Fitness Connection

Not sure what everyone is complaining about. This is actually a pretty good gym. Make sure u are posting for the right location ppl. Although I must admit, I don’t like the whole cancellation process, but the classes are great, the gym is always clean and all the equipment is fairly new and all operable. I love the women’s workout area

So I work here and about the only negative thought I came up with because I’ve been in the locker room, is the shower area in women’s area. It can afford better cleaning. With this being said, come on people, especially «women» why in the hell do you not throw your hair away and pick up after yourself?! Ok, hold up, guys too! Don’t know what their bathroom is like but I think this is the main thing that puts a HUGE damper visually on ANY gym, and it’s not completely something a cleaning service looks forward to doing. It’s your hair for Gods sake! That’s just nasty on your part! I suggested water proof type disposal containers in the individual showers so perhaps it will help but to be quite frank, I’ve seen this when I was a paying member at Life Time Fitness. It happens, calm down, report it vs. degrading a gym on Unilocal and allow the management team to make up for it! Yes teenagers can have attitudes and let’s face it they need jobs too. So if you have a complaint about a situation with staff or anything else, try to handle it the right way and get some closure on a situation vs. going on Unilocal immediately to vent and to put a company down for every little thing. I hear a lot about cancelling the membership. I think this is all on questions asked at the time of starting membership. However, I understand if the member services does not go over it, how this would be a legit frustration. Again, I recall Life Time still charging us and I was ticked and I believe I had to write a letter to cancel our membership. It may be a business tactic with gyms, I don’t know. Impact Fitness has had members complain of the same thing and both of those gyms are two local gyms in the area. I even work at one of those as well. I just feel that we write reviews for helpful reasons and our experience. Not everyone has the same horrible or semi bad experiences but I also think a business and people deserve a second chance so I try to be understanding and put myself in others shoes. The compliments I know for a fact is that the daycare is awesome, some of the staff are personal friends of mine, I know several up at the front desk and then of course management. I feel over all, the up keep is very clean but what ruins it, is lazy members leaving nasty paper towels, empty water bottles, etc and just not assisting in the small things to help keep their gym tidy! Would you like to pick up a ball of hair, wipe pee off lids or pick up someone’s nasty sweaty paper towel? Yes, it’s not your actual paying job but give cleaning staff some respect, they work hard and long just as you do. Oh, and flush the toilet completely! Know one wants to see that mess. Again if it’s a problem with actual toilet, report it! Know one can just figure out stuff to repair or w able to work on their attitude if they do not know about it. Take pride in your gym people. Common sense… why are you pouring protein shakes or anything else other than old water out from your water bottle containers?! If you want a nice gym, ask yourself if you contribute to any of it. If you don’t, it’s obviously nasty folks that live that way and don’t care. Unfortunately the cleaning staff has to work that much harder, when we can pitch in if it’s our mannerisms that need the tweaking to start with.

I’ve had both good & bad experience from this gym. However, it’s not anything that I can’t overlook & get over. Especially for the price of $ 10 per month. Corporate are savages, but the gym is alright. I hate their repetitive tracks that they be playing in there, & occasional DJ, which is just tacky. Have you guys ever heard of satellite or Pandora satellite radio? Other than that, they have everything that you need. If only they had more variety of attachments, dumbbell, & especially plates available, because I hate having to scavenge for them. I mean, what’s the point of having all of these plate racks, when all of them are freaking empty? I also can’t stand the interior design of this gym, but it’s whatever. Also, parking is ridiculous during peak hours, so be aware.

Not too bad it’s hell trying to cancel though like real hell having to pay and having to send a letter oh and if you want to have a decent work out be ready to go in at 3 am don’t count on being able to do and glute or leg workouts in the women’s workout side

PLEASE BE AWARE when trying to cancel your account !!! Very misleading !!! Very rude and unprofessional «front desk girls» I mean sorry some of them don’t even deserve a title «representative» or whatever they call themselves. Was trying to cancel the membership back in July 2015. They gave me an address and told me that was «the only way to cancel» that was a lie. My husband canceled his account right there and then bc he had orders to move and me as a spouse we move together. How can they cancel his but not able to cancel mine? I was being understanding and did what was told. Mailed the letter. 6 months letter I still get charged for unused services ! Flew back in town, asked the girl nicely if they would cancel mine as they did with the hubby (not even asking for a refund) One of the girls said «well you would have to pay for a certified mail to make sure it gets cancelled» really ??? After all this and you expect me to pay more??? Rude and unprofessional. And as of today, it’s still hasn’t been resolved …

Unless you plan on working out from 11PM — 4AM, forget it. This place is WAY too packed at other times. Especially in the free weight area. People don’t put their weights back either. And there aren’t that many weights on the benches. You have to go around and «borrow» weights from other benches/​people. Lame. And of course there’s NO staff going around putting weights back where they should be either. MORE lame.
The parking lot is always full. You’ll spend more time driving around — fighting for an open spot than you will working out. And once you find one, it will be far enough away that you won’t even need to get on the treadmill anymore.
You get what you pay for I suppose. $ 10/​mo IS cheap. But everybody and their cat realize that — and over-​populate this place. Can’t recommend for anyone who wants a consistent workout.

