Five Star Upholstery & Autoglass

A decade ago, this place was owned by others and provided quality work at reasonable prices. My, how things have changed.
When I first bought my Z3, I came here to inquire about several upholstery options. The new owner went over what she can have done. Specifically, I was looking to touch up some imperfections along the inside of the car, as well as get some custom work done on the soft top. The work on the soft top was actually reasonable ($ 200), and it came out perfect. Also, there was some faulty wiring with the stereo, but they fixed it for $ 30, and there was no issue thereafter. Their window tint came out pretty good as well, and I paid around $ 250.
That was the good, now for the bad.
Another item I inquired about was a center console. I’ve seen it in other Z3s, but mine did not come with it. The owner claimed that she can order it and have it installed for $ 500. When I did my own research, I found that it sold for $ 60 and it clicked on. I asked about replacing the seat belt holders along the outer edges of the two seats, and they claimed it was going to be about $ 400 to do that. Again, unreasonable. Later on, I brought my asian import to ask about fixing some upholstery. They wanted to charge me $ 500 for something that (again) simply clicked back on and was largely unnoticeable. That was bad, the worse part was the owner trying to hen peck me. Really, lady? Are we married? You don’t hen peck your customers about giving you business.
The work I did have done here was pretty good, but the up charging and shenanigans they tried pulling afterward now has me going elsewhere for upholstery and window tint.

Went here to get my headliner changed on my 2002 Honda Accord. Went around to a few places but this place offered the best price! I also had some damage to the driver side seat which they fixed for free. (cushion was a little messed up). Overall great service and the headliner looks like new. thumbs up.

A friend suggested getting my car windows tinted here, and the price was good ($ 120 cash). Unfortunately the price was the only good thing that came from this experience, and with that said, I’d rather have paid more and gone elsewhere for quality work.
Upon returning to pick up my car — which I was never notified as promised when it was done — I had to call and check back after hours had passed and still no news of completion. There were bubbles on my rear passenger windows. I was told they would disappear, give it a week. The owner, Alice, claimed they have been in business 26 years and know what they are doing. hmm.
I gave it a week as asked. Turns out the bubbles shrank but still never went away. In the meanwhile, other issues surfaced. Immediately upon returning home with the car, I got out and noticed black, sticky smudges on my beige leather seat. NOT fun to clean. The biggest issue, however, was realizing the weather stripping on all four windows was tucked under on the inside of the car window. This caused the tinting to become scratched when I rolled down the windows for the first (and subsequent times).
I am a working mother with a busy schedule, so going back to have the tints redone was a huge inconvenience. A week later, I did go back in. Alice was giving me a bit of attitude and thought the scratches were insignificant. I explained that the weather stripping needed to be fixed on all 4 windows and she seemed to have a hard time understanding me. I also explained that THEIR failure to reassemble my windows correctly has now caused the scratching issue. She tried to tell me I rolled them down too soon after the tinting was done. I did wait the 3 days as instructed, so I was quite offended to have her blame me for what was their mistake/​incompetency. She reluctantly took the car back to redo the tinting. A man named Sam, I believe, was the one to do the actual work.
I went back to pick up the car, again, a bundle of nerves as to what I would find. No more bubbles on the back window, and overall it was better than round one. There were a few little boo-​boos that I chose to overlook because they were quite minor and I wanted to leave this place and never come back again! As I recalled from the first time, the windows were wiped down with some horrible smelling solution that made it reek in my car. Bleh. That was a long drive home.

I would give it a 0 if I can. First off, they lied to me about the window molding. I own a 2009 Hyundai sonata and that korean lady who looks like the owner specifically told me I need a new molding for 35 bucks. After the service was done, I was a bit doubtful about paying the extra 35 bucks for the windshield molding. So I called other window shops and they said we can use the stock moldings. So while they were replacing it, they ripped the molding and told me I needed to buy a new one. I would never recommend this place to anyone. I had to wait 2 and a half hours just for them to replace it. Such a bad experience. Do NOT go. The owner there will rip you off.

