Jupiter Chevrolet

My name is Benjamin Law. I live in Mesquite TX. In September of 2015 I purchased a 2015 Chevy Cruze. I purchased my vehicle at Freedom Chevrolet. They are terrible as well!!! I’ll never go back! I have since moved from Dallas to Mesquite. I found a dealer closer and have now have had my car serviced here 3 times. It doesn’t seem like this dealer is at all concerned with customer service, or these people are racists and my terrible service is on account of my race. For instance, I was NEVER offered a car wash, not once. These people do not communicate and have a level of arrogance and candescent every time I deal with them. I’m referring to the service agents and managers. When I spoke with Malcolm Simons he told me they didn’t offer a complimentary wash because I referred to it as «detail.» He is the Service Director. I have cc’ed him on this email. Not only am I dissatisfied but I am also offended. After I was LITERALLY called a racial slur and had the police called… My car is STILL damaged… Since these people further damaged my vehicle; moreover, so is my faith in Chevrolet. Malcolm Simons has proved to me that CHEVY NO LONGER VALUES ITS CUSTOMERS!

I got pre-​approved came in with all the necessary paperwork 4 Leasing got a cosigner

Great visit and interaction for the initial sale BUT it has been downhill from there.
I received my license plate via the mail, because I know how to put it on, so I have to say thank you to Clay Cooley for putting it on for me. Then 2 months after buying my car, I had to call and question the whereabouts of my 2^nd key, and they said, oh it’s been here, thanks for the notice. I was told to come pick it up, when I get there, I was told it was mailed to me, thanks for the notice. Then I called to ask about my oil change, and the rude guy who barely answered my questions and hung up as I was saying by have a great day… who was providing the customer service?!? I thought very highly of my first encounter, I will not refer anyone to you at this point. It’s not just about the sale but the service. I can buy a car from anywhere but it takes service to create a car buying experience!

So almost 2 hours for an oil change. The guys keep lying and saying ten more minutes. All we needed was an oil change. This is just ridiculous.

I was hesitant to deal with Jupiter in the purchase of a new vehicle because of the dissatisfaction noted in the reviews. However, I enjoyed the whole process. Oliver P. was my sales associate and he did a great job. Price was fair, transaction was hassle free and I never felt pressured. Oliver and others were friendly, knowledgeable and answered all my questions. I would recommend them to any of my friends and family. I have never purchased a Chevy and have been very surprised at the level of service I received. Oliver has followed up several times to ensure I get questions answered and enjoy my new vehicle.

NEVER buy a car from here. 1) I was harassed by Bobby Lee. 2) I purchased my used car (63k miles) in August and I’ve had more issues than my 2000 mustang with 176k miles. 3) it’s next to IMPOSSIBLE to get your car serviced because they have their mechanics leave early every freakin day it seems like.
4) they sent my finance information to the wrong bank so I had to make a double payment through the banks so my credit wasn’t ruined AND so I could keep my car. (Which the problem was yet again — Bobby Lee). It’s like you can’t win with this dealership. I can’t wait to pay my car off so I don’t have to deal with them again.

I purchased a 2005 Tahoe for my son who had just turned 16, and dealt with Dickie Combs.
When we paid and picked up the car, a couple of items still needed to be addressed.
1. A small tear in the drivers side seat leather needed to be repaired.
2. Dickie promised my son a full tank of gas.
We were promised that they would follow up to have us back out to the dealership to get the seat repaired, and Dickie would fill the tank for my son.
We never heard from them again. My check cleared… but we never heard from then again.
Prior to buying the car, everyone was helpful and returned phone calls promptly.
It is now nearly a month later… a dozen + phone calls have not been returned, either by Dickie or his manager Rick Galvan.
Don’t get me wrong… the car we bought is great (I had a pre-​purchase inspection done by the mechanic we use for our other cars).
HOWEVER, the customer service is horrible, and once you purchase the car, they don’t deliver on promises made.
These guys are the reason why used car salesmen have a bad reputation.
This is why I HATE the car buying experience. Unfortunately, my son has also learned that you can’t always trust someone who promises to follow up after you’ve made full payment.
Bottom line — don’t sign documents or pay for the car until EVERYTHING is complete to your satisfaction. Otherwise, you won’t hear from them again.
Fortunately mine is a small issue… it’s just the principle of the situation that ticks me off, and the fact that they are treating my 16 year old son like this.
UPDATE — Oct 21. Neither Dickie nor Jupiter have followed through on their promises. The «management» says its between us and Dickie. Dickie doesn’t return a call or a text.
Additionally, Dickie promised to mail the second key for the car… as you would expect, we still don’t have it.
Do not buy from Jupiter or Dickie. They lie just to get the sale, and once you purchase, they act as if they’ve never seen you.

