Trusty Maids

Ended up never being able to get an answer from anyone but luckily, was able to get refunded by living social despite my certificate being expired. Apparently, they had to do the same thing for quite a lot of people who purchased this deal through them and had already refunded many others. 5 Stars to living social for doing the right thing and what’s fair. My only other regret is that I have to give even ONE star to this sham of a company.

1. this really deserves zero stars
2. the review immediately before mine was obviously not a real customer
3. all the bad reviews are accurate
4. trust maids has yet to return my call so that i can actually lodge a formal complaint
5. i have never found a company bad enough that i had to review it on Unilocal like this

I was contacted by Cherish about Cleaning for a Cause, a program she was participating in to support women with breast cancer. I told her that I’d been fighting cancer for 3 years and would love some help.
Unfortunately, they’ve scheduled 3 appts to come clean my home, and have only shown up once, The other two appts were not shows — and no phone call. I’ve emailed Cherish repeatedly and she is ignorning my messages.
This woman is misrepesenting her business by claiming to come clean cancer patients homes for free. She is not walking her talk — it’s a bunch of crap.

I attempted to use my living social voucher for several months. I never received any responses to my emails, and when I called, they didn’t have an opening for at least a month. I tried calling on the last couple of days for the voucher and no one ever picked up. I am sorely disappointed in the quality of service for Trusty maids.

I am another unhappy LivingSocial customer that bought the 3 hour cleaning in May. I would give them 0 stars if possible!
I tried to schedule the cleaning originally in June, and it took 2 weeks for them to get back to me to say they were over-​booked. (Come on — how hard is it to answer an email within 24 hours?)
I forgot about it for a while, then tried to book them in August. After several days, someone got back to me and said they were booked up until September. I then asked for October, and they said ok, they would be here between 12 and 4 on October 7^th.
Nobody ever showed up, or called. I just called their office which said to make an appointment on their website. No, I don’t think so! I’m now going to contact LivingSocial and ask for a refund! (They issued my refund within a few days — no questions asked.)
They had a chance to meet a lot of new customers and build up a nice little business, but they totally blew it! Too bad!

I purchased the 3 hour cleaning services on living social in May 11, now almost 5 months after, I still can’t get hold of them and schedule a cleaning. Left tons of messages and scheduled online couple times, but never get a phone call back in almost 5 months. I’m calling living social today for a refund. It’s ridiculous.

Should have read reviews before purchase. I have been looking for a new cleaning service, testing out a few on Living Social and Groupon. I bought this one via Living Social. Called and made an appointment with Trusty Maids via phone. Took me 20 minutes with a «new» employee. Appointment was scheduled for Saturday August 13 in the am, my window was until 1pm. I waited until 1pm. Tried to call and per their website sent a text message. They never showed. I called Monday morning and talked to an employee that said her manager should be back shortly to return my call. I never got a returned call and since then have left 3 messages with no return call. HORRIBLE service.

I purchased a livingsocial deal for 3 hours of service back in May. I had an appointment scheduled for early June, but they called at the last minute and canceled. Then I wasn’t able to reschedule until August. They gave me a 7−11am arrival window and said that the maids would call when they were en route. At 10:40am I called the office and left a message saying that I hadn’t heard anything from them yet. Then at 11:10 I called again and left a message saying that I had already been canceled on once and now they seemed to be no showing. I called Livingsocial, and they were gracious enough to refund the money I’d spent. I immediately called Trusty Maids again saying that they should cancel my appointment and not send someone over since I had already refunded my service through Livingsocial. At 11:30am I get a call from a maid saying she’ll be here in 20 minutes! Of course, I told her I had already canceled… but I might as well have had her come over and had a free cleaning.
This business is poorly managed and had horrible customer service. I never write reviews, but today I’m pissed.
I’m heading to craiglist to see if I can’t find a better, cheaper, service!

