PetSmart

Will never shop here again. Had my dogs bathed here. Found out they had fleas. A «charged» flea bath was given. I was very concerned and asked the groomer what I should use for the fleas. She really didn’t have a clue about the different products. I later called and asked if they had flea spray for furniture. The reply I got was «if we do, it should be in the store in the flea section». No one offered to look! When I came back in to pick up the dogs, no one was available on the floor to help me. I had to ask the Banfield employee about flea meds. Also, I asked for change at the register. The guy said he couldn’t get me change then the manager came and got it for me. There are a bunch of young kids running the store. So unprofessional. Doesn’t compare to the ones in Austin.

SO UNPROFESSIONAL! Took my dog to get groomed and was told by «Muriel» that she wouldn’t work with my dog, all while she was smacking gum. I then asked to talk to her supervisor and she freaked out and said in front of me that she couldn’t stand to be in my presence and had to leave and stormed off. Um, this lady is a manager? Whoa. Stay away.

People are usually helpful.
The only product I buy here is aquarium related. So my review is simply based on that.
It takes a very long time on most occasions to get help with fish. Most days I’ve gone in I wait a good 15 minutes for assistance.
The other day four employees were gathered by the goldfish talking, while my son and I stood a foot away from them looking at them, waiting for help.
When they finished their conversation they were ready to finally get us our fish.
Most recently I went in for a plecto and was almost denied a purchase because «my tank was too small» for one. Mind you I have a 20 gallon tank with one happy 2 year old plecto already residing in it. She was convinced this wasn’t possible as they grow to 4ft. My plecto is barely 3 inches much less 4ft. I had to argue to spend my hard earned money there.
I understand you’re supposed to read up on fish when you’re hired there, but this was just asinine.

My fiancé and I bring our two dogs here all the time and this is our go to for food, toys and supplies. We have several fresh and slat water aquariums, 2 dogs, a hedgehog and a rabbit, so it’s easy to say we practically live here, ha! Everyone in the grooming department is super sweet, the banfield ladies are always friendly and know my pups by name, and we can always find the best prices on food and toys!

I’m done patronizing any PetSmart due to the company’s cowardly capitulation to open carry in Texas. Household pets and Glocks don’t mix.

Went in with my dog last night to get her nails trimmed. I got there around 8:20pm and it closes at 9pm according to the Internet and the signs posted at the store. I went back and no one was there so I went to the front cashier — she was nice which is why I’m giving 2 stars… I asked if someone could trim my dogs nails and she said «No one is here they left a little while ago.» So what is the point of saying you’re open until a certain time if the staff are just going to leave whenever they want? Makes no sense. I will find a different location from now on to get my dogs nails trimmed.

I just picked up my dogs from the grooming salon at Petsmart in Wolf Ranch. Because it’s the weekend, I was charged an extra $ 3 for each dog. Apparently, they do this to encourage people to come during the week. All they’ve encourage me to do is not ever go back. The «manager» said he didn’t have the authority to adjust the price, but I could go back Monday with my receipt and talk to the real manager who might be able to help. What a load of crap.
The work quality is fine, but it’s not really that hard to bathe a dog. The one star is for the shoddy customer service.

ATTENTION ALL CAT PEOPLE… Something you need to know, Petsmart is phasing out cat products in favor of dog products! Just went to 2 Georgetown stores in order to get my monthly $ 600. selection of foods. I talked to managers of both and both told me this. They said you can get them to ORDER it for you (with ungodly shipping no doubt). So I say BOYCOTT PETSMART!!! If I have to order my cats food it will be from Amazon! I am so tired of cats being treated like second class animals when I pay first class prices! Pass it on, tell anyone who owns or loves cats! FELINES UNITE!

Horrible place. I used to think it was awesome for the «great» cricket prices, then I look online and seeing we’re being charged highway robbery for CRICKETS. Anyway, the fire bellied toad tank is completely uncovered. There is nothing stopping the fire bellied toads from getting out. They treat them like fish tank, but fish cannot climb up walls like frogs can. I and my boyfriend on 3 different occasions now have had 3 different employees tell us that these little baby frogs just «get out» and «dry up all over the store». The most recent one I’ve heard, just two days ago, non-​chalant, «Yeah, they just get out and shrivel up and we find their dried up dead skeletal remains all over the store…» And then the employee proceeded to continue selling us a frog, which we were going to take care of and LOVE, including our other 15 we have… not leave them without a top on their cage to get out and dry up/​shrivel to it’s death!!! This is an awful way to treat animals, especially such helpless ones who need water to survive and shame on them since they make such a big deal about a damn minnow being put in the «correct environment at home». I will never return here. How on earth can you leave a cage of climbing frogs out to die?! Petco has locked cages with codes to get into. They actually respect animal life. Not mock it’s poor little «dead skeletal remains».

I used to take my dog here to get groomed… traumatized my dog. You never can tell what groomer you are going to get since they seem to rotate so fast.

We were referred by the other PetSmart in Cedar Park to come here because we were looking for a Red Tailed Black Shark since they didn’t have any in stock. The employee helping us in the fish section was very friendly and patient not only with scooping up our new fish, but also trying to catch some very unwilling ghost shrimp as well.
I didn’t explore the other areas within this particular store since we were here mostly for the fish, but the layout appears just like any other typical PetSmart. I would not hesitate to come back here if I’m in the area.

I moved here from Ohio and was very nervous about finding a new place to groom my dog.
Josh does an amazing job! Gentle, kind and very thoughtful when it comes to my (almost) blind dog.
Reasonably priced and overall a great experience.
I also used Banfield and had a fabulous experience with Dr. O’Neil (I think that was her name) and all the vet techs. Very knowledgeable and even followed up afterwards. Great facility all around!
PS — if you get there when the vet or groomers is open but the store isn’t, look for the doorbell. I didn’t know this and I noticed others didn’t either. A shiftless worker even saw me waiting and probably heard me knocking on the door but did nothing. When I rang the doorbell she slowly walked over to open the door in a disgruntled manner.

Well-​stocked and clean! They’ve got pet grooming and a Banfield Vet in the back of the store. Definitely meets my pets’ needs.