Pro-Craft General Contractor

This company was recommended by our insurance company the night we had a tornado hit our home. Part of the roof was missing and 4 inches of rain was coming the next day. These folks called within mins of reporting our problem and need. They said a crew would be dispatched in next 6 – 12 hours hours to tarp the roof. They didn’t show up and didn’t hear from them. Then it rained 4 – 5 inches into our house. The city blocked the area off the next day. Had they come when they said we could have preserved more of our belongings. Then 3 days later (after the city opened the area back up) they didn’t show up again with a tarp crew after saying they would contact me before the crew came out. They finally showed up with a sub contracted crew that did a crappy job of covering the roof. We had to get a second crew out several days later to add wood strips to hold the tarps in the wind. Through the pack out process we were not kept in the loop by our contact guy Rod. And when I tried to point things out to him he got defensive and rude, even calling me on the telephone at 5:30 in the morning. ProCraft took a bad situation and made it worse that it had to be.