STS Tire & Auto Centers

I was visiting family out of town for the weekend and unfortunately my car wouldn’t start. I called Sts and spoke to a nice gentleman and explained that my car wouldn’t start at all and that I would like to get it towed there for repair. I was told I could send the car there and it could be repaired within the same day or by the next morning. The car was towed Saturday afternoon and it is now Monday morning and my car is still there and no work has been or will be done.
On Sunday I was told the car would be finished. Unfortunately the part needed to replace my starter could only be bought through a dealership which was closed at the time. I was then told I needed to speak to the manager (I believe his name was Mike) as they no longer are supposed to service cars since they are being bought out by Mavis tires. The manager never called back on Sunday or Monday. I called on Monday and was transferred to the manager who stated that no work could be done and that replacing a starter on my 2006 Honda was a major job and that his staff was not qualified to repair my vehicle (despite the fact that they gave me a quote and had already started the job). My car sat there for three days and I had to miss work on Monday and pay for two tow trucks due to their incompetence.
If I could give a negative number of stars I would. This place is dishonest and poorly managed. I will ensure I spread the word to friends and family within the hudson valley to steer clear from this place.

Ordered tires a week in advance and scheduled and appointment a week ahead of time but when I went to drop my vehicle off, the did not have either the tires or appointment on record. Kept getting phones about services that I never asked for while I was waiting for my new appointment. Then when I got there they immediately tried to sell me services and parts that I did not need. I got feed up with with their customer service and went ¾ of a mile up the road to Gary’s Truck and Auto Repair and saved over $ 100.

Two hour repair job has taken two days. Repeated excuses about the other guy not ordering the part, people calling in sick and them being booked solid. Manager told me that it was a hard repair job and it was taking his guy too long to get the part out of the car. Three times I was told I would receive a call with an update and every time I had to call back and hear another round of excuses about why the repair still wasn’t done. I rely on my car for work and can’t have it laid up for days on end for what I was told would be a simple 2 hour job.
Returned to the shop to pick up car, which wasn’t done at the 8pm closing as I was told it would be. I was left a voice mail saying the part was installed and the only thing left to do was tighten the bolts. The part was hanging out of the car, clearly not installed. At 10:15 when the supposed two hour repair job was finally done the quoted estimate nearly doubled. Of course the excuse was that the other guy misquoted me and he didn’t include a repair done the day before.
My entire experience with this repair shop has been full of lies, excuses and whining about how hard the repair was to do. I would not recommend them to anyone.

I appreciated the detailed explanation that Bernie offered, and as a small business owner, I understand how sometimes bad things happen beyond our control. I revised the rating to five stars mostly because Bernie, the manager, handled the situation perfectly… just after the fact. A detailed apology, explanation and assistance in finding another shop to do the work is what should have happened, not the blank stare, shoulder shrug, minimum info and and tiny «sorry» she got from the man at the desk. The staff at point of service still need better training and I am fairly confident they will get it. My wife is an understanding person and would have accepted the same explanation at the shop if it had been offered– even w/​o the offer of a free oil change, which on her car costs $ 79-+tax no small thing. Thanks Bernie. all’s well that ends well.

The most honest and competent car repair shop I’ve found. The new manager Bernie is the best! I’ve already referred him to friends and family and will continue to do so. If you need work done, oil changes or whatever go to STS in Gardiner and talk to Bernie.