Went there for a 36×80 entry door and found plenty of choices. And I changed my mind three times over a 3 week period. I worked with Andy and he never lost his patience and hustled to find what I needed with a great attitude all three times I returned to find a different door. My lack of ability to get the right door until the third try was a terrible«time suck» for these guys but despite this, they were just as nice as they could be. Andy is the best and Tim was too. Highly recommend this place. I saved $ 800 on an entry door and next purchase will be a new bathroom vanity. Awesome place with a great staff.
Johnetta A.
Classificação do local: 1 Carrollton, TX
Went there to buy a 48×80 patio door. They sold me a used door at new door price with holes in door, wood rot, improper spacing and wrong threshold. When I called to address the issue the manager was rude and offered no assistance. I am highly disappointed.
Karen A.
Classificação do local: 1 Plano, TX
I purchased some floor tile at Builders Surplus. When I was putting them in the car, I noticed that some of the tiles were different and asked for a refund. They refused to give me a refund and gave me a store credit. When I went back to use the store credit, the refused to allow it and accused me of forging the signed receipt that I had from them. DONOTUSETHEM, DONOTBUYFROMTHEM. They are unscrupulous crooks. I was robbed!!!
Matt J.
Classificação do local: 1 Plano, TX
This is one of those moments when we all invariably say«I drove that far for this crap!?» I went looking for a set of French Doors for my dining room. Nothing from the outset worked at this place. I had already established a baseline price at the nearby Home Depot so I know what the ballpark price should be. Of course, this was the price for the set of doors that would almost exactly fit the opening I was trying to close off. Home Depot could special order them for about $ 319. I was only at Builders Surplus for about 5 minutes after they said they only had sets that were 12″ narrower than the opening I had, or they could«shave down» a set that was inferior in quality… and both sets were about $ 70 more expensive, unprimed for painting and of cheesy construction. The only thing that was impressive was a bathtub with a built in television, surround sound and all kinds of other bells and whistles. So, if you’re a pimp looking for a new tub, this is your place. Otherwise don’t make the drive. The stores motto is «Smashing High Prices.» My daughter revised it for them. «Smashing High Prices… and then putting them right back together again, but much more cheesily!»