Torrance Bakery

i will never come back to this bakery again. they messed up my little niece 1^st birthday cake and never said sorry, forgot to put her toys on her cake and when i called they told me to go to the other location because my toys were there. i didn’t take them to that location so why do i have to leave my little niece party and drive an hour away for something they did… then she told me with attitude well that’s where they are and we don’t deliver. and once again she never said sorry! i will never buy a cake from then rude ass people and i want my money back with an apology!!!

***This is for the TORRANCE location ***
I have been coming to this place since I was little & It has since stayed the same as far as taste not much for quality. I have had cake that I have ordered dry or it had either been there for days and they just put fresh topping over the cake. Biggest disappointment is the manager! She is super rude and acts like she doesn’t care about customer complaints. I will honestly say this place is good if your looking for a decorated cake for an occasion however your better off getting a cake at Costco for way cheaper and they taste fresher. The prices have unbelievably went up. For a small cake is almost $ 25 — with no décor and then they start tacking on dollars and it cost them literally nothing to do.

Picked up my cake today and I guess I have to become a chef and finish the work… paid almost $ 50 to have them tell me oh you can add the ones we didn’t at home. I’ve been buying cakes here for years and only 1 other time did I have an issue and it was resolved on the spot. This is not ok. Maybe I should have gone else where for my cake. so disappointed

Definitely will order from here again! We got a 2 tiered cake for my nieces 1^st communion and it was gorgeous and delicious! Delivered on time and no problems at all.

I love this bakery they’re so helpful and super polite. I have been coming here for years and I always have an awesome experience when I come here, and their cakes are soooo good.

ZERO stars… So disappointed :(stopped by to pick up order of cupcakes for my son’s soccer banquet and they did NOT have them (driver accidently took them)
Ughhhhh. Will Not be coming back :/

Not being a fan of the cronuts at their other location I did want to give Torrance bakery another try and purchased a blueberry buttermilk donut here as it looked so good.
Tasted quite different from other buttermilk donuts I have had, more like a stale cake donut, not even the glaze helped.
I loved that it had real, whole blueberries in it and the prices are fair as well.
I did enjoy the service and there is plenty of easy parking on the side.
Two mediocre experiences at Torrance bakery, ok, but not worth rushing back to.

I stopped by to pick up some cupcakes for my husband’s birthday and when I arrived then girl was explaining to a customer that her cake was running late from the other location. She apologized profusely and offered the lady and her family all pastries and drinks while they waited. Awesome to see a business still making the customer priority one and realizing a consumer has a choice of where to shop. Awesome job Torrance Bakery!

Sadly the customer service was disappointing to say the least. I didn’t get the name of whoever took my order the first day I walked in but she didn’t smile seemed bothered by aco worker who was looking over her shoulder making her a little bit irritated. I could feel the tension. Placed my order anyway and was happy with it! The cake was going to be beautiful! I called the following day and spoke to a woman named Sylvia who unfortunately had an even worse attitude than the woman who helped me the previous day. And instead of making a custom on the cake like a planned I ended up cancelling the whole order because there’s no way I’m going to pay that amount of money for a cake and have someone treat me as if I was a snooty or outrageously rude customer. Disappointed

I always get the chocolate chews and love them. This time I got a few maple pecan chews and absolutely love them! When I’m in Gardena again I’ll be sure to pick up some more of them! YUM!

The best maple, pecan cookies in the world!
Too bad it costs a lot of pretty pennies just for one.
Wednesday’s special is buy one get one, but it excludes the maples. Chocolate is divine too.
Cake and other pastries are mediocre.

Seriously done with this bakery. It’s bad enough they have gotten extremely over priced! They have yet AGAIN made my cake WRONG!

I cannot rave enough about this bakery! One day before my son’s birthday I showed up asking for a very custom cake. They agreed to do it and my expectations were not very high but I was just glad they could have a cake ready.
When I picked it up… I was in shock – it was a work of art!!! I have never seen anything more amazing! They did the most fantastic job on a cake just off of a simple drawing from me. Unbelievably wonderful. The cake was also delicious. I will never go to any other bakery other than this one! Thanks again to all of you there that helped me out. It was the ‘Butters’ cake. You remember what I mean by that.. My son was thrilled with it and his friends took pics and posted so many pics of it online that I thought pics of that birthday cake would break the Internet! Hehehe! Thx again!!!

