Clean Masters Chem-Dry

Had my carpets cleaned by Chem-​Dry today and it was a great experience. I bought a 4-​room special off Groupon. I was a bit skeptical at first, but based on most of the reviews here I took a chance and glad I did. I bought the Groupon deal late Friday afternoon and made an appointment for the very next day (awesome). I had a 12−3pm that seemed pretty long, but the technician (Arturo) called me at 11:30am to let me know he was on his way. Arturo arrived at noon and was very professional. He inspected my carpets and did recommend the hot extraction upgrade service, but since my carpets were in pretty good shape (not very old) I declined and went with the standard cleaning and deodorizing. Arturo did a great job and the carpets look fantastic. He also did my closets and a few throw rugs (extra charge).
In the past, I’ve rented the machines from grocery stores and did the job myself but it took almost an entire afternoon and then several hours until they dried. No more. I am now sold on having them done professionally by Chem-​Dry.

I’ve had my carpets and sofa cleaned by these guys three times and they always do a good job! Michael Fishel and Garrett are on time, friendly and thorough ! They just left and my carpets look great and they cleaned my baseboards as well… I recommend the Groupon :)

This was my first time going to a professional for a carpet cleaning and I have to say I was nervous about the results. I usually rent a machine but they can be such a hassle.
With that said, I was pleased from the moment they picked up the phone. The lady who made my appointment was lovely and gave me an hour window for arrival, 9 – 10 am. Garrett arrived at 9 am on the dot with a smile on his face and a positive attitude. He explained to me what he was going to do, and even upsold me on the hot carbonated treatment. I left the house while he worked and when I came back i was stunned at the beautiful job that he did! Not only did he do a fabulous job, but he did it in the time he promised us. Garrett’s positive attitude and genuine personality made it that much more worthwhile. I will absolutely use this company again. Hopefully not too soon though! Thank you, Garrett!

Let me start off by saying the guys who came we’re on time polite. They had me sign a questionnaire but they didn’t write on it anything on it they said it’s just a signature to start the job upon starting to vacuum they noticed they did not have a particular suction so one guy left and was gone 45 minutes three hours later my rugs were done not the best but they were done. Then the guy had me sign the paperwork saying that they were done and it notes on the paper saying after cleaning I inspected the complete job the technician pointed out the following they did not let me inspect and he didn’t point out anything he put away all his stuff and then said we’re done do you want to sign this and asked for the money in the meantime I called the owner Simon which was not very nice rude and basically said I’m not gonna do anything for you because The other guy had to sit around waiting to 45 minutes and he was gone know what should’ve taken an hour took three hours this company is a joke and I would definitely never uses company again what a waste of three hours

On 8÷31÷15 one guy showed up and cleaned our carpets quicker than I’ve ever seen done in the past (less than 1.5 hours). So while he was still there I looked at the carpets and noticed dark spots still on the stairs and several other places throughout the house. He assured me that once the carpet dried the spots would go away. The next day the spots were still there. I called and spoke with someone who said I had two weeks to have them come back to clean the carpets again. Unfortunately, we had family coming in the next day to stay with us for two weeks, so I could not have the carpets wet during the time everyone was here. Plus we had a big 60^th Anniversary party scheduled for my in-​laws. So $ 310.95 went down the drain. I will never use this Chem Dry location again.

Shame on you Mark… tell me one thing over the phone and show up with extra costs everywhere. Waste of my time and money… EVERYONE DO YOUR SELF A FAVOR… use a family owned business, someone that understands customer service and the value of it. I called Mark when the tech tried to tell me there were additional fees and he got loud with me and was opposite of professional and helpful.

4 stars for the sofa cleaning. 2 stars for carpet cleaning. 1 star for customer service over the phone and 3 stars for in person. My carpet does not look any cleaner. In fact, a regular house maid has made it look cleaner. What a waste of money. Do not recommend. Forget the Groupon. You’ll waste your time and money (and it’s a lot of time between cleaning and drying).

You’re right, Simon, I chose not to use the groupon after all of that because customer service is important to me. So maybe another consumer will love your company based on the quality of work, and especially if customer service isn’t important to them. Maybe the woman who finally answered the phone was just having a bad day …

Used a Groupon for three rooms for just $ 69, great price. What you then learn is if you want their Hot Extraction I.E., the best cleaning it’s extra. Who wants a kind of clean carpet? If you’re going to clean it, clean it best you can every time. So if you want mediocre cleaning and don’t want to rent a machine at your local supermarket, and you have a Groupon for $ 69…call these guys

I purchased a groupon and was pleasantly surprised. Miquel was friendly and professional… on time, work was done quick, and best of all no overselling other services.
I love how the carpets look and will use them again in the future.

I’ve used this business a couple of times in my home and they were on time, professional and did amazing work, I’ll definitely use them again in the future!

