Well Polished Nail Spa

I went here with my mother in law and sister in law for some after Christmas pampering and was pleasantly surprised. It was certainly one of the nicest nail salons I’ve been to. The help was extremely nice and offered us hot chocolate, tea, and coffee upon entering. The quality of their work was excellent. I loved the cozy chairs we sat in and the rose petals in the water bowl. Each station was equipped with an iPad for our use yet we were able to see and chat with each other throughout. I’ll definitely be back next year.

I’ve been all over for manicures and pedicures and go regularly. I went to Well Polished on two different occasions for a pedicure only. I would say Well Polished is nice… the atmosphere etc. and of course it’s on cute 3^rd St. Which means you can’t always find a parking spot easily. The receptionist on my first visit was very nice and helpful and the receptionist on my 2^nd visit seemed like maybe she was new? She was forgetful and didn’t know the answers to my questions. The nail technician I had was very nice (same person both times) and friendly and she did a good job. However I don’t think the signature pedicure is worth $ 45 dollars and the Luxe for $ 55 is better but I don’t want to spend that kind of money when I get pedicures every couple weeks. I actually missed having the massage chair from other places and I noticed there is no wheel chair ramp in front… only stairs. Maybe there is another way in from the back… I don’t know. Thankfully I don’t need a ramp was just thinking for people who may. I think the only way I would go back to Well Polished is if someone gave me a gift card. And just to note I would never pay $ 45 for the no chip manicure which I think is ridiculous. We’re not in downtown Chicago and you can get them everywhere else in the area for $ 35 and less. In fact if you do some research you can find a groupon or a good deal for both pedicure and no chip manicure together.

This place is great. I came in for a mani/​pedi with my sister-​in-​law and 3 year old niece for a girls day. We had appointments, and were the only ones in the salon. The staff and owner were so pleasant and accommodating and truly made the experience enjoyable with extra attention paid to my niece who was having her first pedicure experience.
It’s definitely a step up from my normal walk in nail place and I believe it’s worth the extra $ 10 my no chip manicure cost. The décor is lovely and they did a wonderful job on both my manicure and pedicure.
I didn’t plan ahead and never made an appointment when I needed my nails done again so I went back to my old walk in place and left very unsatisfied with the experience after being pampered at Well Polished. I will make sure I think ahead and make an appointment in the future!

I was in the area and stopped in for a pedicure the owner seemed a bit snooty when I asked if I needed an apt when her friend was there getting her nails done. No one else I. The store and she couldn’t fit me in I don’t care how much it costs if your rude I will never be back!

I’m a frequent pedicure and no-​chip manicure customer. Well Polished offers fruit infused water to their customers, they have i-​pads at every pedicure station, and they have a gorgeous atmosphere. The staff has always been friendly and professional, and have made me feel pampered and special.
The pedicures are lovely, and the flower petals floating in the pedicure water is a nice touch, but the last pedicure I had only lasted about two weeks.
The no-​chip manis have been beautifully applied every time, and I’ve had no issues with chipping. They charge more than other nearby salons, but to me it’s well worth the money.

If only zero stars were an option on Unilocal.
During Swedish Days, my wife purchased a bottle of «WP» nail polish at their stand. She was surprised by how inexpensive it was, and now she knows why. The «WP» polish turned out to be Wet ‘n’ Wild (a 99 cent drug store brand) with WP stickers put on the bottles and re-​sold to look like something better. That CANNOT be legal!!! That is just my family’s experience with the place. I hope that yours is better.

I’ve been a semi-​regular customer of this salon for over two years. I come in 6 – 8 times a year for pedicures and no-​chip manicures. I always choose the OPI, CND or Gelish brands and never had a problem with chipping. I find that the level of service from the technicians who have worked on me has absolutely been worth the cost every time. I love being able to book online.
The only reason I am not giving 5 stars is that, like any business you frequent regularly, there have been a couple of glitches here and there with the online booking system. At the same time, there have been times when they have gone out of their way to accommodate me. I do agree that the WP brand polish is a bit of a gimmick and that’s why I don’t buy it or select it for my services. However, the other brands they sell are high quality.
When my focus is on getting in and out quickly, I have a walk-​in place I can go to. But at WP I can really relax. I enjoy the music they play, it is quiet, there isn’t a TV on the wall tuned to something annoying, and there isn’t pressure to talk unless you feel like it. I don’t even care about the iPads but other people seem to really enjoy them. The atmosphere is exactly what I had always wished nail salons were like, and I am happy to continue finding it here in my own suburb. (And yes, I have ventured east of The Loop a few times in my life, have even been allowed in some very nice salons and spas, in case anyone wondered. :))