My Experience:
Took my 2006 Avalanche with 198 700 miles in because the «Low Oil Pressure» warning came on. This happened 2 times in the morning after first starting up. Occurred when I came to a stop but then pressure went right back up. Also been hearing a clunk in the rear after slow down and then accelerate. This does not happen with any regularity, just once in a while. The Low oil pressure happened twice. After having the vehicle for almost 2 days, get a call back and the service writer puts tech on the phone. Tells me all the codes are good so probably the oil pump but with the high mileage, just replace the engine. Same with the rear end clunk. «It’s in the transmission but with the mileage, replace the transmission» Now, I bought this vehicle new, have faithfully had it maintained, Oil consistently changed at 5000 miles are less. etc. There is no knocking, pinging, or tapping coming from the engine, Not losing any oil. I was flabbergasted. Picked up my truck and took to Christian Brothers this morning. Spoke with 2 men there. They immediately said, don’t think you need to replace the engine. One did say that this engine does have a know issue with the cam bearings. Questioned me about the care of the truck, number of times this happened, etc. So they brought it in, and replaced the oil sending unit. Told me to drive it a couple days ad if problem goes away that was the issue and get this, then come back and pay for it. Told me when I picked it it up, one of the best kept vehicles they have seen with that number of miles. So that is where we stand. Again they say it could be the engine byt with my description oof the incidents and condition of the truck, they really doubt it. Would have thought would get this kine of service from Jupiter, but apparently, it’s about generating revenue. Never see the same service writer twice at Jupiter. Seems to be a lot of turnover.

I went there to look at a used mustang. The used car sales manager was so rude to me. I was trying to get him to come down $ 600. He wouldn’t even look up from what he was doing to talk to me.

Service dept review — I took my vehicle for an oil change today. Liz the service writer addressed me immediately and was very helpful and nice. They had the truck ready within an hour and a half, which is the anticipated time i had set aside for this. Nice job!

This place is a joke. I went to test drive a vehicle I saw on their website and when I got there told the salesman (Matt) that I was JUST starting my shopping process and that this was actually the first car dealership I’d been to so I just wanted to get a feel for what I was looking for. I test drove a vehicle and told him I didn’t care for it. I told him what I was looking for and would not waiver from that especially since I had only just begun car shopping. He asks me about my down payment and trade in — I tell him I’m not sure what my trade in is worth so he says he can run a «quick» estimate for me. Comes back and says he can maybe offer me $ 600. LOL!!! That was my first clue that this place is ridiculous. When I laughed at him he asked me if I was ready to submit for my financing and take a car home today. I told him, again, this is the first vehicle I have driven since I am just starting to shop. I finally left & after having read all of these terrible reviews I am so glad I didn’t purchase from them.

So I finally received my car back from Jupiter Chevrolet yesterday.
Thank you for taking care of the situation.
I really do appreciate it!
But… I got my car last night about 6:30 ish and the service cashier (Liz) was so rude!
I got my car and my car had been in service for 3 weeks. When they gave it back my front headlight is not working! When I told her about it she got an attitude right away! (Like if it was my fault) and I told her that this should have been checked before you have it to me, her response was… «yeah we should of but we didn’t! But we are closed now soooo you have to go!» I was in shock! So I went inside to talk to someone and the guys in the front were so understanding and tried to help me the best way possible. And then I realized that girl Liz had locked me inside the service department! So I had to go home (by the this time it was far) with my headlights not working!
Jupiter Chevrolet thank you for fixing my car and calling me to let me know the status every day. But I honestly I think you should let your employees know that being rude to a customer is not acceptable!

