U-Haul Moving & Storage at Fairview

2 stars basically for there customer service. What is happening to Americas values with jobs. Every major company trying to save every penny and hiring teens with little skills in customer service just to save a penny. One of the two teens was better at being more approachable then the other, but personally, if it was by business, no hats during the clock buddy.

I reserved a storage unit with Shawn a few weeks ago, and he did a great job suggesting just what I needed. When I moved in this past Saturday, Shawn was there, remembered me from several weeks ago, had me checked in and finished in record time. Since this is U-​Haul rental facility, there was quite a long line on Saturday morning, but he makes it move quickly because he knows his stuff, and he knows everyone is in a hurry to get started. Storage unit worked out great. There is no elevator to the second floor, but it’s only a half of a typical staircase, so it wasn’t too hard. There are carts to help move items from the outside to the inside.

This review is for the guy who helped is this past Saturday (⁶⁄₂₇) I think his name is Sean?! Lower lip piercing? ANYWAY! We had called around to different places trying to find an available trailer. Moving days are stressful and when you’re trying to get it all done it’s just so nice to find a little help along the way. The guy at the counter (Sean?) was so nice! He helped us find the kit we needed to wire our car. We decided to do it ourselves in the parking lot and he even came to check on us to make sure we were figuring it out. When we went in to ask a quick question he went out of his way to get us what we needed to get the job done. Just a young guy being a really nice dude. We just wanted to give him a little shout out and a Unilocal high five! THANK YOU!

The individual with the thin hair and glasses (Hispanics guy) [Note: you can see him in the picture] needs some counseling in customer service and ethics. I came in to buy some dollies for moving. The guy showed me some used ones in the store. I saw there was two remaining in fairly good condition (inspected them). I ask him to ask his manager if I can get them at a discounted price due to their used condition and he was hesitant and didn’t want to. I insisted and he did and the manager offered them to me at a discount. The guy mention there was two more in the back and I agreed to buy all of them. The guy helped me carry the two to my car. What I later found out was that the guy gave me one dolly that had a missing a wheel (worthless) and the other with damaged caster. I later came back in the evening and an Asian guy help me return the item. He was apologetic which I thought was very nice.
The poor reviews noted for this location is an indication I should have avoided it in the first place. I hope management will notice these reviews and provide more employee job enrichment and training so that they can improve their customer service and job satisfaction. The current low moral/​low performance/​complacency of the employees there only lead to their bad service for the customers which will hurt the overall business. You just need «one» bad customer service representative (as depicted in this review) to create a bad taste in customer experience. The customer will in turn will tell ten more people of their experience and the business will suffer.

These guys hooked my 2015 Kia Sorento up with a new trailer hitch. Everyone I dealt with were super friendly and professional. They quoted me a super price for the hitch and reasonable price for the installation. Kia dealership couldn’t even come close to the price this U-​Haul quoted. The quality of the work was excellent and I couldn’t be more happier with the appearance. I will definitely do business with this location again and refer my compadres.

Pleased with the service we received once when we first arrived at the location to drop our stuff in storage. However, the customer service went downhill from there.
The guy who originally checked us in told us that we had 24 hour access. We returned 3 days later with a truck full of our stuff from San Diego and we were denied access. We called the main number since the store was closed, and were told there was nothing they could do about it. OK, we let that one slide.
The second issue arose when we tried to pay our bill online. The bill was due the 26^th, so we went online on the 25^th and tried to pay. The balance says $ 0.00, so I assumed they billed at the end of the month. I receive a late notice following the bill and call them and let them know that the bill said we had zero balance. They tell me that they will fix it and take off the late charge, and to wait for a call from Larry the manager. They inform me not to pay the bill since the late charge needs to be taken off. A couple days go by with no call. Then, I receive a pre-​lien notice stating our stuff will be removed unless we pay the bill. I call again to get the late charge removed so we can pay the bill. Again, «wait for a call from Larry». No call from Larry. Call a third time and someone is finally able to remove the late charge.
Another issue arose when we tried to find out if the units were prorated. We call the store to ask and the person says «I don’t know, let me transfer». The person says «please call the store and ask, I can’t help you». We were unable to find out and just went ahead and paid the full amount.

I had a very good experience renting a truck here. I did not refill it with gas and they were very fair with the fuel charge. It saved me the trouble of stopping at a gas station and was well worth it. I will use this location again.

Overall, my experience was good when renting a rental truck. We didn’t have a reservation but I called a half an hour before I wanted to get the truck and it was there when I arrived. The gentleman that helped us was up front about the cost being incurred and we returned it easily during the night.

It may look like I was the only one had an overwhelmingly positive experience here. This was hands down the best move experience I ever endured. I came to U-​Haul at 9 AM only to find out to my dismay that the truck I rented had not been returned yet by the previous renter. The General Manager (I think his name was Larry?) was very quick to offer me a $ 50 Certificate to use for my move for the day. I had to use a 17′ truck instead of the 26′ I rented, but I accepted the situation as it was in the hopes that all my stuff could fit in one ride. The best part was that I didn’t have to ask for a a discount or some kind of break, and the GM was quick to resolve the issue, no questions asked. I was quoted for $ 65 to use the truck rental for 30 miles and with the $ 50 Certificate this would have made my rental for only $ 15. OK, I’ll take my chances!
The truck drove smoothly and the equipment was in good condition. All my belongings fit in one ride, and I got excited over the fact that I saved myself a lot of money for the mistake.
I came back 8 hours later to return my truck rental and the gentleman who helped me, Ruben Lemus, was very nice and had a lot of positive energy. It turned out that I only needed to pay $ 22, so in the end it was all worth it — and to add to that, I got great service and was treated so nicely there. The GM was very professional and on top of his service game, and Ruben also provided fine service. I would highly recommend this place for its service and professionalism.

