Georgetown Dermatology & Skin Cancer Center

I went in for my appointment with the physicians assistant today. I arrived on time with all of my paperwork filled out. The girl at the front desk didn’t welcome me as a new patient, make conversation or even smile. Not a single friendly gesture. I sat in the lobby for 25 min and no one bothered to address me and tell me if they were running behind or to let me know when I may be seen. I just left. Quite frankly, I deserve better customer care than that. Seems like they would be a little more appreciative of their clients since there are a million dermatologists to choose from. I will simply go elsewhere.

I’ve been going to GT Dermatology for about 7 years now and have been under the care of Dr. Madray for the past 4. My requirement for a physician is that they have a flexible schedule so I can get in to see them in a reasonable amount of time, they begin my appointment within a few minutes of the scheduled time, they are professional in demeanor, and they take the time to ensure they have addressed both what they see physically and what I have to say.
GT Dermatology exceeds all of my standards. Every time. I’m of northern European descent and played a lot of tennis throughout my life so I have a fairly high risk of melanoma, not something to screw around with. So I have an annual skin check appointment with GT D. Every couple of years they take a sample and test it. Other years it is just check, talk and done. I just discovered a patch that concerns me and called them. Immediate appointment and I know they will handle it well. I’ve got complete confidence.
I do have insurance which makes a lot of difference. My final bill is very reasonable. But most importantly I know the care I’m getting is professional, thorough and delivered with personable attention.

This dermatology practice is obviously not interested in providing routine customer service at an affordable price. $ 177 for me to see a physician’s assistant, $ 290 to slice off two small lesions and throw them in a sample bottle, and a whopping $ 315 for something they called «tissue preparation for pathologist. In my opinion this is customer price gouging extraordinaire. I am wondering if they get «special attention» from Austin Pathology since the lab bill was over $ 800 for two lousy samples. IF you are looking for a caring Dermatology practice I cannot recommend these folks. They seem like a money factory for the head man. My wife saw a Dermatologist across town for quite a bit less than I paid to see a PA and the doc was not anxious to send samples to a lab unless absolutely necessary.