Enterprise Rent-A-Car

The location of this office couldn’t be better! It makes it easy to do a weekend road trip rental. The individuals I encountered were friendly, but it was apparent that they were slammed. The rental price was fair and they delivered what I had requested. The rental process and the drop off process took longer than I expected due to the high traffic and lack of staff. All in all it was a good experience and I would rent from them again.
However I was slightly disappointed with the demeanor of one of the managers. When I picked up my rental there was a gentleman who was giving all kinds of grief to the employee that was assisting him. In all honestly the customer was being a complete jerk. When the individual asked to speak to the manager, the clerk that was assisting him expressed that he was the manager. Don’t get me wrong… I feel bad that people in the customer service industry would have to put up with rude pushy people like the one who was there, but the manager did not handle himself in the best way. The thing that disappointed me most about this manager’s behavior was that he seemed to take his frustration out on those around him. When he came back into the office after dealing with the annoying customer he was visibly frustrated. At that point one of his employees had a lady there and had a question about how to resolve an issue. Instead of moving past the annoyance of the guy before and helping resolve the issue the manager was snarky and short with his employee. I felt bad for the manager because he had to deal with the guy being a jerk, but I felt worse for the other employees and customers that would follow and have to deal with this manager in such a bad mood.

The salesman flat out refused to let me rent the car unless I purchased the additional «damage waiver» insurance. He was going to charge $ 25 per day but dropped it down to $ 15 when I objected. It was 5:45 pm so I had no time to go somewhere else. When I returned the car I talked to another salesman who told me that it’s their policy at that location. I have never in my life been forced to buy this before.
Also, they would not give me a ride to or from my mechanic a mile down the road. On the pick-​up day he guy said he was the only one in the office, but there were two people there when I got there. On the drop off, they told me they never do that on Saturday.

Customer service is top notch! All of the employees are courteous, professional, and efficient. You can sense comradery amongst them. I feel very comfortable with everyone; I’ve become a regular at this location due to work requiring me to travel. Every time I have made a reservation online, the car of my choice has been available. Mark the Manager initially won me over as a customer after experiencing a minor maintenance problem with my first rental. Before I could say anything he helped me out with the price of the rental. Ever since, I trust this location’s employees and the cars that I rent From them. Thanks!