Jiffy Lube

Didn’t put my oil cap back on, and I got oil all over my hood and lost over ½ my oil. They did refill it. But didn’t clean up the mess

I’ve gotten my oil changed at this specific location ever since I moved to Raleigh. It’s a little expensive to get the super ultra synthetic for my Jetta but the staff is always great. They always get me right in and out quickly and always apply some discount for me to help me out with the cost, without me even having to ask. Went there today and asked if they could check my tire pressure and fluids since I’m going on a trip. They gave me a quart of oil and filled my tires for no charge since I’m a customer! The woman that helped me was really sweet, in fact all the staff have always been really nice to me. The manager even made it right when one of his guys accidentally drove my wheel over the side of the metal lift which threw my car out of alignment (I had literally just come directly from getting new tires & getting an alignment so there was no question). But I appreciated the manager giving me a free oil change in return, which is actually worth more than an alignment costs. If you’re looking for a place that you can trust, I recommend this jiffy lube location.

This is the best Jiffy Lube I’ve been to. Everyone that I interacted with was incredibly nice and the definition of professionalism. I went in for an inspection and a tire rotation. I got a great price and it took less that 30 minutes. It could have taken longer because they had coffee, TV, and great cell service (they may have had WiF; didn’t check). Will definitely go back.

Stay away from JIFFY LUBE! I hate writing reviews because it takes time I don’t have. Lucor Inc., in NC own Jiffy Lube franchises. We took my car in a couple of weeks ago for an oil change right before a trip to TN and NC for Memorial for the. first, they emptied the oil before they realized they didn’t have the oil my car takes. I have a Jetta TDI (diesel) 2. they took 2 hours. 3. they went to get the out at an auto parts store and charged $ 104. I’ve never spent more the $ 50 for synthetic oil change. They seem to think this is the first oil change a 2009 car has ever gotten, so they could take advantage. 4. on the drive to TN through the appalachians there was rattling and the engine light came on. We were able to drive, but for the long weekend the one dealership we found an hour and a half away to find out it was closed. I guarantee this location WILL CLOSE soon because of the poor poor service. To top it off, I their FB social media reps only apologize but don’t seek to resolve. You should go on their FB and see the complaints. Next, I finally get a hold of customer service by phone. They tell me that this is a franchise and complaints are handled with them. The company is called Lucor Inc., although, Ryan from their customer service kept telling me it was Locur as if it wouldn’t be easy to find them. They don’t have Let me tell you, be wary of large companies who do not make it easy to get their help. They don’t want to hear about their awful service, but want to take your money. When Ryan, the customer service representative from Lucor called he was cunning, patronizing, asking how long i owned they car. He was trying to confuse me and trying to twist what I was saying like he was a homicide detective trying to get the murderer to talk. He said to call him when I got a diagnosis for the rattling in my car. He never apologized for the crappy service. As a matter of fact, he was smug and didn’t understand what I expected him to tell me. This man is so ethical he liked calling me out on my sarcasm after that and when I told him about the «shitty reviews,» he said that he wouldn’t listen if I couldn’t be professional. Oh such a righteous and ethical man he is, isn’t he? Furthermore, in probing for some resolution about the poor, unethical service he said they didn’t have a protocol. Just hung up with them and had to let you all know. This company is bad new people and that 1 great review is a fraud. They don’t have a pic or friends. Hello… seriously. They have to BUY review to elevate their business. They should fire everyone and have ethical employees and protocols. Do more research on this company – ripoffreport (.com) has a bad bad review on them too. STAY AWAY! They will mess up your car and next thing you know you or your family are in danger because of these careless people. Poor service from headquarters all the way to Virginia Beach VA on Great Neck.

Friendly and helpful staff. They reviewed the work and pricing before they proceeded. The waiting area is clean but small. The free coffee is good. They accept the really nice Groupon deals. I was in and out in about 30 mins.

This place was great! I stopped in for an oil change and the service was immediate literally. As soon as I pulled up I was warmly greeted by one of the mechanics and ask for my service of choice.
I then was asked if I would like to wait inside or outside the building. I went inside of course and then was asked to take a short review. It was nothing serious just an over view of there services and a few questions about the vehicle.
By the time I finished the review my car was ready to go. I really liked the service here, the staff was fast and efficient. This is definitely one location I will continue to do business with.