Dependable Auto Shippers

Gave car to them on ¹⁰⁄₄. Paid $ 1700 to have it delivered on ¹⁰⁄₂₁. On ¹⁰⁄₂₁ they said it was still in NY and had not even been assigned to a truck yet, new date ¹⁰⁄₂₉. Today is ¹⁰⁄₂₉ and the car still is not even in town yet. Customer service could care less about you or your issue. Am afraid to see the damages. The only thing dependable is that they will lie to you and treat you like dirt.

Very disappointing customer service — 11 weeks without response to claim
I don’t enjoy writing negative reviews (especially because I was recommended to DEA from a family friend), but am very disappointed with the effort put forth by DEA to resolve my claim over the past 3 months. I shipped a car from Dallas to NC and it arrived with the passenger side mirror torn off. I understand accidents happen — what’s more important is how the company responds to deal with it. I followed the correct protocols and my claim for $ 325 to repair the mirror was approved, but it has been over 11 weeks since then and they have not processed the claim check.
I’ve engaged with them in 15 – 20 separate phone calls, emails, etc over the past 3 months (well beyond their «30 business day» window) and have gotten the same answer– some variation of «There’s nothing I can do» with no attempt at a timeline or next steps from the following individuals:
Mackayla Hashman
Illa Bryant
After so little transparency, so few answers despite so much work, I couldn’t help but feel that I was getting the «run-​around» of passing the buck with no answers. It’s been a very frustrating experience waiting for DEA to help fix something they broke while driving around in a duct-​taped up mirror.
I have initiated a claim with a colleague at the Better Business Bureau of Dallas to investigate this and wanted to help others a similarly bad experience. There are many other options out there and, in retrospect, I wish I had read online reviews like the one I’m writing because I would have noticed the red flags and alarm signs.
I wish y’all the best of luck in shipping your cars and strongly urge you to be cautious about this company and their unwillingness and delay in providing basic customer service.

Not going after the Carson guys, but DAS as a national shipper. Had a move (2 cars) from Basking Ridge, NJ to Santa Barbara, CA and it went great. That was back in early 2012. Recently moved from Doylestown, PA to San Diego and they picked my cars (2) up on July 26^th from my home. They sat in NJ for a week then did the craziest route ever. Customer service was absolutely terrible, they kept telling me they were on schedule for the August 15^th date. On August 20^th, I asked where my cars were and they said they were on a broken truck in Alabama… Yes, Alabama. Well, I received my cars yesterday (August 25^th) and they were in terrible condition. I know that people had posted about stolen and damaged cars and I can’t say I had that going on. Just bird sh^t and an inch layer of dust on my cars. I couldn’t believe they didn’t even attempt to wipe the cars off after having them for a whole month. I have a call in to customer service for some kind of refund given renting two cars for an entire month. Not sure what will happen but 10 days past their already padded «estimated date» should entitle me to some financial relief. Next time, I’ll be shipping with someone else. You should do the same.

We had just bought our vehicle new a few months prior to the move. We moved from the east coast to the west coast. The car was picked up as stated. Arrived earlier than the estimated delivery date. Service was good, but was a bit disappointed that my car left with no scratches and arrived upon delivery with scratches.

I had the worse experience with this company. I recently moved from Seattle to Miami and the car arrived with a major failure in the computer and they were delayed by 5 days from the original expected date.
The claim process is terrible and suddenly everyone that was there for the payment and pick up the car disappeared because they do not want to pay.
Customer service awful as well.
I being moved by your company, first check if you can do it yourself because their prices are almost 2.5 times the price of similar vendors and you can save money (to you or your company), problems, and time.

Worst company ever. We were supposed to have our cars shipped from California to Connecticut two weeks ago and our cars still haven’t left the Torrance, CA terminal. Meanwhile we are paying big bucks to rent a car until ours are brought to us. I never write Unilocal reviews, and regret not heeding the advice of others. After I write this review, I am reporting «Dependable» Auto Shippers to the state attorney general and the Better Business Bureau. This company and the lack of integrity with which they handle themselves is deplorable. I’d rate this joke of a business zero stars if I could.

