Country Brook Animal Hospital

Very upset with them right now.
It’s a 30+ minute drive for me but ever since my dog was still a puppy, (6 years ago) I’ve been bringing him here and never until now have we had a bad experience.
Staff is always kind, wait time can sometimes be long but always get taken care of. Never had a negative experience until now.
Two weeks ago, I noticed a lump in my dogs left ear. Immediately took him and got him checked out and found out it was a blood clot and he would need to have surgery if antibiotics didn’t help. He was on antibiotics for a week but the lump didn’t go away.
Last week, took him in to get surgery for his ear. All went well and was told to come back in a week to get him re-​bandaged and so they can see how he is healing.
Up until then, everything was fine…
Took him in today and was absolutely not pleased of the way one of the technician/​nurse/​vet (who ever she was) treated him. She pretty much ripped off him bandage at his ear and made excuses that he wasn’t on the table so she was having a hard time doing it. I’m 8months pregnant and my dog is 85lbs. No way I can carry him and put him on the table but that’s pretty much what she wanted me to do. He was being cooperative and doesn’t bite, and was surprisingly calm even with the bandage being ripped off his ear. He didn’t try to run away or attack. All he did was patiently sit.
She kept making excuses that she couldn’t do it so ended up taking him to the back to get some help. She brought him back with the tape almost covering his eye and the left ear bandaged but not secured. She insisted that it would be okay and that he wouldn’t be able to rip it off. He kept shaking his head, annoyed and bothered… Not even 5 minutes into me driving, he almost rips it off so I turn back around and take him back to get them to redo it. She was upset that she had to redo it and didn’t understand what the problem was or why I couldn’t keep him the way it was.
She was upset and made excuses again that she can’t do it because he wasn’t on the table… This time, she nearly ripped off the plastic that was holding my dogs ear when she was taking the gauze and tape off. Too upset and annoyed to even bother asking her to redo it for the third time, I come home and even my dog is upset… He has absolutely no energy and doesn’t even get excited to go out for walks which is absolutely abnormal for him! He doesn’t even try to play with the other two dogs at home.
We are supposed to return next week to remove stitches or for another re-​bandage depending on how he is healing… Not too sure if I want to drive 30+ minutes anymore to get him looked at by her again. Will just have to hope for a different person to look at him…

I brought my dog here on 11÷6÷15 to see if Dr. Pipes could find out why he is not gaining any weight. I already had an x-​ray and copy of blood work from a previous vet and wanted to get a second opinion from Dr. Pipes since the other vet didn’t want to help my dog. I was told that the blood work was normal, which I already knew because the other vet had already did that. Dr. Pipes said they would have to do an exploratory surgery and take a look at the intestine but they weren’t sure if they would find anything or if my dog would even make it. I told him before I spend $ 1500 I want some type of guarantee. He said I could pay $ 300 down and if nothing was found it would only cost me $ 500. He said they were curious to know what was going on with my dog. I agreed to that price. I called Tuesday since I didn’t get a call from them and I was told by Dr. Pipes that they are waiting on the biopsy but I can go ahead and pick up my dog. I asked Dr. Pipes how much it was going to end up being and he told me he didn’t know, to just pay $ 300 when we pick him up. After I was told that I was worried because I should have been told a precise amount if it was going to be more than what we discussed. Me and my husband go to pick up our dog and we are told at the front desk its going to be $ 1700.00 we both were in shock. We were shocked because they still don’t know what is wrong with him and they didn’t tell us we would be paying over $ 1500.00. They did blood work, x-​rays, and heart worm test when we already had given them the recent test results for that. I would understand paying that much if they helped my dog but when we picked him up he was in the same condition as he was when I brought him, if not worse because he smelled and they didn’t bother to clean him up. I will never again take my dog here. Make sure if you go get a paper that has a quote of how much you will be paying.

I absolutely love this vet! I will not be taking my animals anywhere else. They went above and beyond for me in an emergency.
My dogs got into rat poison at my parents house so we rushed them up there. There were people waiting in the lobby and they immediately took my dogs back and started treating them right away. Dr. Pipes saw that I was a little distraught and calmed me down by telling me we had gotten them there just in time to have them treated and he thought they would be fine.
After we got the dogs home, one of their faces started to swell so I called after they had been closed for a hour and they told me to bring her back! They stayed there for us and Dr. Pipes reassured us that she would be fine.
You can tell that all the staff cares about their patients and even the owners of their patients. I was SHOCKED when I received my bill. I thought for sure it was going to be at least $ 1k, but it turned out to be less than $ 200 to have all 3 dogs treated and sent home with medicine. This is a man who cares more about the well being of the beloved pets than he does about the money, I would recommend anyone to take their pets here. The fact that it is ALWAYS busy has to say something about the integrity of this vet.

