Staples Office Superstore

I was sorely disappointed with my service at the Staples store in Gardner, MA. We arrived right around opening time on a Sunday to purchase pens, and a few other small items. We spent around $ 25.00, but had a coupon that we received in the mail for $ 10.00 off. When we headed to the cashier, 2 out of the 4 items that we purchased rang up wrong. It seems to me that if things are on sale or clearance, then they should be coded properly since a lot of people do not look at the price on the register. Had we not been diligent, we would have been overcharged! The second item that rang up wrong was a clearance item, and my boyfriend swiped his card before I could catch it. We were overcharged by $ 2.60. I asked for the funds back, but the cashier could not figure out how to do it since we had used a coupon. The manager was right behind him, but did not focus on our issue so we waited for quite some time. The cashier told us ‘this might take a while’ as if we would just leave after being overcharged. He played around with the system for a while, and finally refunded $ 3.xx to my boyfriends card. He then wanted to re-​charge us for the item. I asked if we could just take the existing refund and the item and go since a line was building and I was completely frustrated at this point. He said no, you can’t have the item then., and so I waited some more and he pushed more buttons until he got a receipt… handed it to us and said’oh I guess you aren’t going to be charged anymore’, gave us our item and we left. What a waste of at least a half an hour of my life, the cashier’s life and the lives of the people behind us. I think this store needs to get organized and focus more on customer service. I don’t think I’ll be back since there are plenty of other options out there for office supplies like pens and paper.