Very disappointed in my experience. I used these guys moving out West as they were recommended by AAA and everything went fine. However this time, on my move from West to East Coast, I felt that the level of service was very poor. A few tips to DAS:
1. Don’t quote one price from AAA then tell the customer it’s going to be a higher price later on.
2. Don’t tell the customer it will take 2 weeks total transit and then leave the car at the origin point for over a week and a half sitting around doing nothing.
3. Don’t tell the customer that the car will be arriving on a certain day and then when you check in, you are told it’s going to be a few days later.
4. Don’t tell your customer that your car has arrived, then when you check in with the final destination point you’re told to wait for a call that never comes from DAS rep thereby causing additional delays and confusion.
5. Don’t have customer’s car parked up front completely FILTHY, forcing customer to insist that car be washed and further wasting customer’s time.
I guess I should be happy that my car arrived in one piece, but it was a very stressful and unpleasant ordeal dealing with these guys. Not sure why AAA recommends them. Very little communication from them at all. The price was ok, but I was told I’d get VIP treatment and it was nothing of the sort. Once they have your money which you pay up front, you are essentially at their mercy and you can’t do anything but pray that your vehicle arrives at some point at their discretion, ie, whenever they feel like loading it onto a truck. I don’t think I’d use them again.

I sold one vehicle I had stored in Norcal, I contacted DAS to be take the vehicle in question to Louisiana by DAS ONE MONTH AGO, and still not at destination.
I paid in advance, as per their specifications, I gave them all the information where to drop off the car, first they were saying that my check didn’t clear, when I saw on my bank that the check was cleared on the same day it was received, then there was a delay, they didn’t have any update and now it is just I don’t know.
Emails were sent, I spoke on the phone SEVERAL TIMES with a woman named Ladonna, until she didn’t have anymore updates for me. Finally got a hold of a woman in Gretna, LA who proceeds to inform me that my vehicle is just sitting on her yard. DAS didn’t give her any information on where to take it to, so, as far as she is concerned, it will stay there.
Today I stayed on hold with them for over 1:00 hr.
All I am waiting to hear now is that the vehicle is badly damaged.
They are careless, inconsiderate, have bad attitude and lie to you non-​stop to save face. I am beyond disappointed!

I was totally FREAKED out when I read the reviews for this company after a relative set up the shipping for my car. I had a completely wonderful experience. We initially paid for door to door service. They use smaller towing companies to pick your car up at your home and drop it off — I had a great experience with both of them. My car was being shipped from MA to CA and they estimated 10−15days (it was picked up 2÷2÷15 and said would arrive 2÷17÷15) I got an e-​mail a WEEK later (²⁄₁₀) saying it was in California and would be delivered shortly. As it turns out, I was going to be out of town the weekend it was planned to be delivered so I decided to pick it up at the towing company instead of waiting for it to be delivered — and they easily issued a $ 232 refund to my card. On top of it, I took the chance and filled my trunk with items — all of which were untouched. (Although, nothing of real value was put in there) There are no visible marks on my car either. I’m not sure what happened to everyone else — long distance moves can be totally stressful… but everything with my car ended up being effortless and quick!

I ordered my car prior to reading the reviews, but was happy that everything went perfectly. I called numerous times to check the status/​location of my car and always got a polite and helpful response. I knew from prior experience in shipping cars to upgrade to the covered carrier and do a damage check upon delivery. My car was clean, mint condition and arrived on time. It seems Unilocal only contains reviews by the handful of unhappy customers from a shipper that moves thousands of cars a year.

