Graebel Van Lines

Granted, I used them 20 years ago but am still upset about my experience. First, I was selling my recently deceased parents home, so was pretty stressed. My father’s Rolex and a pearl necklace that I had hidden in his closet went missing on moving day, never to be found again. Then they dropped a 300 year old family clock and the face shattered, depreciating the value immensely. They did have a new clock face made, but the clock is no longer worth what it was. I wouldn’t recommend Graebel at all.

Graebel moving indeed as good as it gets! Their coordinator was good about keeping in touch with me about the move and the moving personnel were well trained, efficient and went out of their way to be helpful. Their packers even found a valuable item which I had lost and they seemed thrilled about being able to return it to me. The move went well with no loss and no damage. I cannot recommend this company enough.

I moved my one bedroom apartment from Dallas, TX to Bakersfield, CA with Graebel Van Lines. I packed my own stuff. They came out and loaded it in Dallas and unloaded it at new location in Bakersfield. No issues at all. Good communication, no loss and no damage.
I’ve worked in a warehouse so I did what they do. I made my own load sheet of sorts. I took a large felt marker and numbered each box — two sides. I than made a spreadsheet that showed the number and what was in the box. As the boxes came in, I marked them off. It also made unpacking easier. I checked the sheet to see what boxes I needed to unpack first.

My husband and I were relocated to Dallas from Oakland about a month ago due to his job on very short notice, so his organization set up the move with Graebel to make sure everything got from Oakland to Dallas safe and sound without us having to worry about packing or moving. This was our first time using Graebel but I would definitely use them again, Julie Schroeder was over our account and she was absolutely first class and professional! She made sure everyone was where they were supposed to be, when they were suppose to be there! The packers were amazing as were the driver, unloaders and coordinator Michelle. The only reason I took off a star was because the people who were supposed to help load the truck were extremely late and nonchalant about their tardiness. However, Julie handled the situation and we had no other hiccups (the driver was also very apologetic for them.) All of our items were packed with extreme caution and everything made it to the final destination in one piece. Everyone involved in the move was very responsive and prompt as well as polite and respectful (outside of the first set of loaders), and Julie made it her job to check in on me and make sure everything was going smooth. I would recommend them to anyone who is looking to have their belongings packed with care and shipped on short notice! Thanks, Graebel!

Just used Graebel for the third time. The first two were long distance corporate moves which went very smoothly. This one was a local move on my own dime, and it went just as well. There is a level of professionalism and courtesy that is hard to find these days. From the estimator to the coordinator to the packers and loaders, it was a first class operation. They were also very flexible as I changed the move date twice with very short notice. I’ve moved with a half dozen companies, and no one comes close to Graebel.

I was super impressed with Graebel Movers. They moved my dental office furniture and equipment to my new location. The workers arrived on time. They were courteous and respectful. They worked hard, as my second floor old office did not have an elevator. I never heard any of them complain. They were as nice and polite as could be. They treated my equipment very carefully and protected the walls and doorways of my new office form dings and scratches. I would highly recommend tis moving company. Mine was a great experience!

I scheduled an office/​home move with Graebel on May 2, 2015. Aric and Michelle were very responsive and all aspects of arranging this move was easy and efficient. The movers showed up on time, they were very careful with the items they were moving, delivered to 2 different locations and were very friendly and kind to the widow I was helping getting her items moved and stored.
I would recommend Graebel for your move and I will be using them again for my moving needs.

I am very busy and don’t normally post reviews, but I felt this company deserved one after my recent move. My wife and I recently moved from Arlington TX to the Rowlett TX. My friend had moved with Graebel in the past and recommended them to us. We contacted them and a couple of other moving companies. Mark with Graebel came to our home and was very knowledgeable of the move process. He was able to look at what we had and provide us with an estimate. Their price wasn’t the cheapest of the companies that came out, but we felt with the reputation they have and the recommendation from our friend, we decided to give it a shot.
The day before the move, an issue came up at our new home and we were no longer going to be able to move in there. I had no idea what we was going to do. We had to be out of the house we were in due to our current closing, but now had no place to move into. I called Mark to see what kind of options we had. He was able to quote me storage in his warehouse with a final delivery when we were ready for it. I was so relieved they were able to provide us with a solution that could still get us out of our current home in time and not delay our closing there!
The guys who came out to pack and load our stuff were outstanding. Very polite and courteous. I was so comfortable with everything going on, that I was able to leave and get the guys lunch both days. They did a great job and we felt very confident in our decision to go with Graebel. We were able to find a new home reasonable quickly, so my wife contacted our coordinator at Graebel and told her when we were planned to close and they were able to schedule our deliver for the day after our closing! The same guys who loaded our belongings were the same guys who delivered them. My wife and I were thrilled when they pulled up. Everything came into our home without an issue, and they even put everything back together that was taken apart. I have to say our experience with Graebel was outstanding and I would highly recommend them to anyone that asks!

It’s funny — I forgot I left a review last year, but unfortunately, my most recent experience matches pretty similarly.
I arranged for an in-​home estimate on ¹⁄₉. The estimator never bothered to confirm the appointment (unlike the other moving companies I asked to come out), nor did he call to give me a heads up that he’d be late. I had to call the home office to find out where he was.
Worse, I never even received a quote from him despite assurances that he’d send it to me after the weekend. That never came.
This is really a shame. I’ve used Graebel in other parts of the country for three past moves, and the experiences were great. The DFW office clearly is subpar, and I’m actually glad that Mark’s incompetence reminded me of the overall office’s incompetence (via this Unilocal review) so I wouldn’t waste my time.

do not use graebel,!!!