For some reason, purchasing from Groupon is a hit or miss for me. Luckily this purchase was a hit. Sam and Rich were 15 min early coming from Gardena to my place in OC… mind you, this was during the early morning rush hour commute.
They were very professional and suggested a deep cleaning for some stains from previous roommates. I expected this upsell and was hesitant, but Sam guaranteed that the stains would come out. Only the high traffic area in the house was deep cleaned, but oh man… Sam was right, The stains came out and my carpet looked like new.

This was the best experience I had so far.
We have a one bedroom apartment and I purchased a coupon in Groupon for this company.
The person who came to clean the carpet (Miguel) he was so polite and professional and me and my husband were so impressed by the customer service and also the way our carpet looks now.
I’ve called the company the moment the cleaning was done and I thanked them as well.
I highly recommend this company
We used cleaning and sanitizing

I had my carpets cleaned with Miguel a few weeks ago. I would give 5 stars b/​c of his professionalism, promptness, friendliness, and he moved small furniture items out of the way. He came right on time, there was only a 30 min window for arrival and he came at the start of the window. I have a small 2 bedroom condo. I bought a groupon for 3 rooms and I had him do two bedrooms and the small hallway. I paid $ 25 more for stairs, which was the going rate for the companies on Groupon as I shopped around.
My carpets look good, but I’m not too sure about their dirt extraction methods and that’s why I’m giving overall 4 stars; seems like they sprayed chemical cleansing solution (non-​toxic) and then rubbed it in with their big spinning machine with a cloth mop on the end of it. I think something that sucks the dirt out with a vacuum method would be better. I’m not sure how much dirt was removed, but I had not cleaned my carpets in 4 years from when I purchased new. I walk with no shoes on carpet there were no stains to begin with, just routine dust removal. In short, Miguel was a win, and I’m not sure about the type of carpet cleaning they provide but I’m glad I went for it. All in all, I paid $ 89 total.

I had used Chem Dry before, but it was a different office. I used Chem dry Masters because they had a groupon special. I was pleased with the results. Roger Kennedy, did a great job. He worked hard to get the stains out of my carpet. He also loves animals, which is always a plus in my book. I would definitely use their services again and I would recommend Roger!

Bought their carpet cleaning services on Groupon. Found out AFTER the purchase that it wasn’t for a deep cleaning but rather a maintenance cleaning. The poor business ethics in their marketing was enough for me to decline their services and return my order. They should be more up front with their advertising, instead of selling a cheap service in hopes of «up selling» once the customer realizes they didn’t purchase a steam cleaning.

Extremely disappointed in services provided. Our white carpeting appeared to have all the same stains on them after carpet dried up. I had to personally spot clean all dark areas myself. Very upset to see that our money was wasted.
The photos will prove how dirty the carpet was after The cleaning. The company was not hospitable over The phone or sympathetic. They offered to come back and retouch areas that I already cleaned. Unfortunately, we spent an entire day removing our furniture and putting it back and their only solution is to come touch up the Spots they missed. Which is pretty much the whole house. We don’t have time to take out house apart again for them To do another horrible job. Extremely upset. Just want to be compensated. Get it right the first time Chem dry! your supposed to be the professionals.

Today Sam Meny and Rich had me jumping up and down with the just plain miraculous restoration of my home.
They found urine stains I didn’t even know where there– but others could smell. Sam suggested cleaning the garage carpeting, which I hadn’t planned on doing, (and to be honest resisted at first) but he «promised» I’d be happy with the extra area cleaned and he was right. I can hardly believe my eyes how great it looked.
Thank you Sam & Rich!

I love writing reviews and I try and post them as accurately as possible. I like to give 5 stars if I believe service is good. In this case, I need to note here that I’ve been a customer of Chem Dry for many years.
They used to come down to my Cerritos home I rented. I used to use penny’s aver coupons or I would get them in the mail reminding me that my tan carpets needed a good cleaning. We had dogs at the time so our carpets were pretty dirty most of the time or maybe just cause our carpets were light in shade? Either way, I usually paid for a deep clean which was about 140 for a living room, den and 2 bedrooms. The cleaners always arrived on time and even called me to let me know they were on their way.
After I moved from that home to a much smaller apartment I tried cleaning my own rugs with one of those rentals from grocery stores since my apartment doesn’t get too dirty. So, I called Chem Dry to help out 6 weeks ago… Service was excellent, I believe the same receptionist answered. Carpets were looking great and my cleaner was friendly. Sorry my review is overdue but better late than never.

I just used them this week to clean my carpets with the PURT pet urine removal process. I have very new carpets, but in the past year had an elderly ill cat that had had some accidents in one area of my home. The smell really bothers me, even though I don’t blame her.
I’m really impressed– it’s day 2 and the improvement is amazing!
No more odor! And no perfumey cover up.
Ronnie was great– on time and explained the process. If you are having any pet odor problems with your carpets– try the PURT.