You can’t bring in a DJ and let him blast his music down everybody’s throats. So disruptive. I even called the front desk and she said that they would turn it down. Then for the next 2 hrs I’m there, he continues to blast, and I mean blast his jams like it’s a club.

At first, I was skeptical about this place. After going a few times with my sister, I can see why she likes it. It’s spacious, affordable and they have a great amount of equipment. Plenty of workout stations that includes a theater workout room in dim lighting. They also have an additional workout room for women. For $ 10 a month, I would continue going here for sure. They just need more locations.

Would not let me try the place out. They said you can pay 15 for the day or 10 for the month. The gym was practically empty, which doesn’t surprise me. The price just doesn’t make any sense, and now there is no way I would sign up here. Every gym gives you a trial to see how you like it. This is the first place I’ve ever been to that has this type of policy.
I assume from how bad the other reviews are they this to trick you into getting a membership, and then making it hell to get out of it.
This place is obviously a joke, do not go here is my recommendation.

This gym is awesome. the only thing is that they should have steam spa… otherwise in 20 dollars its not bad.,

The gym is nice sure, but it’s probably because it’s new.
I was lied to when I signed up that it would only cost $ 10 a month, but then once the time came they charged me $ 20 something for that month. I wanted to cancel my membership after only two weeks, so I didn’t even get to use the gym for a month and when I came there to cancel they told me this whole canceling process had to be done through the mail and gave me a number to call corporate for any questions. USELESS.
The person who signed me up assured me that I could cancel over the phone. Such bs. I was beyond pissed and because they said there was no way around it and «I took too long to cancel» and so then I wanted to change my card on file to a different one and they said sure, but then of course two days later they charged it on my OTHER card. I called to complain and they said «your card was already in the processed in the system and we cannot give a refund.»
The mailing process took 2 hours out of my day to get everything they needed and then took about two weeks to process. And basically if I waited a little longer to send it in, they would have charged me for another month. Ridiculous.
Honestly, I just felt like this whole thing was a waste of time and a scam. It’s a good gym if you never want to cancel (: lolol

Gave you guys 3 stars because I have to go in the mornings since at nights it’s pack. 3 stars are for being a nice gym and have a great girl in the morning name Jessica or Jovahana? She gives me that pump to work out in the mornings. This young lady is always smiling and so hyper energetic. Great customer service from her.

The gym is… A gym. Plenty of machines, great theater, and good women section. However, the women’s locker room and restrooms are filthy. Nobody cleans.
My real problem with the gym was canceling. They are scammers. So you have to go through all these loop holes in order to cancel. Call a Houston number, write a letter, certify the letter, and they’ll still keep charging you after that. Hmmmm… Why can’t I just cancel in the gym? No answers, they just give you a little piece of paper with a number to call, and an address to send a certified letter where you explain you want to cancel, why, and enclose your member ID. After you process this letter, they say they will charge one additional month on your card. They charged 2 ON MINE. I finally went up to the gym and told them they were still charging me. They said if I brought my receipt of that certified letter I sent, they would stop the fees. … So now they can, but before they couldn’t? Yeah, I think not. They are just scammers. Let’s see if it’s really fixed now.
Oh, and my monthly fee was actually 21 $… I didn’t get the offered the 10 deal. I was paying the 21 monthly, plus that one fee for «maintenance» they never explained to me but just appeared on my card mid June or July… Ugh. So frustrated.

This is a great gym to go to. It’s very spacious and there is a lot of equipment. Not only that but the equipment is very modern and actually «moves» with you during exercise. I believe these are called hoist machines, but they are great. There is also a 40 yard line and turf for other activities which I plan on using. The employees are nice and fun also. The only downfalls is that sometimes it can be flooded with people during peak times. And the free weights can get a little messy and unorganized. The weights for the bar (5,10,25,45) can be hard to find when this happens. So maybe they need to purchase more. Overall it’s a great place to work out in. Great atmosphere and really good monthly price ($ 10).

