Iron Passion

Randy does great work but the follow-​up on warranty work is pretty bad. Wind howls through our new double front door. After one month, I finally got them out here to repair by threatening them. It turns out that a special weather stripping is required due to the lake winds. He is supposed to have ordered it but I have not heard back. In one week, I go to the Better Business Bureau. No way to run a railroad

Randy designed a beautiful front door and transom above the door. It came out better than we imagined! He takes so much pride in his work, an attribute lots of contractors don’t have. He is truly an artist. The bronze faux finish is so pretty we had him paint all of our outdoor lights to match our new front. It totally changed the look of our home! Highly recommend!

We were interested in getting a custom gate for our house and I emailed this company. They responded really quickly through email. I called them to get more information and what I needed as I saw their work on their website. I spoke to a Randy and he said he would call me back to figure out his schedule to come out. I did not hear from him that day or for 3 days so I decided to call again and he gave me the same answer «I’ll look at my schedule and call you back». He never called. My hubby finally decided to call and Randy answered and actually scheduled to come out on a Saturday and that we would confirm with him Thursday. Well he never answered his call nor did he come on the day he said he was coming. I don’t know what kind of business they are trying to run here but they have poor customer service and they just don’t care. You lost my business.

I purchased an iron screen door and matching custom security bars for our home’s back door & porch from Iron Passion recently, and I could not be more pleased with them.
They don’t scream «security» at all — if anything, it just looks like we classed up our back porch. In fact, I think we’re going to have to step it up with the patio furniture, now.
I initially contacted quite a few iron companies in the area, and in the end I went with these guys. My important points were:
— Response speed/​ability to get the job done quickly
— Ability to communicate via email
— Reliability
— Quality of portfolio
They delivered on every point. They had what I wanted and were able to come measure the next day and fabricate it in just a couple of weeks. They were never more than 20 – 30 minutes late on arriving at the house, which, if you’ve ever worked with any type of contractor before, is basically miraculous. Very professional.
I was also really happy with the fact that they had a variety of finishes to work with, including a bronze faux finish (at no additional charge) that turned out really beautiful. It looks fantastic with our brick & paint colors. Despite being so pretty, the iron work is also quite secure — I sort of did a «kick the tires» test and tugged here and there — solid.
They were even helpful when it came to suggestions on window replacement (through a different company), which ended up saving me a bunch of money and trouble.
I’m looking forward to working with them again, when (assuming our HOA approves, sigh) we’ll eventually replace our front door to match the back one. If they can replicate the experience I just had with them, I would recommend these guys to anyone.