Made our reservation online and was pleased with the service when picking up the truck. Trying to drop it off was another story! The clerk checking in the truck wanted to charge us another $ 40 because he said we were late bringing back the truck. The manager had said the day before it would be ok to drop the truck off at 9am because they don’t open until 9am on Sundays. When I husband asked for the manager, the clerk told him «he is not here». I’m sorry, maybe he should have offered to try and get in touch with him!
The product was good, the service was good on the the first day, horrible on the second day! Not worth it in my book. Next time, I’m going somewhere else!

UHaul was a great help during my move. Plenty of boxes and moving supplies for sale (these were a godsend – never pack without packing wrap!), plus a bin of small freebie boxes. Very cool!
There was definitely a bit of a wait each time I stopped by, which makes sense as it was the end of the month, but getting set up with a rental vehicle was swift and much easier than I expected. Heck, next time I might rent a uHaul instead of a rental vehicle, should I need a different car for a time.
In the end, I ended up paying more than I hoped for, but it was because I should’ve rented a little later in the day!

Major confusion with lady at counter. Turned what should of been 5 mins into a 30 minute waste of my time. Not totally her fault I realize but sheesh! Not sure if Uhaul is a franchise but they need to tighten their belt of some of these guys.

I made a reservation online for a cargo van so I could move alot of stuff on a Sunday afternoon. I called the morning of the reservation to move it back one hour. The gal said no problem and switched my reservation. Once I got there to pick it up, the dude stated that the reservations were overbooked so they rented out all of the vans. Are you kidding me??? WTF! Totally non acceptable. I planned my whole afternoon to moving my stuff and they tell me sorry, but they don’t have my van. U-​haul guaranteed a $ 50 credit for reservations that couldn’t be met. It doesn’t matter. They screwed up and lost my business.

This review is only for the U-​Haul rental, not the storage units.
I made reservations online and this was the only location that guaranteed me a cargo van at my desired pick up time. There are many reviews on
and people weren’t kidding when they said parking here sucks! They have less than 10 parking stalls here. Right next to them is a Starbucks, but I’m sure they’ll have your car towed if you park there. I just parked in some random area and an employee just happened to come out of the side of the building. He graciously moved his truck so that I could park in an actual stall. He also helped me with my reservation. So far so good. Before I hopped in, I did the whole walk around thing and he actually pointed out the scratches and dents for me to mark on the paper. There were some scratches I wouldn’t even have bothered marking or a dent I couldn’t see unless I was standing at a certain angle, but I’m glad he pointed them out to me. You definitely don’t want to be held responsible for a scratch or dent that was already there to begin with. You can never be too careful with these rentals. He also noticed that the cargo area was dirty so he cleaned it out for me.
It was my first time driving a cargo van and I should’ve known better, but I didn’t ask for any instructions thinking I could handle it. I don’t even know how long I was in that parking lot trying to figure out where the parking brake was or how to turn off the damned hazard lights! I ended up going back inside the office and asking someone for assistance! Fortunately, the guy who helped me (different guy) didn’t laugh at me and was very helpful. :) It was so scary driving that thing back to my house! So many blind spots and the steering was terrible! I couldn’t fathom driving 40 miles in that thing! I felt really bad for my bf since he had just driven nearly 100 miles to help me move, but he ended up doing the driving.
When I was getting the van, I was told that the office closes at 5pm and to put the key in the drop box if I arrived later than that. We rushed back to the office and got there at 4:40pm and they were already closed! WTF? So, I did put the key in the drop box, but I didn’t want to be overcharged and I had to wait until Monday to sort it all out (Sunday being Christmas). That was the only negative thing about this place. Other than that, customer service was great and I had no problems renting the van.

I utilized this location upon returning to Orange County after living in Arizona a few years. I reserved my unit online a couple days before my move and I later found it to be a bit misleading. I specifically rented a ground-​floor unit– only to see that the unit was on an upper level on the ground floor– accessible by narrow steps. This was not a second floor with an elevator like most locations would have.
I kept the unit for six months and only accessed it one time. They were great when I had an issue of a lost key to my lock– but not before pulling some teeth. I went down there and specifically laid it out that the key was lost, and I was prepared to pay any applicable costs involved for them to gain access to my unit – seeing that as tenants we were required to purchase and use UHaul-​branded Discus locks.
Come to find out… they had no access with any of their locks. No master key. The workaround I was given was that I would have had come back when the site manager was present and pay $ 50 for a locksmith they use to come on out. I had dealt with an employee who normally didn’t deal with the units and someone out in their service installation bay (trailer hitch installs, etc) overheard our conversation and came to my aid. He offered to drill the lock with my permission– just as long as I agreed to purchase another Discus lock and that’s exactly what I did.
If I ever need storage again… I’m actually going to utilize a previously-​used competitor– Public Storage. Where UHaul lost it for me was harassing phone calls I would get on my exact, contracted due date. These calls would be from in-​store employees who would claim I was one day late on my rent. These mostly were 5 second messages left on my voicemail saying just that and they’d hang up. I verified my contract and contacted the site manager and I never got a reply. After the third time this happened over several months – I ended up sending them a cease and desist.
They were seriously calling me either at 8 or 9 in the morning, ON MY ACTUAL DUE DATE, claiming I was past due.