Dependable Auto Shippers, you are filthy criminals!
Used this company back in 2012 when I moved from LA to Seattle. They are absolutely awful, and I’m not sure why they are even still in business.
I paid $ 1,100 to have them deliver my car to me damaged and way longer than any other professional car shipping service (they took almost 3 weeks)! That in itself is highway robbery. But, I had a week to move and driving was not an option. When my car was delivered (really late at night, I might add), it had a flat tire from damage to them loading/​unloading my car. READ THE FINE PRINT, people, because they would NOT cover the damage unless it was $ 500 or more. I ended up having to buy two new tires because of their sloppy mishandling of my car. My car also reeked of gasoline and was filthy!
To make matters worse? THEY ROBBED ME! I had a Kindle Fire and an iPod Touch in my car that were gone upon delivery. In fact, they just took the iPod Touch and left the case. Now, it’s my idiotic fault to leave those items in the car, but like I said, I had a week to move and was rushed… so things got forgotten.
You should be ashamed of yourself, Dependable Auto Shippers. You should change your name to Dependable Auto Thieves.

We shipped our car from Boston July 29, with an expected receive date of August 12. The car was sent to New Jersey, where it sat well past August 12. After several phone calls we were advised that the car would arrive august 21. The afternoon of the 21^st, we were told that it should be arriving that afternoon. The morning of the 22^nd, we called and were told that they were not sure where the truck was. ?!. Finally received a phone call later stating that our car had arrived. Thankfully it seems to be running normally, but there were several scratches/​scuff marks on the hood. They were not visible in the sunlight but showed in the shade. Looks like maybe it was wiped down with steel wool or something rough. Superficial only though thank goodness, glad to just have my car.

I never write reviews. DAS has convinced me to change that. I’m a Marine that moved from California to North Carolina. I shipped my car on 6÷7÷14 and it’s now 6÷27÷14 and I’m still without a car. Don’t use this service unless you like paying for a rental car for extended periods of time. I sent the following email to their service department.
— — — —
I do not know if anyone reads these or if your company even cares about your customers but I’m writing anyway in the hopes that this reaches someone that might actually try to change your company for the better. I am a customer, a United States Marine, and a very dissatisfied one at that. I will not be using this service again, recommending this service to anyone else, much less my fellow Marines who do tend to move a lot, nor will I write a good review on Unilocal.The service that I’ve received to this point has pretty much assured me of that.
I was quoted an estimated delivery date of 6/​23, it is now ⁶⁄₂₇ and still no car. Today I received an email that said my car was changed in status to «in transit to it’s final destination» with no additional details of what that actually means. I was hoping that it meant that I would get my car today, but no, apparently it needs to wait at a terminal over the weekend before it can be delivered, 8 days after I was expecting it at the latest. What I didn’t know was that you don’t consider a car delivery late unless it’s 10 days after your «estimate.» You customer service reps that sell the service are friendly enough, but the people that answer the phones for the people that have already paid for your service are not friendly, not helpful and only regurgitate the same information that wasn’t satisfactory to begin with. As I alluded to earlier your option to track your vehicle isn’t really helpful at all. It’s been «in transit» for weeks. No indication of an eta, where it is, or anything at all that is useful to a customer.
In summary I’ve yet to receive my car and hopefully it will be in good condition, though based on my experience so far I have very low expectations for that being the case. Thank you for inconveniencing me for the better part of a month and being the worst (and most expensive) part of my my move this year. Your hard work has not gone unnoticed.

The only thing dependable about Dependable Auto Shippers is their name. We have shipped cars across the country before multiple times, with none of the delay we got from this company.
We moved from FL to CA & was quoted 2 – 3 weeks for both of our cars. We shipped my husband’s truck earlier so that we wouldn’t need to rent a car for as long. My husband’s truck to 3 weeks to get to TX. When I told the customer «service» rep LaDonna that I could have driven it to CA 3 times in the time it took them to get it to TX, I was informed that I could come down & pick it up myself. I asked to speak with a manager and no shock, was never called back.
My car took a full 5 weeks 1 day & came back covered with bug guts. I had no idea how long they’d been on & if they would come off without damaging the paint job. There are still issues with it. My car sat in GA for 4 full weeks. They kept quoting me delivery days when they knew that there was no way it was going to move from their facility. They claimed that they had gotten a bunch of cars in & was overbooked. Well, shouldn’t they have factored that into their «estimated» delivery date? It’s not like their facilities just filled up with cars overnight.
Bottom line is that either they are really bad about estimating when they can deliver cars (their entire faison d’être) or they just out & out lie to you about the dates just so you will book with them. I know that I didn’t have a guaranteed delivery date, but one would think that the estimated delivery date would have some basis in reality, not just pulled out of the air.