Dr. Pipes and his staff are some of the most caring people I’ve met in Aninal care. He treats every patient as if they were his own personal pet! I know this because I’ve seen it myself with both my personal Animsls as well as the rescue animals I care for. Our fosters have also told me the same thing. The wait can be long for things like vaccines, etc., but if you have an emergency, you’re seen immediately. And as for the bad review by some bimbo named Lenore who said «the vet cussed at her and told her to spank her animals,» all I have to say is she must be on some kind of drug because she’s delusional! No vet in this practice would be so unprofessional! I highly recommend Dr. Pipes and Country Brook!

I absolutely love this place bc the prices are reasonable. I’ve been taking my boo dog here for years. I have to admit it’s not the cleanest place but they are very nice people and you can’t beat their prices! Yes, there will be days that you will be there waiting all day! They don’t do appointments. Just either go as soon as they open or call ahead and see if there is a long wait.

This vet is first come first serve, that is why it is so cheap. I get there first thing in the morning and i have never waited too long. I have never paid for extras like at other veterinary offices and have never had my animals given wrong medical treatment. For the price, you cannot beat it.

I’d rather spend three times the money than to wait on a vet for 3 hours.

Have been bringing in our pets here for as long as I can remember.
Yeah there is a long wait, but either get there at a decent time (like the minute they open), put your name on the list and come back when called OR wait it out.
Office is very homely and hasn’t changed much over the years, but my animals and I don’t care much for the ambience, were there to get them well so no biggie there.
Dr.Pipes and the other vet on staff are VERY attentative with the animals. The office knows my dogs name as soon as we walk through the front door and his medical history. They always show genuine concern for the animals and charge REASONABLE prices.
They are open Saturdays, but fair warning, that’s probably one of their busiest days.

This vet does not care about your time and does not care if you sit and wait for hours on end… if you have a whole day to kill go to this vet

Dr. Pipes is awesome, but the clinic is old and there is usually a long wait. They do not take appointments. If you don’t mind the long wait, then it’s worth it. Dr. Pipes is very caring and does not charge outrageous fees or suggest unnecessary tests or medications. He’s always willing to offer any assistance and will call after hours if needed.
Best advice if you can, sign in and come back if you’re close enough. Otherwise, expect a wait from an hour to few hours depending on the emergencies. There doesn’t seem to be a great time or day. He’s always in demand. I give 4 stars because it’s not the newest or nicest smelling place, but they do offer pretty good service for decent prices.

I love the vet. Dr Pipes is the most amazing vet ever. My dog was bit by a spider on a Labor Day weekend, her face and belly started swelling up really bad; it was getting bigger by the minute; and out of desperation I called the vet knowing that probably nobody was going to pick up. But he did, Dr Pipes picked up the phone on a day off. How many vets or doctors do you know who does that? He recommended baby Benadryl for my baby to reduce the swelling, which helped. The next day, Dr Pipes personally called me and checked on my baby, which was super sweet, most doctors i know have their assistants calling and checking. Very careering very nice vet.

Really glad they where open early. Also as soon as we walked in and I told them what was going on with zoro (chihuahua) they listened and started working to find out what was the cause of the problem. Zoro is back to his old self playful and active.

We were new to the Garland area and went to Dr. Pipes based on the reviews. The wait is very stressful for my dogs and ultimately, it isn’t worth my time to wait for hours to be seen. I am not sure why they don’t take regular appointments, like every other vet I have ever been to.
Dr. Pipes is a hard worker. He works very long hours, but I feel like he doesn’t give the individual attention that other vets would give, due to his huge workload. He does take the time to call you himself to check up on your animals.
His prices are dirt cheap, but the stress of waiting in the lobby with my animals isn’t worth it.

I have been to this clinic twice. Dr Pipes is the vet we saw. He is a very direct, no nonsense, get to the problem, not run up your bill with unnecessary tests kind of vet. He will take the time to ask you questions and allow you time to ask him your questions.
The clinic is small, not fancy, but clean. The support staff is very friendly and patient with each person. Since this clinic doesn’t take appointments, bring a good book in the event you have to wait. Just know that your pet will receive good care.