Well polished, indeed!
For part of my bachelorette party extravaganza, one of my Maid of Honors thought it would be fun for me and my closest girls to kick back and get pampered. (Never have I been so glad that we did this because as you can imagine, the night was anything but relaxing after that!). And Well Polished was just the place to do so.
It’s cute. It’s chic. It’s relaxing. And it’s everything I like in nail spa. I walked in and immediately smelled lavender and eucalyptus. Ahhhhhhh… I checked in for my pedicure and was directed to a huge comfy chair where I sat down and placed my feet in a bowl of warm water and flower petals. Yes, flower petals. Everything after that came up smelling like roses!
Service was nothing short of perfect. The owner and employees were extremely friendly and were so happy we picked their spa for our bachelorette party kickoff. After leaving, I smudged my nail polish while eating lunch. I called them to see if they would fix my blunder and the owner had me immediately come back. She even gave me the bottle of nail polish in case it happened again (oops!). She was truly sweet and caring.
Although Geneva isn’t right around the corner from me, there’s no doubt in my mind that I would return to Well Polished when I’m in the area.

I was very hesitant to get my pedi done here. I went and got great service. I do have to say I think with all the complaints about nails chipping they may want invest in new polish. I noticed my big toe chipping the next day. I think with that this would be a five star rating salon.

I have been getting my nails done at Well Polished ever since they opened. I do no chip manicures every 2 – 3 weeks and pedicures in the summer. I have always received extremely professional service and attention. The manicurists pay close attention to detail and my nails always look great. They never try to upsell services like I’ve experienced at other places, which I really appreciate. It is always extremely clean and that’s very important to me in a nail salon. I often recommend Well Polished to my friends, it’s a great place!

I had a bridal party at Well Polished on the day before my wedding and we had a great time. For the party we brought in food and drinks and the staff at Well Polished arranged the food and drink and served us throughout the event and were very nice.
The salon is clean and pretty and we played music and chatted and all had a great time getting our nails done. As far as I saw everyone received great treatment and ended up with lovely manis and pedis.
The service itself was a bit slow — the salon did not have enough staff on hand to do all 8 of us in two hours and we ended up there for approximately 4 hours. The good news as we had planned a buffer and weren’t rushing out of there. However, given that the prices at Well Polished are fairly high — and we paid a charge to have the party in addition to the service costs — it would have been nice to not have people waiting for half the day.
If you are considering a party at Well Polished, you will definitely have a great time and get pampered but consider asking how many people will be available to serve your guests.

What a cute place.
I love the idea of a higher end nail salon.
The bummer is that the owners were getting their nails done and gossiping like catty little old women while I was there.
They are a bit pricey too and not every customer is treated the same. Some offered a beverage, some were not.

Well Polished SUCKS. The nail polish that me, and a lot of other bridal party members received, chipped not even 24 hours after it was applied. I have never EVER known a salon to not hold your fingers and use oils and cuticle creams while clipping your cuticles and the skin around it. I also have never seen someone paint my hands while my hands were face down on the table. Most salons hold your hand and do each finger separately. My polish was so poor I had to redo it the next day. AND $ 29 for just a polish CHANGE on my toes?! With no pedicure?! Just a polish change… that’s insane. I live in the city of Chicago and the high end salons here aren’t even that pricey. This place isn’t worth the shitty «experience» when my nails don’t even last a day. CLEARLY the people on here writing good reviews have never ventured out of the town of Geneva to have their nails done.

I have been here twice for pedicures, only. The atmosphere is relaxing. You get your own iPad. The bowls are washed after every use (hygiene is very important to me). Their hostess is always perky and friendly. The reality, the pedicure is meh. The massage is pathetic. The price is steep. The location is great, but honestly… I’ll travel further to get a cheaper pedicure that offers more ‘bells and whistles’.