Awful! Awful! Awful!
I still don’t have my car, they quoted me 15 days to deliver my car from DC to California on Jan7th … it is now Jan 27^th and all they are telling me that it is somewhere in California and it might be 2 more days. They don’t Honor their delivery estimates, offer any compensation, or even notify you that they are going to be late. The woman on the phone was rude and offered no assistance. I would never use this service again.

Worst service ever.
I’ve moved two cars with them. First one went fine.
The second car took over three weeks and it was damaged upon arrival. I filed a claim and have yet to receive payment three weeks later.
The price is right, but the value is not there.
Pay more somewhere else — or roll the dice with these guys to save a buck. I’ll move on.

We needed to ship our car from LA to Washington DC. The time frame was ok. But when we rec’d the car today we noticed that some items were missing, such as my GPS and also a costco packet of Dove soap (yes seriously they stole my soap). We called to to tell them our stuff was missing and they were straight out rude. They wouldnt give us the time of day.
If i was able to give them zero stars i would, however that wasnt option. I wish i did more research picking DAS. I went on better business bureau and this company multiple complaints already. I would highly NOT recommend anybody using this company.

I’ll change this review once I get my car. Right now, it’s supposed to get from NV to VA, and it’s been sitting at the origin terminal for 10 days. I don’t know how it’s supposed to get to VA in 5 days. I tried reaching the representative who stole my money, some guy named Bernie. But he’s never around to pick up the phone. And when you call the main phone line, there’s a complicated computer system that runs you in circles.
Honestly, I was better off hiring a Vegas stripper to drive the car to VA at this point.

Don’t ship with this company!
I was guaranteed a arrival date of the 17^th today! The truck did not even leave the facility into the 15^th. This company takes no remorse on poor management.
I had three options to chose from when shipping
Option one facility to facility
Option two third-​party contract gets there when it gets there
Option three door to door ontime service
I chose option three
Nothing on-​time has happened.
I really hope my truck gets here in one piece…

I agree 100% with the review from Dannielle Lakewood, CA.
I also rarely give 5 starts as there is usually some room for improvement.
Summary: my car was picked up and dropped off at a lower price than the competition without incident. My only wish is that I felt more comfortable about the process but that’s just something subjective.
The story:
I shipped my car from Chicago, IL to Portland, OR.
I got a ton of quotes from brokers that kept increasing their price as the shipment date got closer. That’s when I called DAS and spoke with Bernie. I received a quote for $ 1,048 (pick up and drop off at destination).
Bernie was nice and provided me with the information. The conversation was very quick and, probably due to all the negative reviews, I wasn’t 100% comfortable with how this was going to work.
I had the car picked up from a tow truck company at the agreed upon date and time. Bernie did go out of his way to make sure it was picked up in the morning so I made my flight that night. The man marked everything on my car possible and took off. It happened so fast that I thought someone may have just stole my car. Also, I took a video and photos of the car at the time of pickup. This was key for my own peace if mind and any future discrepancies.
About 8 days I received a call from a tow truck company in Portland. They came and dropped my car off the next day at the agreed upon time. I thought I found some extra scrapes, but when I went back to my video and photos I noticed they were there before the car shipped.
The main review that got me to go with DAS said, «if you have a car that you don’t mind getting a little beat up and it doesn’t matter when it gets there, then go with DAS.» That was my scenario and everything worked out just fine, with no scrapes, etc.
Hope this helps