Super long wait most of the time but Dr. Pipes does a great job and cares about the animals. That’s all I need to know!

Dr. Pipes saved our dog’s life! We adopted our dog Lucy from the Dallas shelter and brought her home Wednesday, and on Saturday morning she had loss of appetite, vomiting, diarrhea, fever, lethargy, and rapid breathing. We took her to another vet, who took blood for a distemper test and gave her fluids. The vet told us to take her home and let her rest, which we did.
Four hours later, our dog was comatose and incontinent. I called around to emergency clinics, but the prices were outrageous for IV fluids. My parent’s used to go to Dr. Pipes, so I called his office on the off chance he had emergency hours (the office had been closed for 2 hours by this point). Dr. Pipes answered himself, listened to her symptoms, and told us to bring Lucy up immediately. He examined her, and stated he would watch her overnight. He called us twice that night and at 6 the next morning. He gave her IV fluids, food and a bath while she was there.
Good news is, our baby does not have distemper! Dr. Pipes took the time to look at the variety of symptoms outside of relying on a distemper diagnosis. The entire stay was $ 250, but Lucy’s life is priceless. Dr. Pipes is reliable, helpful, and a miracle worker in emergency situations. I can’t recommend him enough!

This is a great Lil vet office tucked in the corner of a semi empty plaza off Lavon. The staff are extremely nice and helpful. They have a lot of patience. Everything you want in people taking care of your four legged babies. Their facility is clean and tidy. It didn’t even stink like some vet offices I have been to. So thumbs up for that. They also didn’t bat an eye as my Lil man howled and barked in the waiting room. Yes it seems as though some where through the years my dog has anxiety in public. Poor guy. The staff was very understanding. I thank them for that. Although it was quite embarrassing for me.
They will get all my business from now on. They are fast knowledgeable and not overly priced like some vet offices.
If you are in need of a good caring vet, pay them a visit. You won’t regret it.

I have been going to Dr. Pipes for over a year now. I was recommended by another person. He is as amazing as it gets. I have never encountered another vet like him, which is unfortunate. He is what I envision vets should strive to be, yet most fall short. Not only is he unbelievably knowledgeable, but he is compassionate and courteous. He truly loves his profession, and it shows. His office is always packed! His prices are also extremely reasonable – ¹⁄₃ to ½ of what you will pay at other clinics in the DFW area.
He cared for my elderly chihuahua for several months, who developed a congenital heart murmur. We knew that she would ultimately pass away because of her condition, but he was so good at constantly adjusting her meds and calling after hours to check on her. When it was time to euthanize her, he was so good with her and with us during such a heart-​breaking time. We now have another little chihuahua. I would not trust any other vet with his care. I cannot thank him and is staff enough for all they have done for us and what they do for the DFW community.

I’ve gone to Dr. Pipes for years now. He is fantastic. He follows up with you and just pleasant to deal with on the health of your pet.
The only complaint is the amount of people that go see him. His waiting room is always full and it’s first come first served. Go early and sign in. Call to see when times are slow.
Completely worth the wait.

Best Vet in Texas hands down. I’ve been going to Dr. Pipes for over 10 years now and without a doubt I’ll be going for the next 10 years as well.
This is a business that’s run like a well oiled machine.
There’s a sign in sheet and there’s a wait. Call and ask when their slow times are to avoid the lines. But go on a Saturday and there’s a really long wait. If I know there’s going to be a long wait I’ll leave the dogs in the car. Go in, sign in and find something else to do with the pets outside. Most the time I plan my visits to coincide with their slower times of day an get in and out quickly.
The front office people are busy, multitasking and taking care of dozens of people at once doesn’t lend itself to personalized service. But to their credit they pull it off most the time. Personally I’m rather impressed with the quality of service I receive. They always follow up very quickly with phone calls to make sure my pets are doing well or to update me when they’ve completed surgery.
Dr. Pipes is a very Git’R Done kinda of guy. In and out with a solution to fix what needs fixing, nothing else. I’ve had VETs talk to me about all kinds of stuff and wanted to charge me for things I’m sure Dr. Pipes wouldn’t. His methods are probably a bit different, but the results have never let me down.
He does answer his emergency line after hours and has always been there when I’ve needed him.
A++ and the next time I go in I’ll probably take them cookies. The whole office is great.