Victorio Auto Body

Being somebody that is fairly new to Jersey I really rely on Unilocal when I am looking for new services. So when my car got scratched up I definitely was stressed because I could not take it to the place that I grew up near that I knew I could could trust, so I turned to Unilocal and luckily found this place. Tom was the gentlemen that worked with my car and from the moment I brought it in to hand him the estimate and have him look at the damage he was nothing but professional. The receptionist (I don’t remember her name sorry) is also extremely friendly and helpful and we got into a nice conversation while I was waiting to be helped. Tom had the repair done by the date that he said it would be done and followed up to make sure I was happy with the repairs-​which of course I was. They even got me in the week between Christmas and New Year’s as I would be out of state and would not need my car and he had it ready for me before I needed to return to work. This is one of those places I hope I don’t have to return to but if I do I will definitely be using them again. Ps. They also cleaned the inside and outside of my car and it looked like it was brand-​new again!

Jessica and Tom were incredible to work with. They went the extra mile in making sure I felt fully comfortable with my decision to have my Mercedes repaired there.
With my vehicle being side swiped by another vehicle I went through the at person fault’s insurance company. It was a nightmare to work with their claim representative. Luckily, Jessica knew right away that they were trying to give me the run around and took matters into her own hand, handling the process.
Once they claimed responsibility and agreed to pay for all damages, Tom quickly called me to explain the repair process, ordered parts, told me what to expect in terms of time and how the car will look brand new. Victorio Auto Body even went out of their way to deliver my Mercedes to my at home parking spot knowing I worked late hours in Manhattan. I’m thankful for the team there and look forward recommending all my friends to their shop!

Best customer service I’ve ever experienced at a body shop. One of the managers there named Tom, was beyond a delight to deal with throughout the whole process. He was fully welcoming and willing to answer every single question I had at all hours of the day. He was very upfront and honest right away with everything because he doesn’t want it to be like other places where after a couple days they tell you something new that they have to add to the cost even after they already started. If you live in the area and need work on your car, I strongly encourage you to go to this guy because he’ll make sure to deliver your car like brand new, at a decent price, while updating you and keeping you involved during the entire process.

My Mercedes got rear ended. The other guy had GEICO that wanted to take the car into their own shop. I found Victorio on MB website in the list of certified body shop. Very professional and clean auto body shop. The GEICO appraisal guy actually said that he has several more benzes being repairs at Victorio. They did a great job, arranged for rental agency to pick me up after I dropped the car of and kept me in the loop on all their communications with GEICO. Highly recommend. One note though I also had a tire replaced there and they don’t accept credit cards.

I have had the misfortune of having 3 not at fault accident in the past 5 months. Having only recently moved to NY I was completely at a loss for where to find a trust worthy repair shop. Luckily, I had the very good fortune of running across Victorio Auto Body. The communication was above and beyond, the attention to detail was amazing and the car turned out showroom perfect.
I cannot say enough good about Victorio Auto Body, thank you for your amazing service.