Birch Communications

WORST COMPANY EVER! When we were with CBeyond, we never had any issues and when a problem did arise, we were able to get them resolved quickly. Since they were acquired by BIRCH whenever we have an issue we are told it is a 24 – 48 Hour Callback. You can never talk to anybody that actually knows what is going on in Technical Support.
We have a company that they cut their bandwidth from 25Mbps to 3Mbps without any warning or communication. They did this in error and then wanted us to pay in order for them to fix the issues they created.
We are now once again having internet issues and it is taking WAY TOO Long to get the issue resolved. If you have any other choices for an ISP TAKE IT!!!
BIRCH IS BY FAR THE WORST ISP IN SAN DIEGO!

So just a warning before you agree to this horrible company. Not only did they give bad service and sell a bad product, 6 months after I completely closed the account, they fraudulently took almost $ 800 out of my business account without my knowledge. When I tried to get it back, they said that it would take up to 3 months. When the check finally came, they still shorted me $ 200. My banks fraudulent claims department is still fighting with them. If you do close your account, make sure you go to your bank and block any further charges because they will take money as they see fit, even months after you cancel them.

Was looking at my past reviews and saw my old review of CBeyond, saw they are now Birch Communications. I caution anyone considering their services that they had ABYSMAL, borderline FRAUDULENT services in the past. Take a very close look before you buy

This is the worst worst worst worst worst internet & phone provider.
We used to use Cbeyond. They had great service and speed. However when it got bought out by Birch everything went down to hell.
First of all, all the front end service rep don’t have any authority. So if you want to do anything with your internet and phone, you have to wait and wait and wait for mysterious ghost who would never call you or who would never can be reached out.
Second of all, they will disconnect your service without saying anything.
My service was supposed to be ported out to new vendor on ³⁄₁₄ but they suddenly cut out the service on ³⁄₁₀. I called them asking what the heck is going on. I talked to total 5 of em, and everyone told me that they don’t know. They said they have to reach out to tier 2 rep which doesn’t exist. And they finally say it’s under provisional department which I don’t know even know if it exist.
Long story short as of ³⁄₁₈ no one from provisional department can be reached or called me.
Yah so if you have down time on your service,
1. You can’t fix it and they will never fix it
2. No refund for your down time. Why? because somebody who can issue the credit doesn’t exist.
Anyway I feel very sorry for the rep from birch because I was getting really frustrated with them and I was rude. I know it’s not their fault or problem.
But this company is a joke.
Do not ever ever ever use this company.

I’m writing an updated review so people know I’m still so dissatisfied with this company it’s beyond belief.
Also, I want to save others the aggravation that’s guaranteed if you deal with them.
Save yourself. Do. Not. Get. Birch.

Worst company ever.
After cancellation, billed us termination fee over $ 8,000.00 totally thief!!! Fuck the Birch
Update: Birch said our contract is finished. We can cancel it anytime. But after cancelation, they said we still have contract left. Charged us unbelievable termination fee. Now Birch tells me they never said that. Their customer service and even supervisor, they don’t communicate with customers. worst company ever.

In August of 2015 we finally got a $ 900 refund from Birch for the service we cancelled 9 months before and they told us they closed our account.
Today, a bill comes to our office for $ 1.01.
It’s a bill from Birch with a recurring charge for 50 CENTS.
Why it started to recur 5 months after we got our refund and over a year after we moved offices and stopped using their service is completely baffling.
Now we get to sort this out with CS again over a fucking $ 1.01 charge.
FOR FUCKS SAKE BIRCH.
READ OUR ONGOING BATTLE WITH BIRCH/​CBEYOND HERE:
UPDATE: Birch has told us that when we went to cancel our service in December of 2014, they made a typo and put in 2015 instead. C’MON.
If you’d like to file a complaint against the company, might I suggest filing one here:

I would give them a negative star if Unilocal allowed it. I would prefer using no technology (hope; use paper and send mail with birds) if Birch was the only provider at my place of need. The absolute worst company I have EVER dealt with. I have no idea how they manage to stay in business. It has been over three month, and they STILL have not ported my number out and continue to charge me monthly hundreds of dollars a month and giving me the run around. They are trying to charge me a few hundred dollars to come get their equipments lol. What a joke they are!