Sigh. I really wanted to give them a chance to make it right so I didn’t have to give them yet another 1-​star-​wish-​it-​could-​be-​zero stars review as many many have said here. Bought the Living Social coupon for 1.5 hrs cleaning. Was told they were sending 2 people so it was only 45 minutes of cleaning. Wasn’t crazy about that but whatever, no biggie if they do a good job, I thought.
The girls were cordial which, I will say that. What bothered me was that I set the timer on my microwave for 45 minutes. After about 30 minutes of cleaning, one of the girls just stood there and watched the other girl clean. There was a bazillion other things she could’ve been cleaning and doing. I had a wish list of things I wanted to get to which included tidying up the bathroom and kitchen first and foremost, then vaccuming and tidying up my daughter’s room if time allowed. Neither of those things were done and all that was done by the time they left was the bathroom was cleaned about 60% and the kitchen about 50%.
Even that wouldn’t have bothered me, except I called the company three times to try and have them rectify the situation. No one got back to me. After 3 weeks I finally gave up and asked for a refund from Living Social.
This 1 star review will probably get filtered along with the other 30 1 star reviews.
For the one reviewer who said she felt bad the company was getting «slammed» with bad reviews… they brought it on themselves. I gave them an opportunity 3 to 4 times to make this right before I went to Unilocal.That is unacceptable by anyone’s standard, don’t you think?

Much like everyone else here, I wish there was a negative star rating system — giving Trusty Maids one star isbeing really generous.
Same story — purchased the Screaming Deals offer in April. Was a major challenge to get in touch with them to even book the service. My husband took half a day off from work to have them come to the house. He waited and waited and waited — called, text, called, text — NOTHING! Zero response, they never showed up. FINALLY in the evening they called and said much like everyone else here ’ that the staff member got sick and had to go home.”
It seems one of the many problems this company has is a very sickly staff who can never pick up a phone and cancels with zero notice. We should have taken a clue then but in hopes that they were telling the truth we said we would call back to reschedule.
Waited another month before calling to reschedule because we wanted to give them plenty of time to ‘catch up.’ once again, getting in touch with them to rebook was a NIGHTMARE. FINALLY, they called back & I booked another month out. Keep in mind we purchased in April and now I am booking for the end of July!
So I planned my entire week to be out of the house for this 4 hour window on Friday. Newborn baby, so this is not an easy task.
I get a call yesterday afternoon saying they have to cancel tomorrow’s cleaning — is that okay?!! Uhm, how about, NO! it’s not okay! I explained how unprofessional they were, they’ve had our money for 4 months & i have spent HOURS chasing them down. So, no, you have to come tomorrow. She basically said — no, we can’t and are not coming.
I proceeded to tell her i will call to complain with Screaming Deals and make it my personal project to find every consumer reviews web site available to bash their service & company. ( Unilocal is my first stop on this tour). This got her a attention a little bit and she tried to bribe me by saying she would reschedule 2 people for 4 hours next time.
I told her I don’t want her ‘imaginary offer’ with all her imaginary employees that never show up & as far as I have seen — don’t exist.
My husband called her later to thank her for wasting more of our time & also reiterated that we would be posting on Unilocal and other sites. She said ‘everyone’s house is too big, those are the people complaining” — wow! She’s a saavy business person!!! Don’t they ask the square footage of homes and should plan accordingly???
Anyway, i am learning my lesson — all the daily deal sites are great for restaurants and things like that but service related offers are oversold and under-​managed. I have had a couple of other bad experiences.
Screaming Deals is crediting our account & i will NEVER purchase or deal with Trusty Maids again.

