Phil Walden Optical

Took four days longer than we thought it would, but the quality of my new lenses are excellent and the refurbishing of my old frames is simply outstanding. Price was right too. I’ve also taken my sunglasses to him for new lenses. These may be the best glasses I’ve ever had. Very satisfied and highly recommend Phil Walden Optical!

what I like is the selection. A lot of unique, funky and fun frames. Frames that you will not see everywhere else. Cool atmosphere, and friendly service. I found some awesome Kenneth Cole frames and fell in love with them… and didn’t lose my shirt in the process. I get a lot of compliments on them. Phil helped me pick a frame that complimented me, while still being able to get a pair that were both funky and attractive. Another thing I like, is that they are not pushy. If I just want to look, that’s Ok.

I needed to have my sunglasses fitted and Phil was highly recommend. I can see why! My schedule is always busy and I didn’t know if I would be able to go and see him because of the craziness of my schedule so I called on my lunch break and asked to see if we work something out and sure enough we were able to set up an appointment and he was able to get them fitted that day and right back to me. I now recommend him to anyone who needs a great optician. Thank you Phil Walden Optical!

Took two tries to get my regular lens correct. Scratched and chipped lenses. Progression was choppy, hard to clean and not scratch resistant. Long waits in the office, indifferent treatment by his assistant. Could never get my sunglasses lens correct. Always said «we’re working on it». Finally called and asked for my frames to be mailed back to me.
Waited a week, no frames. E-​mailed Phil and asked for my frames to be mailed. I included a check for the balance for my regular lenses in an envelope mailed to him. He e-​mailed back and said he got my envelope and would mail the frames that day. One week later, no frames. I went in to his office and asked where my frames were. He made me wait ten minutes and he came out with my frames and my unopened envelope.
He asked me if there was a balance due for my regular glasses. I said my check was in the envelope. I took my frames and said, «we’re done».
Very poor customer service, business operations and communications, and cheap lenses to boot.
I went to Dietlein and got my sunglasses frames and lenses in two days! Maui Jims. I also will get the Varilux lens for my regular glasses from them. Scratch resistant, polarized and smooth progression all standard with those lenses.