Moved back to DFW area from Phoenix, AZ about 6 months ago. HORRIBLE moving experience! Normally, I post right away (good or bad reviews), but I’ve taken this length of time to give Graebel time to remedy the situation. Unfortunately, they have chosen to ignore me DESPITE the ruling, in my favor, by the Better Business Bureau. When the BBB suggests that you take legal action against a company (which is what happened in my case) for failure to even attempt to remedy a bad customer service situation, you should take that as fair warning. Steven J. Gavin, Vice President and General Manager completely dismissed our complaints without even trying to reach a resolution. It was at this point the BBB recommended legal action be taken against the company. However, given the expense of legal action and the fact that it is VERY time consuming, I have decided to turn to social media in an attempt to save someone else the heartache, inconvenience, and most importantly to hopefully save someone else from falling victim to deceptive business practices. So, here is my story… Definitely BUYER BEWARE!!!
Despite the fact that an estimator had been to my home prior to the move AND the driver came the day before the move date to survey the contents of my home — both assessments stating that my home contents would require a full-​sized trailer, the driver showed up to my home half-​loaded with the contents of someone else’s home. He kept insisting to my wife (I was out of town on business), that all of our stuff would fit. Of course, it did not. The driver was perfectly content to leave us stranded — we officially did not own the home any longer after midnight that day — he was not going to do anything to help us get our stuff out of the house. My wife won the argument, but not without being verbally assaulted by the driver in the process.
The remainder of our stuff was loaded onto a second truck and sent to the Graebel warehouse in Phoenix. It took us nearly 2 additional weeks to get the remainder of our stuff. Since the driver kept insisting that all of our stuff would fit, there was no organized method of determining what got loaded and what did not. Therefore, we moved into a new house with half of our stuff while we waited for 2 weeks to get the rest. It was not until I flew to Phoenix, threatened to show up at the Phoenix office and confront them about my missing stuff did they even give us a delivery date! In the meanwhile, we were in a house where we could not prepare meals for our family nor fully «live» otherwise because of the amount of stuff missing from this mess created by Graebel.
The sales guy, Stuart Hoagland, was sympathetic to our cause, but really did nothing to remedy the problem. He turned us over to a logistics person in Houston, Rebecca Shanebrook in regard to the balance of the shipment. She basically ignored us every time we called. Her answer was always, «I’m waiting for them to give me a date,» (them being the folks in Phoenix). She wasn’t pro-​active in helping at all. When I confronted her on this, she admitted that she had not been very pro-​active. My wife and I were both told that there were some «issues» with Rebecca. Yet, they still allowed her to continue to mis-​handle this already delicate situation. When Graebel was made aware of the way the driver treated my wife, they blew that off completely.
Stuart had convinced me to purchase full replacement coverage insurance on our stuff. When we filed for replacement for numerous pieces of damaged furniture and other contents that were broken, despite the fact that we paid their «experts» to pack for us to help prevent breakage and damage, I found out that full replacement was a misnomer… the fine print said that I had to give Graebel the option to repair the damage first. While the 3^rd-​party company did a great job of repairing the high-​end furniture and antique pieces where possible — several pieces could not be repaired — it still is «repaired» NOT replaced as I was led to believe would happen in the unlikely event of damage. In addition, the antique pieces that could not be repaired were paid out FAR under appraised value.
I wouldn’t hire these people again to move me across the street much less half-​way across the United States! They are horrible! So, if you’re looking for a moving company who will let it’s people verbally assault you or your family members, jack you around on when you might actually get your contents delivered in full, and then cheat you out of paying for pieces they directly had a hand in damaging, then by all means, this is the company for you to use. By the way all of this «expert service» was delivered at a cost of around $ 14,000.00 US.
If there was a ZERO stars rating, that’s what I would give Graebel Van Lines for both their offices here in the DFW area (Garland, TX to be more specific) and for their operations in Phoenix, AZ. Never again!

just moved from Dallas, TX to CO. The packers did a good job and most of my stuff arrived ok. The problems I have noticed thus far are: (i) Missing wardrobe box. (ii) Missing digital camera and numerous memory cards. (iii) Damaged dresser.
Suggestions to future movers: 1) The packers/​movers listed all my stuff as loose, damaged, dented, etc. but the tricky part is that they use letters (SO, D, L…) so you get an inventory that lists «dresser SO, W, L 1 234 567». So I was confused but finally saw the Legend describing all the various letters and numbers… too bad it was after everything was delivered. For the record, ALL my furniture was less than 15mos old and in like new condition.
2) DO NOT let them pack/​move any valuables or small electronics. e.g. digital camera and memory cards with countless pictures and memories. The box the camera was packed in arrived but the camera was missing. Claim form states that Graebel will not honor individual missing items. Good bye memories.
3)WATCH all the movers as they move through your home. There are some definite shady characters and I suspect that’s where some items came up missing.
I’ve recently submitted the claim form and will wait and see what happens. I’ll update soon.