Enterprise Rent-A-Car

Pros: I could not have been treated nicer or more professionally by everyone in the Georgetown Enterprise Rent-​A-​Car location. I needed a car for a week. The 1^st one smelled kind of funny so I called them… They said, «SO sorry… let us bring you a brand new car.» They did! The car was amazing and so were the people who helped me. Would use them again in a heartbeat!
NO complaints… Car was clean, employees professional and nice, and QUICK service.

If I didn’t have to rent there I would not. They have no idea what a reservation is all about. I have waited 30 minutes for a car with no gas. They offer to fill it up if I can wait another 30 minutes. My last rental I waited two hours after my reservation time to avoid the wait time but I got the dirtiest and crappiest car for four days. I think they know I complain to corporate. I’ve been renting there for two years and am about ready to ask my company to authorize my personal car for travel.

I’ve had the dubious privilege of renting from this location weekly for the past year. The agents are nice and courteous, I don’t have anything negative to say about my interactions with them.
My complaints lie in the condition of the vehicles and their rampant overbooking. I can’t tell you how many times I’ve arrived at this location only to find that my reserved vehicle isn’t there, and that they have no cars for me at all. Maybe this is staff incompetence, I don’t know, but it is a huge inconvenience.
My second issue is with the make ready crew, they suck and always have. The cars are very rarely clean. Bad smells, fresh uncleaned stains, windshields that have never seen a rag, food crumbs. It’s disgusting and I make sure to wipe the touch surfaces down because I know they haven’t.
If my company would let me rent somewhere else, I would.

Great Experience! The staff was friendly. They offered me an upgrade. I even needed an extra two days and they were extremely friendly and helpful.

I spoke to the manager Matt on the way to drop off my car at their Mac Haik satellite office. He said he’d reach out to the employee there and they would call me back with the information about the rental. I don’t get a call back. I show up and Mac Haik has no idea what I’m talking about. I rushed my entire day to make it to the dealer before close for no reason.
I call the next day to the satellite office. They tell me they have no cars. I call Matt back, he tells me he did everything right and it was on his employee. Zero ownership of his business. He tells me to go to his employee Jordan and I do, they have a car magically after she told me they didn’t and she doesn’t mention a thing to me.
I drive the car for two days. It has a terribly slipping transmission and I am positive of it, because I rent cars a lot on business travel and I’ve driven a lot of the model I had. I tell her about it and she says, that’s normal that’s just how they are. As we close out the transaction, she asks if I was satisfied. I tell her no that I wasn’t. She offers an upgrade but I told her I’ve seen Enterprise not honor those in the past. She tells me she’ll contact her manager. I doubt that’ll go anywhere.

