GSM can always come out to the house in a timely manner. Mike C is fantastic! Very courteous, efficient, and great with my dogs!
Marlene S.
Classificação do local: 5 Gastonia, NC
GSM always exceeds my expectations. My heat pump compressor went out the night before i was going on vacation. There was a tech out that night to diagnose the problem. Unfortunately, it could not be fixed until the following Wednesday. My daughter stayed at my house until they arrived and repaired. As always, they treated both of us with the utmost respect, explained the issue and took care of it as quickly as was possible. All my experiences with GSM have been positive. That’s why I have a service agreement with them; they are reliable, their employees are the very best, and their rates are fair and reasonable. I highly recommend this company.
Kevin K.
Classificação do local: 5 Charlotte, NC
GSM exceeded my expectations on a recent repair. They were able to come out the next day to diagnosis the system and discuss my repair options. Unfortunately, the blower motor had failed and required replacement. They worked with the manufacturer to determine the part’s warranty eligibility. They quoted me a price to replace the motor and even honored that price after the manufacturer came back and clarified that the motor warranty had just expired. The technician was knowledgeable and friendly. He gladly explained the problem and showed me the failed part. I really appreciate the technician wearing boot covers when entering my home and laying down a rag to protect the floor. GSM is now my first choice for heating and air. Thanks to Mark & Mike!