This was the most enjoyable salon experience I’ve ever had. When you walk in you are kindly greeted and immediately feel relaxed. The chairs and décor are gorgeous and modern. Each pedicure station is equipped with its own iPad too!
We went as a group of six for a pre-​wedding salon day. We were so impressed with how well we were accommodated. It felt as if we were in our own living room because we were so comfortable. The women working were polite and professional. We didn’t feel rushed at all either even though they stayed late for us.
Such a wonderful place. I highly recommend it. Even though I don’t live too close to the area I’d go back.
Well done Well Polished. Such a beautiful place! Thanks for the excellent service. I’d give 10 stars if I could!

Lovely addition to Geneva. Very different than most of the run of the mill poor to mediocre shabbily decorated nail salons that litter Randal Road and beyond. The owner is very nice and ambience is very New York spa type– lovely. There is a vast selection of polish and they have added a hair area in the back for a blow dry and/​or a hair style. All that being said, I feel that the nail techs here are very green. Very young and do not exhibit much confidence in their work. I have been here a few times and although the manicures are nice enough, there is nothing special about them. They chip the same as anywhere else and they do not look any nicer. What you are paying for here is the better environment… and the environment is nice… but if it is a great and thorough beautiful manicure you are looking for… you can find those cheaper and elsewhere.

READ THIS:
My wife and I moved to IL in 2012 and she immediately began going to Well Polished. She liked the atmosphere and every time we had guests in town, she brought them there and also started telling her new friends about it. Well Polished gives you the ability to book and cancel appointments online, so she started using that method of making appointments. She WAS truly loyal to this place.
One day, she was trying to get me to commit to watching our 2 year old so she could go in, and had an appointment made for 2pm. (Actually was on the day I wrote this review). I couldn’t commit to that because of a work deadline, so I told her to just move it to Wednesday of next week. We have a family member flying in from California and thought it would be a nice treat.
After canceling the appt. and rescheduling, she received an odd phone call from the owner of the salon telling her that because she has cancelled more than twice, she was now banned from making appointments, and would have to now be a walk-​in customer. I was floored! I then called the owner and told her what a mistake she was making and that we would have completely understood paying the cancellation fees, or even for the entire appt. because we understand it was last minute, and she kept saying, «well, that would require me taking a credit card and I don’t really want to do that.»
I then told her that the cost of gaining a new customer is far greater than keeping one. She just kept saying, «I am sorry you feel this way.» The point of my Unilocal is to say this…
It is sad that this business owner is not wise enough to understand that she basically humiliated a customer, made her feel terrible, and will lose this business forever.
How incredibly short-​sided and arrogant. If this business closes at some point, which is not at all what I wish on them, she will hopefully understand that making bad ‘rules’ and chastising your customers is no way to be successful.
Enough said. What a joke.
** A follow up to my review. My wife told me that she had actually never cancelled an appointment before today. She actually made the appt. online and cancelled and rebooked it within minutes. When the owner saw that there were 2 cancellations, she kicked her policy into gear. When my wife explained the situation, she still didn’t care and said, ‘Well, that is the policy”.
Even more unbelievable.

I didn’t love this place the first time I went just weeks after it opened. The mani and pedi both chipped very quickly, however I LOVED the ambiance inside and decided to go back. Plus, I’ll give most any place a second try figuring we all have bad days. And, I’m quite glad I did, as I’ve been quite pleased ever since. The manis and pedis have lasted, and the place keeps getting cuter. Loved the tables outside over the summer to sit and dry my nails.
I have to agree with what Theoni said about the owner — she treats everyone like they are her best customer. And, she’s not even who does my nails!
Oh, and I do agree about the extra massage someone else commented about — it wasn’t worth it to me either. I just do the basic ones, and I find it worth the money.

My review of Well Polished will be slightly different– I have been twice, both for private parties. I love the atmosphere of the nail salon– it is beautiful inside and quiet (as they do not do acrylic nails). I love that their pedicure basins are filled with pitchers of water and flower petals. The technicians were all great on both of my visits, and a catered meal was included for the private party (from Moveable Feast in Geneva– delicious). I thought the owner was very friendly, and all of the employees were great. I can see how some people might think it is pricey– it is compared to other nail salons in the area, but I found the service to be so much better I did not mind the price. There was no rush to our service and we relaxed all together– a great time!

The atmosphere is really nice and they treat you well, but I’ve gotten a cheaper manicure that was better looking and more in depth in the process. It felt rushed and my nails ended up having huge bubbles the next day underneath the polish, every single nail. I know of another that had to go back for unsatisfaction as well. :/​seems
Iike the atmosphere is making up for lack of skill.