Bryan’s Florist & Greenhouse

I originally wrote a review for Bryan’s and it was removed. My original review simply stated, «Worst florist EVER. I have gotten items from here repeatedly through 1−800-Flowers and Teleflora. Every single time they are awful.»
I stand by this statement. I have ordered three different arrangements between 1−800-FLOWERS, Teleflora, and FTD. For whatever reason, despite my requests, they are always fulfilled through Bryan’s.
My original review was taken down since it «fell outside [the] Content Guidelines because it did not provide enough detail about your customer experience.» I believe it was Bryan’s who flagged this review since it was negative.
To fulfill the Content Guidelines, I will provide additional details.
The first order (December 2011, 1−800-FLOWERS) I placed was to be for a large bouquet of tulips with candy canes (for the holiday season). What was delivered was four wilted white tulips in a blue vase with four dollar-​store candy canes TAPED to green floral spikes.
Second order (June 2012, Teleflora) was for a beachy bouquet for my mother’s birthday. What I requested had wild-​flowers and a rustic style vase — all in whites, blues, and silver colors. What was delivered was pink and yellow flowers in a mirrored vase with green ribbon. Now I understand, based on season and availability, the need to substitute flowers but what was delivered had absolutely no resemblance to even the basic description of what was ordered.
Third and final order (December 2015, FTD) was placed with 1−800-FLOWERS because Elegant Flowers by Ms. Brenda (my preferred florist in the area) was booked for the rest of the season. I specifically spoke to 1−800-FLOWERS and requested to NOT have Bryan’s Florist fulfill this request. Wouldn’t you know, Bryan’s came to ruin the holidays (again) after delivering a puny bouquet which looked like they at least understood the holiday theme but couldn’t quite grasp the concept of putting together something that looked presentable. I paid for an upgraded bouquet which should have had at least 6 lilies and 6 roses but what was delivered was 3 of each with chintzy looking filler.
Here are photos to prove my second and third orders:
Second Order:
Third Order:
After the second order, I called Bryan’s Florist outright to see if we could resolve the issue. I was lectured on the phone for approximately 5 minutes on how Teleflora doesn’t provide the florist with enough money to cover what is being ordered and I, as the customer, need to accept what I was given. After this, I vowed to never use one of the services again since it seems as though Bryan’s is the only florist in the area fulfilling orders. Unfortunately, since my normal florist, the AMAZING Elegant Flowers by Ms. Brenda — seriously, call her and she’s amazing, was booked up, I had to resort to FTD to make sure there was a holiday flowers delivered to my mother.
Needless to say, the flowers that get delivered from Bryan’s, while I don’t order them directly but are being fulfilled through Bryan’s, are a travesty. They make me embarrassed that I decided to send flowers at all.

Called for funeral flowers Bethany was dry unsympathetic to the event or reason called poor customer service skills don’t call or go here if u want to feel that person on the other line has your interest or concerns at heart. If I could post with 0 stars I would.

Horrible sad looking flowers. Nothing like the picture advertised on their website. I will never give my business to Bryan’s florist in the future. The arrangement was embarrassing!

I give my 100^th review (yay!) to the most trusted florist in Gary. Period.
My family and I have trusted Bryan Florist & Greenhouse with birthday, prom/​dance, wedding, and funeral needs for years. Every time we do not work with Bryan and try someone else in the area, we are left disappointed. We always return back to Bryan, as they seem to give us the old-​style florist quality we seek. Prices are affordable and Bryan is known to work with your and your budget. I also have heard from many Bryan is a little more experienced in working with those who are mourning.
The delivery service is another highlight for Bryan. I have never had a problem with Bryan getting a order to me or the requested party. I have experienced Bryan call me ASAP when they can not find a location or not able to deliver by the deadline. On a few instances, they have been a day early!
My only request for improvement would be the grave sheets during the holiday season. I was a bit disappointed to learn that Bryan’s doe not offer the item anymore.
In summary I only trust Bryan with my florist needs in Gary. Period. Even though I no longer live in Gary, I call Bryan for my mother’s birthday and mother’s day arrangements. No matter where I am in the world, I know they will get them to her. I trust Bryan and I always will.