Like many on here, I bought one of two deals (2.5 hours or 4 hours) from Screaming Daily Deals. I emailed them to schedule and heard back within 24 hours that they were looking for a date for me. I did check the website first after seeing scheduling issues people had and they clearly stated they were booked 3+ weeks out as they had 2 deals hit at the same time (Living Social and Screaming Daily Deals) so I requested for about 3.5 weeks later, got a confirmed date within a couple of days and a quick, professional response from Cherish. My first cleaning would have garnered a 3 star review — the only reason this is not a 5 star review is due to the first cleaning — but I have 2 teen aged sons and these guys definitely went above and beyond.
The initial cleaning was NOT bad — but a quick job. There were areas that the girl who came out definitely seemed to rush. However, I emailed right after wards and Cherish responded straight away, apologized and said no excuse for less than excellent service and offered to have my place redone. She did explain how booked they’ve been and that she’s had her teams booked solid between the two deals, but was careful to restate there is never an excuse or reason for not GREAT service. (P.S. I had family coming into town, my Bridal Shower within two days, so I was rushed/​stressed and they were very understanding of why it was so important!)
The second time out the two-​person team did an AMAZING job — more than I’d asked for and were very professional. Honestly, I WILL use them again and have told my landlord about them. Everyone has a busy season/​time and my biggest concern with any service based business is how they deal with tough situations — Trusty Maids definitely went out of their way to make me happy.
One thing I’d say is that with ANY service (busy or not) it generally takes 24 – 48 hours to hear back, so don’t expect an instant response. Second, I’ve seen people on here complaining because their place wasn’t spotless after the 2.5 hour cleaning. I have a smaller 2 bedroom condo and I can tell you right now NO ONE can get a place even this size spotless in 2.5 hours. I paid for the 4 hour cleaning, checked their site for what they cover and paid to have an additional service (they also have onetime deep cleaning for an up charge). I’ve looked around and there are services Trusty Maids includes that many do not and they showed up well within the scheduled window and communicated as soon as they were on their way to my home.
I am taking the time here because I hate to see a small business get so slammed and not have people come back and re-​review after the business has responded. I agree there is no excuse for poor service, tardiness and failing to call, but I didn’t experience those things from TM. I got a good response (within 24 – 48 hours) both times, on time and they went out of their way to make me happy after service was mediocre (not horrid) the first time.
Cherish — (and Jessica & Maricruz, the team who came to my home and did excellent work) thank you and I will be a return customer!

Yikes. We just had a «trusty maid» leave after 3 hours and she didn’t even clean the downstairs of our condo… no downstairs bath, den, dining room, vaccuming or floors. The house cleaner did not appear totally to blame because it should have been a two person job (when was the last time you had one person come clean a 3 bedroom condo?). However, as the cleaner was working, some lady showed up at our door to tell the house cleaner she had to be done and then swept her out of our home, unfinished. So unprofessional and annoying because now I have to clean the house anyway. Hoping Living Social will make good on this because this was an unbelievably bad house cleaning experience. It has become apparent that companies like this think Living Social is a get rich quick scheme as opposed to a way to bring their business new clients.

Wow… I’m not the only one who got terrible service from Trusty Maids. I too paid for the 4 hours of cleaning from living social. I understand that I bought Trusty Maids service at a discount, but I can’t believe what a terrible job the girl did at my house. I’m actively seeking a cleaning company to come twice a month and Trusty Maids will definitely not be coming back. If I were to go into the litany of missed, overlooked and unclean complaints l’d be here all night. Bottom line, Trusty Maids is not worth your money. True to their name, nothing was stolen from my house, but they did bilk me out of sixty bucks… shame on them and shame on me for purchasing that bull$hit from Living Social… Never again!!!

Worst Cleaning Service Ever!
If I could give negative stars I would! I purchased 90 minutes off Living Social. First it was hard to get a hold of them but after a couple weeks I was finally able to schedule a cleaning.
The first time they were suppose to be there from the 7am-​11am window. Did not show or call. 5 hours later when I was out they called to tell me they were at my house.
After rescheduling for another day. A young guy and girl came over. He called to let me know what time he was going to be there. Once they got to my house the guy told me that he accidentally double booked another resident close by and that he was going to go over to the residence and see if they could reschedule and that he’d extend our cleaning to 2 hours since he had to leave for a little bit. 1^st) If he called me on his cell I don’t understand why he couldn’t call them to reschedule on the phone. lol.
so he left the girl there to clean by herself and said he’d be RIGHT back. I don’t know if he took off with all the supplies or that’s just how they roll b/​c she didn’t have anything. She borrowed all of our cleaning stuff which we barely have any since we just moved. She asked for a vacuum which we didn’t have. Luckily my roommate had a dinky vacuum that doesn’t vacuum anything. lol.
Once the guy finally came back from whatever it was he was really doing, an hour and a half later they got into a huge argument in our house. lol. It seemed to be about him leaving her and then she stormed out without finishing. He did a light dust for the rest of everything and was done. lol. There were so many missed spots on just basic dusting, mopping and sweeping. It was so ridiculous.
Beyond disappointed with Trusty Maids’ Service. The name of the company should be called non-​trusty maids. lol.

