Ross Dress for Less

Alexis front desk manager was so rude and unhappy. I left all my stuff without buying anything because of her horrible service. If she did not wanted to come to work, she should’ve stayed at home. It’s obvious that customers will ask questions. They need a change of management.

Either it’s the days I try to go to check this place out or this place just doesn’t have too much stock available. Very minimal baby boy stuff. =| Not as much home stuff as other Ross stores.

I realize it’s Ross and should not really expect much in the way of customer service. But this is the worst Ross ever. I brought a return in they told me to wait in the completely empty Customer Service line while three employees were behind the counter acting like they were busy but doing nothing. I waited 5 minutes and stormed out. I will never go to this Ross again.

This location is close enough to get to when I need simple items or small trinket gifts. I like their selection of kitchenware and home décor…blankets, pillows, etc. I can’t speak much on clothes. Racks aren’t that well stocked and I don’t ever touch the shoes at places like this. But it looks like the typical items at every other Ross. Customer service isn’t the best, but that’s typical as well.

I Like this location out of the few I’ve been to, it’s always clean and everything is Easy to find, and the customer service is really good. Keep up the good work!!!

I give most Rosses three stars because they are what they are… most are not the cleanest, you won’t get the best customer service (if any), and you have to search for treasures.
This store was going to get two stars because I realize this is the Ross where I find the least of amount goodies. BUT it is also one of the neatest AND has staff that actually smile and greet you. It’s all about balance for me…

Its about time they threw a Ross in Gardena! And its not that bad either. The selection here is equivalent to any other ross, but its really clean and parking is plentiful.
They always have a great variety on bedding and sheets. I like coming here for home décor too. Prices you can’t beat. Way cheaper than pier 1 and home goods but the quality is just as good as homegoods. Some items may be damaged from store wear and tear so definitely examine your items before purchasing!
This Ross is never crowded either! Weekends tend to have a bit more traffic but still not as bad as the other locations. Cashiers tend to move very quickly too, they’re not the nicest though lol. You can tell that customers really get under their skin. So try and be as pleasant as you can! Don’t give hard time, unless deserving: p haha

Love the location and thats about it. The store isn’t well stocked. It’s empty. Not much of a selection. Im used to geting lost in a ross searching racks and racks of clothes. Nope not this place. And the parking lot isn’t very well lit. Kinda scary!

Pros:
–new store: so it’s hardly ever packed.
–somewhat organized but their selection is very limited.
Cons:
Employees/​security follow you around the store to make sure you’re not shop lifting. As another reviewer wrote, they will make you feel like a shop lifter. I began noticing this when the same security guard would immediately run off (like a cock roach) whenever I turned around and saw him right behind me. I am not a shop lifter nor do I look like one. I’ve been to multiple Ross stores within the Los Angeles area and this is the only one I’ve had this experience.
Bottom line:
The store has potential but it should be under new management and have their employees and security trained better. I won’t keep shopping here if they cannot do better with their employees and security team, which is a shame because I do like the location. There are other Ross stores out there that are way more worth driving to than this one.

The customer service at this Ross is terrible. If time is not an issue, just keep driving to the Ross on Vermont & Sepulveda. They notice the line and adjusts to their customers.
This Ross is empty for a reason.
If I could give it 0 stars, I would.

Nice selections of handbags but, not organized!

This ross simply sucks in every aspect
1. Most important NO customer service
2. No shoes nothing good
3.dirty store
The employees at the register are very rude they give you horrible attitude and its very ghetto the workers walk around the store talking about there personal problems such as who they met over tge weekend and more … avoid this store

I love this Ross! I work close by and being the shopaholic that I am, I am here often, It is very organized, I’ve found very good range of stuff. Specially their home décor! I like this Ross because their customer service is always on point, The employees always greet you and acknowledge you which is very important. The male manager here seems to be involved always walking around making sure everything is organized, Also I’ve been present when there’s a bit of line he actually takes the initiative to help you and takes charge of a cashier to make the line go quicker. I like that type of leadership someone who always puts the customer first. I’ve been to other Ross stores that are overwhelming to shop in because they’re so unorganized everything is on the floor, Lines literally packed, And the workers ignoring everyone. This is not that Ross I actually enjoy it here and take my time shopping it’s relaxing for me haha I love to shop here! I hope the Ross in Gardena always stays this way!

It was okay. Tons of items to choose from. The only thing that turned me off was the lady in the fitting room. She was so up herself and snotty. It felt like I wasn’t being treated like a customer, but a shop-​lifter! I don’t even look like that kind of person who would steal. She didn’t assist me at all and kind of very demanding, I left some hangers in the fitting room and I felt like she scolded me for doing so.

No collegiate gear yet :(
They have TONS of cute coats, jackets, and sweaters! Time to stock up!
They just got a huge shipment of hello kitty merchandise!

this is the only ross in the South Bay that’s never crowded! the only reason is because not a lot of people know since it is a brand new location. parking is never a problem because there is a HUGE space.
the items are not scattered all around because everything is somewhat neatly organized. i hope it stays this way!
this location can be found right off the 110 freeway and it’s right by the hustler casino.

On a Sunday this store was not crowded, it was clean, the staff was friendly, found what I was looking for in no time, I score big time Perry Ellis for mens 360 listed $ 55.00 got for $ 29.00 in and out with then 15mins.

I’m not a regular Ross shopper but I went into one recently and found that they have good deals on housewares! I was shopping for curtain rods and curtains and bought some at the Pasadena store. I needed some additional curtains bc I did not get the right width for my windows. So off I go during lunch as I work in the area, and came to this location. I was pleasantly surprised. Usually stores and restaurants in this area are GHETTTTTTTTOOOOOOOO… but this is a newer Ross and it is nice and clean, and well-​stocked. Not to mention their housewares area is amazing (for a Ross, LOL!) Tons of curtains, curtain rods, towels, area rugs, and other stuff for your home and it is nice and cheap! The store was not messy and disheveled, I could actually shop the goods. Maybe it gets busy and messed up on the weekends, but on a Tuesday at 1230pm there were maybe 10 people in the entire store. There was a crackhead looking woman trying to return something as I checked out, but that’s Gardena for you…

Just opened. Clean without the mess. Good and prompt service! not many discounts
still with the crying children
small selection
went back after it opened
still a small selection
still screaming children

Just opened. Clean without the mess. Good and prompt service!