I have never in my life ever experienced this kind of customer service. It was out right unprofessional, discriminating, and childish. Jeremy said they would do the touch ups on the car and when it was brought to have the things fixed they basically didn’t want to do it. The touch ups look like a kid took white out and painted it. They also dropped the ball on the finance side. They sold my old car before they even looked into paying the loan off on it causing me to have the money removed from my bank acct for the old car. There is so much more that happened. Needless to say, my family owns a business that has bought fleet from them and my boyfriend has a business as well, none of which will ever buy or recommend this dealership to anyone, unless of course you like to play games!
Update
Jeremy says my boyfriend came in the dealership acting like a bad ass. He in fact is not that type of person. If you consider standing your ground with someone that promised one things and does another being a bad ass then I guess he is. He called Jeremy to talk to him about it and said that I called yelling at him, which I did not. I told him I was disappointed in basically every aspect of my car buying experience with them. However, he would not let me get a word in edgewise and wouldn’t even acknowledge that he called my boyfriend a bad ass. Also told my boyfriend that their detail guy sucks and he should detail the car for me to be nice! I buy a new car and can’t get it clean!!! Basically, if you are cool with being told one thing and having zero follow though and take back of words, buy a car here. We tried to reach out to John because Jeremy told us if we weren’t happy to talk to him. He doesn’t answer the phone! This is just an example of their fine work. This is not how you do a touch up. Looks like white out.

I got an oil change here and it was a horrible experience of customer service I’ve ever had. The oil change time was 2 hours and has expected they went over 20 minutes. So total time was 140 minutes. When I arrived 3 service associates went on break at the same time while 1 car was in front of me. I didn’t wanna wait there for 2 hours so they offered myself, my step son (a 2 year old), my pregnant fiancée and my niece a shuttle or ride to a restaurant. They dropped us off and it took them over an hour to pick us up. The restaurant was 7 minutes away in Ina car off the expressway and we could have walked but with a baby and pregnant gf I couldn’t just leave them. So we had to wait like idiots. They did not care when I talked to a manager. They are one of the worst dealers I’ve been to. I will recommend Huffines to friends and family and not there for any service.
Never again!!!

In December I came in for some warranty work since the dealership closer to me could not manage to get a loaner car for me for the day, they put me on a waiting list for the next available car. Just wanted to say Jupiter Chevrolet did a great job. They were very quick, were able to fix my car the next week and were very professional. The other dealership, Lakeside Chevrolet just called me today saying they now had a loaner car for me. Talk about service, only a few months too late.

Bought a 2011 Chevrolet Traverse on 11-​05-​2014 from Darren/​Humberto, everything was fine until today my daughter is traveling 35 north and all of a sudden has a terrible blowout… I call ask Humbert about the «certified checkpoint» the car was supposed to come with, and the man has the audacity to tell me blowouts happen, well I’ll be in touch with my finance company first thing Monday morning!!! Humberto you stink at customer service!

Here is a copy my email from last week:
«Hi Malcolm,
I was there Thursday morning for the 10:30am appointment I made with you Wednesday night and you were no where to be found. My brakes were working fine except for the grinding of the front rotors; I left my truck with Terry and told him to replace the front rotors (and nothing else).
Two hours later I received a phone call from whom I believe to be Terry, and he informed me the back drums «were a complete mess» and brake fluid was leaking everywhere (not happening when I dropped the car off). I asked him to drop my car off the jacks but when I showed up back at your shop I saw that he couldn’t even do that, so I told him to just do the front rotors and put the back drums back together. But apparently the damage done when the drums were taken apart by your shop is not reversible.
And now my brakes are completely screwed up; the tightness of the brakes are completely gone. The brakes were fine except for the grinding of the front rotors. And I was forced to sign a waiver that I refused proper service! This not what I ordered.
I have a completely leak-​free driveway at my house, at least until Thursday evening when brake fluid leaked out the back driver side. Again, he was not even supposed to touch the drums Malcolm.
My contention is that if you were there Malcolm and properly filled my order to just replace the front pads, everything would have worked out. Now I have to get a rental to service my out of state customer today. Forcing me to sign a waiver also created a lack of trust in your shop crew and I am probably going to have my brake system fixed by somebody else and post some deserved bad reviews about your service department unless you can explain to me how this you can fix this. «
I have received no response. I haven’t driven the car in a week (being out of town) and today I found out the cause of the leak, my rear brake cylinder. For some reason, every shop wants over $ 200 to repair this $ 18 part.

