Springfield Armory

Customer service is non-​existent here. 1 phone call and the promised follow-​up never happened. 2 e-​mails, no response. Wish I’d gone Ruger.

I sent several emails to Springfield and they did not respond to any of them. This company is pathetic, buy something else, we have too many options nowadays don’t waste our time with these idiots !

Springfield armory has always been upfront about my firearms and when I needed A repair they did not hesitate in correcting the issue. I have not had any negative experiences with them in the last 10 years of multiple products from them.

I purchased a new XDM in December 2015 under Springfield’s «Gear up– 2 free mags promotion». After receiving the range bag and mag pouch, i followed up on why I had not received the promised magazines (2). Customer service informed the offer for the magazines was not valid in my State. So lame and deceptive.

Buy from another manufacturer. Their customer service is the worst there is and even the owners don’t care. Do your research and you will see this is common theme.

I purchased a new XDM in October 2014 under Springfield’s «Gear up– 2 free mags promotion». Before making the purchase, I verified per their marketing materials that magazines are shipped with legal capacities according to my local laws.
Not having received the magazines 6 weeks later, I followed up with customer service twice before receiving an unapologetic response saying they don’t have any and are unwilling to cap them according to my local laws. After several emails back and forth, there has been no offer to cap the magazines they have, ship the high cap magazines to a local dealer or anything really.
While I have been happy with the firearm to date, starting off with the full accessories kit including the 2 extra magazines was a large part of the purchasing decision. Between the misleading/​false advertizing and lack of customer service, I am hoping Springfield’s sloppy business is not indicative of poor manufacturing.
I do not trust companies that lie to and trick their clients. There are enough other good firearm companies out there that you don’t need to waste your money here.

I set my XD to the Custom Shop to modify the trigger. In accordance with their instructions, I enclosed a magazine with the pistol and added a letter that said I was doing so. Apparently, whoever opened my package discarded the magazine with the packing material. Only after I didn’t get the magazine back with the pistol and complained did Springfield tell me that there was no magazine in the package. Of course, that’s a lie; whoever opened the package didm;t read my letter and didn’t look for the magazine and discarded it, and only later covered up their mistake by claiming there was no magazine in the package in the first place. So the trigger modification was fine, but they’re just not trustworthy. Nor do they seem to know anything about customer service, or they wouldn’t have left me out in the cold to write this negative review.

** NOTE: This review is specifically directed towards SAI accessories and tools, and not their firearms –OR– customer service. I would like to say that I have not been disappointed by their firearms nor customer service. Their accessories and tools on the other hand, a different story. See below…
Ordered a a couple of discounted items via snail mail through their «M1A Loaded Coupon.»
The time it took in between sending in that «coupon» and getting my stuff is approximated to about one month. Hell, I’m still waiting for one item that is still on backorder status.
On to my actual received items:
1.) I received an old rusted cleaning kit; had to take corrosion brush and WD-​40 to remove rust and prevent further corrosion. The case that the cleaning kit was in, wasn’t even sealed or anything. It looked like a case that belonged to someone else.
2.) The M1A «Gadget» I received had a «Made In China» sticker on it, was very cheap-​looking, and the instructions that it came with was obviously hand-​cut very crudely. It looked like it had been cut by someone who has never used scissors before. How ridiculously unprofessional is that?!
Long story short — I love Springfield long guns and will continue to endorse their worth. I won’t however, be forking over any more of my hard-​earned dollars for any SAI «factory-​fresh» tools or accessories that appear (or even worse: ARE) like junk made out of country.
I recommend you do the same.

Just got back a firearm from Springfield Armory’s Custom Shop, and have previously had to have warranty repairs to one of their firearms. Their customer service is top notch. VERY friendly customer service reps that go out of their way to make sure you are satisfied with their products. They are quick to reply to e-​mails, and always answer the phones.
The work done by repairs dept and the Custom Shop was prompt (within 1 week turnaround). SA paid for shipping on warranty repairs, and were always set FedEx overnight. The Custom Shop work was outstanding, and while it was maybe slightly more expensive than other gunsmiths, you get what you pay for and you don’t void your warranty. Well worth it.
A+ for Springfield Armory.