Gina’s Grooming

Must first say I did not take my dogs in to get groomed. I was attempting to get an appointment for at least one of my dogs, preferably all three of them. I called the number on the sign out front and the phone was answered simply with a «hello». I had no clue if I was calling the correct number or not. I asked if I had reached the groomers and got short unfriendly responses back. I asked if she had openings and she said yes, what kind of dog? I told her it’s a Pyrenees husky mix and she said «I should just tell you up front if she’s matted we will need to shave her.» She is an all white very fine haired dog who is currently blowing her coat. I brush her often but I can’t get all the fine hairs out that are currently all over my home. I have been routinely advised by vets and other groomers that she should NEVER be shaved and it will do more harm to her. I told her I didn’t want her shaved and got rude attitude in response. She said she could evaluate her but if matted she would be shaved. I told her no thank you and hung up. Her immediate response to shave dogs makes me nervous both in her care of my animals as well as her abilities to actually «groom» them. I will not be going there.

I had a hard time finding the new place since she is now doing it our her home. When I got there I told her that in a non sarcastic manner, her response to me was «well there are great big street signs & a field here & there & 2 donkeys in the yard if you would just follow directions I gave you, it’s simple» very rude & insulting manner. I was dumb founded that she would speak to a client that way for no reason. I left my dog still. Came later & politely explained to the girls I would leave them a tip since they were the ones that did my dog, however unfortunately this would be the last time I bring my dog to her place. I left very politely and that was it so I thought. I get a call a few hrs. Later from Gina telling me «well I’m glad I’m not coming back since I obviously have a difficult time following directions! Oh & that she’s been doing this for 32 yrs. so maybe she’s a little bit jaded when it comes to clients/​customers and she said that & she cared more about the animals rather than the client! Well maybe she should try to get them to pay her. I was so flabbergasted by the entire event & phone msg! Never again & all I can say is that word of mouth is powerful & I’m just sharing my personal experience. WOW!

Unlike Jennifer, I have never had any of those issues. Gina is a bit gruff, but it is her personality. She takes good care of my dogs and me. Ive also never had an issue with her talking about my 5 pd dog wearing a sweater when it’s cold out. One of my dogs has a bad back and is special needs, she made sure that she was comfortable and well taken care of. The only thing that I can complain about (and it has since been fixed) is how closely shaven my dog’s bits were.

I’ll never take my dog there again, owner was gruff (pardon the pun) seemed more concerned about getting full price for services when I said I didnt want certain things done (her exact words were ‘ok but its still going to cost the same’)in no way did I ask for a discount due to excluding the hair trimming part. This was just a bath, no grooming so I dont know how good she is at haircuts. She kept making sarcastic comments about the dog wearing a sweater-​it was about 25 degrees outside! Then a couple of days after the dog started developing a skin irritation on inside of her ears… developed to huge scabs and resulted in a trip to the vet and lab tests and medication. I would rather pay more and get quality services and safety for my dog.