I have a collection charge for this gym of 80 $ after one worker told me I have to cancel by mail !! I’m beyond mad due to false information this gym gives you. I had problem with my membership so she «cancel» and open a new account with out closing my first after 1week she tells me you have 80 $ due for payment I said for what? She said for your membership with this # I said that account is close because one of your employees closed it and she said no you have to mail it out. I stood in front of her confused because I was never told and was told to late .
This people will lie to you just to get you to enroll to this gym there is NO Next day !
Or 3DAY CANCELLATION! IIt’s completely FALSE
Please be aware because on my case I have not been abel to solve it and have told them what happened but they say I still have to pay for it .
And if you guys take children to the KIDS CLUB be aware the staff yells at children and have older children doing there job on the front desk and at times on there phone and never help children around the play area when they are getting picked on or bully
Also children have to tell a staff to use the bathroom because they punch a code in and the staff ignores them I know because i have too children and they complain about a child being a bully and the restroom use and also staff texting while helping others and helping my own
Shame on these girls!!!

Look this is a ok gym. There is a nice selection/​amount of equipment, however it is tight and beginning to get dirty. The new is wearing off and the lack of house cleaning is starting to reflect the $ 10 dues.
Lots of screens and a cardio/​movie room which is nice.
Nice cross-​fit, free weight section. OF COURSE NO ONE RACKS WEIGHTS. Its a $ 10 a month gym.
The design is very appealing to the eye when you enter, but after a few visits you realize its a $ 10 a month gym.
Go on in, get some iron, rack ur weights, clean ur equipment (before n after) and go on to the house.
Did I mention, Its a $ 10 a month gym?
My wife and I joined together. We had a great experience with the sales staff and enrolling was a breeze. We negotiated our enrollment fee with a bit of friendly haggling and are happy with the deal.

I will not take up too much time here. They mislead me on the cancelation process. I told the rep that I was only in town for 3weeks of work related training. So I only needed a month membership. He said no problem you have to wait 3 days them you will be able to cancel. I come in on the fourth day ready to cancel. They hand me a sticky note with an address in Houston and inform me it is the only way to cancel.
Why wouldn’t you tell me that when I clearly stated my intentions and purpose. Just so it can take up more time and I pass another date were they can charge me $ 20 more dollars??? Just be honest I would cancel for an extra $ 20.
But to not have away to cancel at the gym is done on purpose to confuse clients and waste time. HORRIBLE AND UNETHICAL
Honestly that was just dishonest! I loved the equipment, but this was just wrong!

So my mom is a pretty avid gym rat. So my mom comes by to check out and consider this gym, they gave her the sales speech and tour, but didn’t offer their 5-​day trial period. My mom tells the salesperson, «Let me go home and think it over with my husband.» They said, «oh, no, you should sign up now because of our limited great time offer. .Plus, it’s okay, you’ve got 3-​business days to cancel». So my mom signs up, and there were enrollment fees plus activation, plus your annual rate: turned out to be $ 500+ for two people.
However, my mom felt that they did not clearly help her understand that to cancel, you would have to given a written notice & send it via certified mail. So, to be fair, it states that on the contract that you sign before you leave the building. Why does fitness connection make you jump through hoops to cancel? Ever heard of buyers’ remorse — there should be at least a 24 hour window that you can walk into the building and cancel right away.
So, mom walks back in the next day with dad and they both try out the gym, but do not like it. So, she tries to cancel; and was nonchalantly told that they can’t help her at the building, but can be done online. After a little more research, the only way to cancel is to give the written notice and send certified. Mom said, their faces were in scowls, and were very dismissive of her. They were not professional nor friendly about ordeal.
Next time, perhaps you can amp up your customer service ok.
You should also consider their other 1-​star reviews, there’s something that chimes true about their customer service and professionalism.

This new gym is great. It is huge and clean with all new equipment.
There is always a ton of workers here. I know a few are sales people it seems, a few are trainers, one or two cleaning crew, and some front desk/​daycare workers. They all seem pretty friendly.
The gym fees are $ 10 a month. What is not to like?
There is always good music playing and lots of shows on the many televisions all around. The locker rooms are clean and tidy.
Please note there is a once a year fee for $ 30 or so, but other than that…$ 10 a month and you are good.

Ten dollars a month they said… that’s all you gotta pay a month they said… False bro.
Fitness Connection is cheap doe. The monthly rate is ten dollars. but you also have a huge initiation fee and an annual fee you gotta pay. Plus cancellation requires a fee. Either way, the gym is solid. and if my LA fitness rate wasn’t insanely godly… i would be switching like a bunch of my former LA fitness buddies.
All the machines are top notch and nice. The layout of the gym is interesting. You got your cross fit area, personal training area, cardio movie theater, machine area, free weights area, and also a dedicated women’s area. The sauna is extremely hot… so hot that it melted my ear buds lol. The movie room is awesome… Time while doing cardio never went by so quickly.
I honestly enjoyed my week trial at Fitness Connection. Great gym.