I had my windows tinted at Five Star. The one star rating is not for the work done but for the way the owner runs the business. The owner commonly misleads the customer regarding the details of the job and takes the money upfront to get the job started. Once your money is taken and the job started you’re stuck.
If I could rate that, it would clearly be a minus 10.
I took the car in around 10:30AM the first day ! I had the rear and side windows tinted and was told by the owner the job would only take 2 to 3 hours. The owner took the payment before starting the job and 8 hours later, 7PM the car was No where near done with the owner continually telling me the car would be done in a few hours.
There is no waiting area, no where to sit. If that’s O.K. with you, or you don’t mind, then that’s fine. But 8 hours later with the inside of your car dismantled and your money taken, there’s no turning back.
The windows were not tinted in 2 –3 hours as promised and I ended up driving my car home dismantled that night to bring it back at the start of business the next morning.
The job was not completed until after 3PM that following day.
It was done very nicely. No complaints about the work.
But Not in 2 – 3 hours, but 2 full working days !
AND, there was No compensation or refund offered of any kind !
In fact the owner said she told me «about» 2 or 3 hours” not 2 –3 hours, and said I owed her for 2 days of hourly wages at $ 60 an hour to pay her worker.
Very very bad business and poor customer service !
The work was understandably slow considering that particular job, but the windows look great. Would readily and easily recommend the work of the employee.
But extremely Horrible customer service. Alice the owner is totally untrustworthy.

this review is not on the companys work because we were never able to get our couches upholstered. the problem i had with this company is that he stood me up. i called yesterday made an appt. for an estimate and he never showed up. then when i called rene and asked him why he didnt show up his excuse was «i forgot» who forgets to make money??? dont go to this company rene forgets everything. he might just forget about your furniture. then what? very unprofessional!

I like the job guys were quike and pick I don’t see anything wrong with it I pay $ 120 plate cash I like what I got for the price. But my dog per in my car do I told them clean it they told me $ 45 they just took the cover an wash it in the laundry store I could so do that to. My seat foam still smell pee need foam cleaning now. Other than that window job is good… I’m coming back for hid light $ 100 plate I like that…

Just to even things up, I’m going to give FIVE STAR Upholstery a 5 star rating. I don’t think Mr. Z’s 2 star assessment (with the potential downgrade to 1 star) is an accurate reflection of the business. The thing is, when I’m satisfied with a job, I usually don’t feel compelled to sing it’s praises… the business did what the business was supposed to do. But when I see someone who wants the job FOR CHEAP and then moans about a tiny scratch, I say, «Go to a dealer and pay full price! Maybe then you’ll be served crumpets and tea.» YOU GET WHAT YOU PAY FOR and in this case, you get MORE than what you pay for. What I can tell you is this: the guys joke and chat and probably have the radio on. And, I’m guessing they take lunch and smoke breaks too. But I could care less how they do it as long as it’s done right (Z-​man, don’t trip over them chatting… go grab a burger). In our case, we had all the seats re-​upholstered in our motor home, replaced the inside carpeting, and also got both windshields replaced. I stopped by during the job, complimented them on their work, asked very nicely if they could put some add’l padding in certain areas, and then THANKED them for a job well done! What do you know? Gratitude and graciousness goes a long way! They even did my cupholders to match. It’s called respect and communication. Tell them what you’d like and they will happily do it for you. They did our job super fast and super clean. I would definitely go back. It’s not a fancy joint but if you want a really good job at a really good price, check it out. No need for anyone to get their panties in a wad.

This is a car glass, stereo, and upholstery place.
I came here to get my car tinted.
They only have one type of tint film (Johnson window film) in 5%, 15%, 20%, 35%, and 50%. so if you are looking for some fancy formula 1 ceramic tint, this is probably not your place.
They did the job for cheap, and it took about an hour.
I noticed a problem with the back window tint and they agreed to redo it.
They seemed unfocused and distracted while they did the tint job, chatting and joking with nearby guys who were working on car upholstery.
All in all, the job was finished, I paid and left.
On my drive back, I saw a scratch in my tint on the drivers side. ugh.
But other than that, no other problems.