I ordered WHITE cupcakes for my daughters engagement party over the phone a whole week ahead. I get there and no one can seem to find my order. Then after 40 minutes of watching them mill around trying to find them, the «manager» or who ever she was came to the counter and says theres been a mistake because no one can find them. I said apparently so! She then asks me AGAIN what they were and if they were paid for. I told her again white cupcakes and she says we dont do white!, we do yellow. HAD I KNOWN THIS I WOULDVE GONE SOMEWHERE ELSE! Showed her the pmt on my phone. She said theyll be done in 10 min.
Well, thats just fabulous! Im getting old cupcakes thatve been sitting for god knows how long back there probably. theres a reason people make CUSTOM ORDERS!..
I will never go back! And i will tell everyone i know to avoid this unorganized to say the least «bakery». run by MORONS!

I needed a cake for my son’s baptism and purchased one here. To my dismay, the cake decorations were not followed. The cake was not difficult to make, but they surely could care less. Was looking forward to make this my go-​to-​cake-​place, now I know to stay away from here. Customer service over the phone is just as bad. I called multiple times without an answer. When I came to the store, there was some black lady working who was not too friendly either. Oh well!
The cake was not moist. When we sliced into the cake, it literally crumbled making it hard to serve as one piece. Unacceptable! Stawberries were not fresh as described. Soo many flaws in one cake. Will not recommend. Refuse to purchase again.
YUCK! NOOOOO WAY.

Hit this one when on the go… otherwise I go to the Big One in Old Town. Unfortunately… I was highly disappointed in my Maple Cakes yesterday as they seemed like carryovers from days past and not fresh. I will have to make it a point to go to Big One that always bakes em fresh.

I love TORRANCE BAKERY. .the one in torrance that is… this location though was very hot inside, did not have the friendly atmosphere like the in torrance & to top it off it had a FLY in the cookie case… so unsanitary. … will NOT be going back to that location. … Torrance Bakery.. Make sure if you have multiple locations they have the same atmosphere & cleanliness on a consistent level because the gardena & torrance locations are like Night & Day

UPDATE:
Shortly after writing my last review, I received a message from «Courtney» the manager, she offered me free cookies! so after a year, I decided to finally try out the Chocolate chews again. This location sold out of them so «Mark» who was the guy assisting me, was super friendly and accommodating! he called the other location for me and asked them to put some aside for me. (chocolate chews)
I picked them up and they tasted so much better than my first experience! I know I should be reviewing the other location but, I decided to update my review because I really appreciated the way the manager «Courtney» handled my prior situation… instead of being offensive (like some managers or owners do) she wanted to improve my future experience and took my feedback into consideration! (Many business owners are not like that on Unilocal!)
So thanks for a pleasant second experience!

Torrance Bakery is well known for their great pastries and the other location in downtown Torrance serves sandwiches as well but haven’t been to this spot.
Planned to bring cornbread to work and first stopped at Marie C. to see what they charge for a full size pan but it wasn’t in my budget. Then stopped here but sadly their display case didn’t include cornbread but they had some nice pastries but passed on getting anything. Stars are for the friendly and helpful staff and past purchases for work.

The chocolate chew cookies are delicious. They are sold by the pound rather than per cookie, which is kind of cool because cookies aren’t always uniform in size. The chocolate chews are like brownie cookies, chewy in the middle and crunchy on the outside. Not your typical cookie and the name says it all, they are very chewy.
Unfortunately, the wannabe cronuts (croissant donuts) here are not good. We bought a couple and they just weren’t worth eating. They didn’t have the light flakiness found at other bakeries/​donut shops. Maybe they were just old (we were there on a weekend afternoon), but they were pretty expensive for such poor quality.
It’s a small shop, but they have a lot of beautiful pastry and dessert items. Stick with the cookies, and I think you’ll be happy!