I can not believe this maid service.
I scheduled a cleaning for a party I was having, planning on using one of my vouchers from
. I really wish I would have checked this site beforehand.
First off, I scheduled a time to have our housecleaned more than a week in advance. Not only is it difficult for us, but I needed to schedule a time that allowed my husband to be home from work in order to be available to let «trusty» maids in. He specifically took time off (difficult with him being in the Marine Corps) to be available. Not only did Trusty Maids not show up, they had «no record» of the appointment I had made, despite my confirmation email sent directly from Trusty Maids.
Once we rescheduled and a maid arrived, we were told that we had been booked for a 3-​hour cleaning, rather than the correct 90-​minute cleaning. We agreed to meet the nice attendant in the middle and offered to use 2 of our 90-​minute cleaning vouchers to fulfill his schedule. Once he left, we received a call from the office asking why our maid had stayed the 3 hours when we were only scheduled for a 90-​minute cleaning. After explaining the situation, we were told we would get a call back to reconcile that difference. Still haven’t heard back. It’s been 3 weeks.
When i got home I was pleased to find that our bed had been made without our fitted sheet (what the hell?) and that the 300 $ Egyptian cotton fitted sheets we had gotten as a wedding gift were crumpled up in the corner of our bedroom, along with the used cleaning rags (not ours) and expensive towels (definitely ours) which were used to clean our house.
This service is UNBELIEVABLY bad. I now wish I would have taken pictures and am totally embarrassed I suggested this deal to anyone else.

Just requested my Living Social refund for Trusty Maids today. I was very disapointed with this service.
First, it took almost four weeks to contact them. I sent several emails, made many phone calls, and only after two text messages did I get a return call. I should have seen that as a clue, but wanted to give these «single moms» (as stated on their website) a chance.
We made an apt. two weeks out, a day before a party, but came home at 9:00pm to get a home phone message that they would not be coming at 7:00am as expected the next day! No explanation, apology or apparent concern. I was first shocked and then really miffed as now I had very little time to clean myself, on top of preparing for the party.
It took Destiny two weeks to call me back to reschedule (I was out of town at the time) but she didn’t even remember me or the fact that they left me hanging previously. She thought I was a new client and offered me a date for a month out. I reminded her that they cancelled on my once before, and she blew it off — again, no apology or attempt to make up for the less than 24 hour notice.
This service was very unprofessional and after reading other review here, Im glad they didn’t show up after all. I’m happy to get my money back.

WORST MAIDS EVER!!! I would have given NO stars but I couldn’t. They just left my house, well I should say the one girl that showed up. I have had a few maid services come to my house and every time before I’ve had 2 or 3 maids come and clean. This time one girl showed up and took 90mins to clean 2 small bathroom and the cabinets. Thats it! What I ended up with was a film on my cabinets, dirty faucets and dirty toilets! So now I have to clean EVERYTHING she did… I got this deal on livingsocial and it was a waste of money!!!
DON“T WASTE YOUR MONEY!!!

Trusty Maids CANNOT be trusted! I’m writing this review after their second no-​show. TWICE? Really? The first time they never showed up. After talking to Destiny and rescheduling, guess what? She calls on the day of to let me know they won’t be able to make it and would like to reschedule again. What kind of business are they running? It’s absolutely frustrating dealing with them because whether or not they’ll show up is a guessing game. There are plenty of other house cleaning services out there, folks… ones that are reliable.
By the way, I had purchased a deal through LivingSocial and was able to get a full refund. Apparently, I’m not the only one who’s been stood up. The LivingSocial rep told me their merchant solutions department will contact Trusty Maids about this issue.

Bad Experience!!!
I purchased a deal for a one time cleaning through a discount company. I called several times to confirm my cleaning which I scheduled online and got no response for about a week. Then a phone call and the person who called had no idea about the scheduled cleaning. We then proceeded to schedule the cleaning about a month away. Two weeks prior to the appointment I called to confirm and was assured the cleaner would be there and call enroute to my home on that day. Four hours before the cleaning I received a phone call advising me that they had to reschedule the appointment. Very disppointing, DO NOT USE THIS COMPANY.
This company should be banned from any «coupon company».

Today is the second day that I have waited for them and they did not show up. The first time I was scheduled 2 weeks ago. After I called 3 times to find out where they were, I got a call from them 1 ½ hours after my scheduled time and they said the maid was sick and could not make it. They promised me it would not happen again. Well, here I am 2 weeks later, 2 hours after my scheduled appointment time and they don’t know when someone can get here because maids called in sick.
I do not want to waste another day just to get stood up by «Trusty Maids
Don’t waste your time either.