I waited a little too long to post this so now I can’t remember exactly what the girls name is but it starts with a T and she works in service scheduling. She had a loaner reserved and everything for me and was super helpful I didn’t end up needing it because the check engine light went off on it’s own so I called to let her know but seriously she was helpful and it’s not normal… I called stonebriar Chevrolet first and the guy there wasn’t helpful at all. I don’t even think he knew his own name so I defiantly appreciated someone who tried her best. I will update the review if I can find where I wrote her name down at

TL;DR version: Bought car, they said things were fine, they weren’t. Spend $ 4400 on repairs, in addition to finding $ 3,000 they added on to my loan that they said was required that wasn’t. Bottom line: You can’t afford to buy from this dealership.
I can’t speak for the new car department, but the used car department could certainly use some improvement. I bought a car from Danny, who was easy to get a hold of which was great. The only problem is that he wanted to sell a car so bad his answer to everything was yes. Any question there was, the answer was yes.
When I went to test drive the car, I told him that the car I was looking at needed an alignment. He assured me that it had been done, I told him several times no it needs done and he kept saying that it was fine. Fast forward 2,000 miles, and my tires are wearing on the insides, and it is pretty much radio silence from this dealership.
In addition, while driving the car, there was a light that came on (could be nothing), but again, I was told by Danny that my car would be looked at, it never was.
I have tried to communicate with the dealership about these issues, and pretty much now have been told to take a flying leap that I signed a paper stating as is, so there is nothing they will do. Apparently, integrity just isn’t a big part of their business model.
I could go on: I was told that I would get 3 months of Sirus and OnStar free when I purchased, never happened. When I got the car home, I realized that the inspection was out on it just 5 days after buying it. They couldn’t even be bothered to inspect the car.
If you are in the market for a vehicle, do yourself a favor and start by looking somewhere besides Jupiter Chevrolet. Their main goal seems to be to get you to sign on the bottom line, they aren’t worried about building relationships or even keeping their word for that matter.
This dealership is full of nothing but snakes. They will do and say anything to get you to buy a vehicle. There are many other dealerships in the metroplex that actually work hard to earn your business and deserve your business. Unfortunately, this isn’t one that even cares.
UPDATE: I was told at signing that I was required to buy all sorts of stuff to get the loan. Gap insurance (I paid 60% down, so there will never be a gap), some kind of insurance in case I die, something for oil changes, etc. I called finance company and NONE of that was required. When I called to cancel, they (Jupiter) was very rude. The finance guy (Bobby Lee) told me he didn’t say that was required (um, why would you buy that crap otherwise) and offered to meet me in a parking lot, I guess to beat me up. Stay classy Jupiter.
UPDATE 2: After further investigating the add ons that Jupiter Cheverolet told me were required, it has come to my attention that this isn’t legal. If after all of this, you still choose to buy here (or even elsewhere), know your rights. You CAN decline all of those add ons. Any reputable dealership should be honest with you about that fact.
UPDATE 3: Took my car to a shop that specializes in lifts. Was told the car is unsafe to drive. Got a quote to fix the pieced together lift that was on it at purchase for $ 3,878 (UPDATE: Final total ended up being $ 4399.16). So basically, not only got the run around on a car, stuff added on to my loan, and no solutions from Jupiter, I also have purchased a car that is unsafe to take on the roads. This place shouldn’t even be in business.
UPDATE 4: Finally got the card fixed. Mostly. Spend $ 4400 repairing the bad lift that Jupiter Chevrolet had assured me was fine. Ron Ofner (the GM) told me I could just get it lowered down for 2,000. Real nice right? They sold me a car that was unsafe that I had to spend $ 4400 to make safe. Now, I need new motor mounts. I will update this post with the amount that costs also. Bottom line: Avoid this place like the plague.

This is an update, about the commentary, that Jupiter Chevy wrote. Well, did you even read the nature of my complaint?
The complaint was about your used car dept, insisting on selling me a car, after I was in a traumatic car wreck, when my car was dropped off for the body shop, not the service dept.
I was in the body shop, trying to make arrangements for a car rental. Your scumbag employees kept coming in and disrupting my business and the business of your body shop
I had already made it clear I did not want to buy from your used car dept. Yet, your scumbag employees kept coming in, 3 times.
Seriously, for anyone that reads this, do you really want to buy from predators like this, and moreso, take your car to the service dept, when this guy, Eric, cannot even read the nature of the complaint?
LOL.