So I’m unsure how to rate this facility as there were definite Pros and Cons.
On a totally random note, what’s with this place and their «really really ridiculously good looking — insert Zoolander-​face» staff? I felt so dumpy each time I was there compared to them.
Pros: Customer service was excellent. I would give them 5 stars for customer service. I had a car accident with my personal vehicle, but thankfully I had car rental coverage in my insurance. As promised by my insurance company, Enterprise called me at 8AM on the dot the next morning to alert me that they were aware of my upcoming need for a vehicle. They were more than happy to have someone pick me up from my residence, but I didn’t have need of the service since I hitched a ride. When I arrived, I was warmly greeted by Kristin. Kristin was my point of contact for the entire two week timeframe as I awaited news from my insurance company. Each time I got off the phone with my insurance company, Kristin would call me to coordinate the next step once she got the alert in the system from my insurance company. I was very impressed with Kristin’s promptness. Seriously, as soon as I would hang up from my conversation with insurance, within a minute Kristin was calling me. That girl is on it!
Cons: This place doesn’t have a large fleet of vehicles, so it didn’t help with the recent bad weather that everyone needed a rental since their cars were in the repair shops. When I arrived, there were no small vehicles ready for me to drive off the lot. I ended up paying an extra $ 5 out of pocket per day for a mid-​size while my insurance company paid up to the max amount allowed. So it sucked that I had to pay for a larger car since they didn’t have available cars at the moment and I didn’t want to wait all day until a car was returned. Because there was only one car available at the moment, it was apparent that it wasn’t cleaned between clients. There were drink stains in the cup holder as well as the previous driver’s chapstick and candy. The front passenger seat had a large dark stain right on the butt area. When I notified Kristin, she surmised it was likely water, but lo and behold, that stain never disappeared after two weeks and I was never willing to sniff it anyways to figure out what it was. The vehicle also had a hint of cigarette smoke when I got in it, but the smell dissipated after a day or so. The tank was also half full when I received it, but thankfully they allowed me to return it at half-​tank as a result.
Week 2, I called them to coordinate a downgrade to a smaller vehicle so I wouldn’t be paying an extra $ 5/​day. They added a note to expect my call the next day to coordinate a time to do the auto-​switcheroo. When I did call the next day, I was regretfully informed that all the small cars were still checked off the lot, and they didn’t know what time they’d be coming in. Sensing that I was being done a big disservice, the young man on the phone said, «I’ll tell you what. Do you like your current rental? If so, go ahead and keep your current mid-​size vehicle and I’ll just discount the rate so you’re no longer paying out of pocket for the rest of this timeframe.» Sounded fine with me. When I finally returned the car, the young man who helped me was polite and friendly.
So besides the lack of car selection on the lot and dirty car, the customer service was great. I’m still perplexed though, is it a requirement that you have to be good looking in order to work at this place? Apparently so…

So, I need a rental car while I take my car to the shop. Progressive called Enterprise on October 25 to make sure that they had cars available and set up a reservation for me on October 26. I get there Saturday morning at about 9:15 and was told there were no cars available. I could take an SUV, but the insurance won’t cover all of it. They offered to let me wait until a car was dropped off, but instead I asked if they could please call me when they got a car in, which they promised to do. I asked if they would definitely have a car that day, and was told «we can’t guarantee that». So, they would have had me wait in the lobby until they close and tell me I’m SOL and send me home? It turns out to be a very good thing I didn’t wait, because today is ¹¹⁄₁₅ and I still haven’t been contacted about a car. I went in today to inquire about whether or not I was still at the top of their waiting list, and was told that as I had no reservation, they had nothing available. I reminded them that I had a reservation three weeks ago, but they weren’t able to locate it.
Everyone I dealt with was super nice, but I’ll call my insurance and have them move the reservation to another company. I need to know that if I have a reservation, I’ll be able to get a car.

I received great customer service from Max when I had a couple minor issues with my rental.
Also, I just received a phone call from a gal named Julia who left a detail message regarding my charges and rental dates. That was super helpful.
I appreciate them going the extra mile and doing the extras.
I accidentally went threw a tollway and they were very helpful explaining to me how it will be taken care of. I was nervous.
I will be back to rent again.

I love Enterprise anyway, but I’ve used this site several times, and have been extremely satisfied. They embody the high customer service standards of Enterprise. The cars have been great, the staff friendly and helpful. I’ve had upgrades on several occasions and the staff seemed so excited to be able to do it. Very cute. Price very reasonable, as always. They are my car rental «go to» people!

You know, I used to rent from Enterprise here ALL the time when I worked for the state and traveled all the time in rental cars. Yet this time, when my wife called the 800 number and tried to rent, we were given the run around. They would not give her a quote for AARP or military rates. Unfortunately they are the only rental car place near us so we ended up going with them. We showed up at the office and wanted to see if they could get us a mini van instead of a full size. They had one available we were told but then the other guy told our guy that the van they had was already reserved so we ended up going to another rental place at a car dealership for a van but that is a different review. Like I said, I used to rent from Enterprise all the time and never had an issue, and in fact I rented so much that they new me by name and would give me free upgrades, but now I don’t know if I’d rent from them again.