY RECOMMEND him and his people for all of your pet’s needs. We’re looking into buying a puppy soon & are planning on taking him/​her to Ponderosa for obedience traning.

I absolutely LOVE ponderosa pet resort! We have an old lab that needs special care and I know that when we leave him there, he is in great hands! Phillip and his crew make sure he is well taken care of and that his medical needs are met! We won’t take our dog anywhere else!

We have been loyal customers of Ponderosa Pet Resort since they first opened. We have a dog who needs regular grooming, so we get to interact with the staff quite often. They know Noah, our pup, by name and Sandi grooms him perfectly every time. We have also used their boarding services on a few occasions and enjoy the communication the staff provides, along with the occasional Facebook update. We wouldn’t trust our dog to anyone else!

I was referred to Ponderosa by a neighbor of mine. At the time, we had a high-​spirited black lab puppy and we needed a few doggie day care visits. Since Ponderosa is super easy to get to (it’s right off I-​35) and they open early, I gave them a try. Emily greeted us when we got there, and explained the options. Since I brought vaccination records with me, it was easy. When I picked up my dog, I expected to get an earful, but Emily said everything went well.
Since then I’ve had my dog there for board and train and they were awesome. They accomplished everything they promised and a little more! I’ll continue to use Ponderosa for boarding, training and grooming. The owner Phillip participated in the final «going home» lesson after the board and train, and gave me a list of items to continue working on so the training would stick.
All in all, they exceeded my expectations. My dog is excited when I take him there, the facility is sparkling clean, and the staff is very professional. I’ll continue to give them my business.

Absolutely love Ponderosa, Phillip and his staff are always so warm and welcoming. I’m always confident they will take care of my Bulldog Porkchop. For anyone who has a bulldog just know they know how to properly care for the breed. They also post pictures on their Facebook page so you can see what your pup is up to.
Simply an awesome place where I feel safe leaving him and not have to worry about a thing.

I have brought my dogs here on a couple different occasions and love it! Clean, professional and they love dogs! (which is the most important thing). I trust Phillip and the staff at Ponderosa with my sweet pups!

My dogs stayed over night at this facility (first time EVER boarded) I was a little skeptical when I took my dogs in they would NOT let me beyond the office doors to check out where they kept the dogs or to see anything other then on a TV cam… and photos. I was in desperate need of a facility that would board pit bulls, and they were the only ones I could find quickly. My 2 dogs now have kennel cough and have brought it home to my 15 year old dog, that is very sick from it and it could kill her. I am NOT happy about my experience with this facility. When I arrived my dogs were taken to the back while I was doing paperwork almost as soon as I walked in the door, I didn’t even get to tell them bye. My dogs will NOT be going back.

I’ve brought my dog here several times, and she always comes back happy and tired. I can tell that the staff cares about the dogs, and the dogs get proper care while being boarded. An employee once told me that they put dogs out to play based on activity level — which is probably why my dog comes back so darn tired.
I’ve left my dog at another place before, thinking maybe she was just a happy camper — but she came back with her bed ripped to shreds and her voice lost :(
They also have grooming services & pet sitting during the day. If you don’t like a dirty dog, you may want to pay for the bath at the end. I always end up giving my dog a bath when she gets home (I’m cheap, sorry!) because she will be filthy! I consider it a good thing though, because they let the dogs really get out and play.
I trust Ponderosa with my dog, which is a big deal. I don’t think you will be disappointed with their service or care.