Merchant’s Tire & Auto Centers

Totally tried to take advantage of me! Worst experience ever. I signed up for a credit card and then they said they couldn’t cancel it. That’s a federal law that I can change a contract within 3 days of signing up for it. So 10 mins later changing my mind better be honored. They also were trying to up sell me telling me they wouldn’t put the lower grade anything on my car even though it is allowed. If you respect yourself do not go to this location. Awful service! Do not go here.

Do NOT take your business here! I waited 10 minutes. I was the only one in the customer area. One of the mechanics said hello but no service. Two employees in the lobby. NO service. Waited waited. Another person came in and they skipped me and waited on her immediately. I am all about respecting our elders (she was older) but that was rediculous!

First of all it’s very strange that the one great review is recommended and the 3 very poor reviews are not.
I made an appointment to have 4 new tires put on my truck. The guy at the counter told me it would take an hour to install the tires and align the wheels. Two hours later the new tires were on but the wheels still had not been aligned. I was unable to wait for the alignment and the person at the counter told me to just stop back by and they would take care of the alignment anytime.
I stopped back by the next weekend only to find that the technician that takes care of the alignment was not working. I then made an appointment to come back in another couple of days when he would be.
When I came back for my alignment appointment it took an hour and 45 minutes just to do that.
Every time the people who talked to me were very nice which is the only reason why this is not a one star review.

My girlfriend took her car here and ended up needing a part ordered. They ordered the wrong part 3 times and tried to make her pay for all of the wrong orders. They left her key in the car with the windows down and when she got in it to leave it wouldn’t start because the battery was dead. Their excuse was that it was sitting there for 3 days not doing anything.