PetSmart

Jennifer and Elizabeth are the best trainers! All of the staff is friendly and welcoming. I love taking my fur baby Chance here every opportunity I get.

5 Stars for the grooming department for making it easier to book online to see when my favorite groomer Kimberly is available to take care of my dog because my dog has to have a certain cut by my father’s preference. Or else I would be whatever about her cut if it was my decision. hahahaha
The store overall is also great, I usually write my reviews on customer service over reviews on food at restaurants.
They always greet customers walking in no matter what and I love that they always smile at my dog when we come in. My dog take the attention away from me which is GREAT. haha
Customer service is my top concern whenever I check Unilocal or when I review a place.
So, one day if i get poor customer service, trust me; it won’t be a positive review.

I love this PetSmart! We have our cockapoo groomed here & Jessica does a great job! She’s so patient with our puppy & if we don’t like her cut, she fixes it. Also, our pup is extremely picky with her dog food. If she doesn’t like a certain brand or flavor, all we have to do is bring our receipt back & they refund us! I don’t know of any other place that does that. Their customer service is awesome. I highly recommend this location.

Thanks Kimberley (think that was her name) for the exceptional service I think you are such a hard worker!

I went in to ask about dog sitters. They don’t offer any services like that at this location, so I asked the clerk if they perhaps had a list of reliable sitters. The young man, Anthony, immediately texted his dad to get info on a sitter their family uses. He was very patient and extremely helpful, so I wanted to give him a shout out — thanks, Anthony!

My dog is learning so fast in their training class and she such as a gentle lovely girl now. I think that 100% dog will succeed in the training class. If you want to train your dog just come here only 120 $ for 6 weeks :)

I love coming to this store everyone is so friendly and have good customer service. My little max is always happy to see Kimberly. She does an amazing job I always refer her to my friends. You can tell that she does care about dog needs not like other groomers. Every time I come in with max for his grooming she always has a lot customers in the lobby :) the store is always clean and tidy.

I usually have great service for our dog Rocky but yesterday was unbelievable. First of all I had an appointment at 5 and got a call if i can come in at 4, I drop my dog at 4 and get a call at 6:30 apologizing (from manager Jessica) that the hot water was off and to come get Rocky! He was there 2 ½ hrs and nothing done on him. All I got was an apology and come back after Sunday when they will have openings. I felt like a lack of empathy and felt bad for Rocky sitting for 2 ½ hrs! My husband picked him up and they did not offer any discount for future appointment or even bother to set one up with him. I have been a loyal customer since they opened and felt such a lack of concern for our feelings and for our Rocky’s. I had to post one star just to post my comments!

I’m absolutely blown away by the grooming and overall customer service of this place. I was greeted right away upon entering by the cashier and manager MONICA, my groomer was named JESSICA, and she did such an amazing, amazing job on my sweet girl with frizzy shedding fur. She asked me along the way exactly what I wanted done, (I.e. Fur length on body, limbs, tail, face, etc) she brushed her teeth, trimmed her nails, cleaned her ears, and even tried cleaning her anal glands but says there was nothing there, nice! My pup was a little nervous at first, but got comfortable really quickly bc Jessica and Monica were so sweet with her. They told me it would take about 1−2hours, so I walked around the store and grabbed lunch next door. (There’s also a movie theater in the complex). Great team work guys, keep it up!

Came in today with my pup for some much needed grooming. My Yorkshire terrier had Miriam, and she really did a great job! (They always do!!). What really blew me away today was the customer service provided by the cashier, Elizabeth upon checking out. Such a total sweetheart. Greeted me with a smile upon entering, and sold me on puppy starter kit, which has savings of up to $ 270. Which is definitely going to come in handy. Thank you!

First time customers and we will be returning! The whole ambiance of the place started on the phone! I called grooming a week prior for my dogs grooming and the gentleman was vary informative and nice! We get to the store and we are greeted quickly! I filled out a form 2 initials since they had our information from the vet they called themselves during last week! I also got a reminder that they did so through and voicemail! My dog has been sad since her last groomer retired we have tried a few others but she always came back skittish! Today she was happy and I loved that her cut was perfect and her nails were smooth and she smelled amazing! Thanks Stacie and the other girls in grooming! When we went to pay the cashier offered me a promotion that not only saved me money but gave me free stuff for my fur baby! I was so thrilled the whole team was excellent and I haven’t been served that kind of costumer service in along time! Thanks so much

***WARNING**** Do not support this business at this location. I bought a few items from here for my dogs. Two days later I had to return 2 things, the cashier circle the item on my receipt, and a few days later I had to return something else. They told me I had already return the purchased. Which is not correct BC the cashier make the wrong returned and circle the wrong item on my receipt. I try to explain to the manager, but she didn’t want to listen, and her assistance (NATO Castro) asked me to leave the store or he has to call the police. My advice to u all make sure u check the item u returned on ur receipt if they circled wrong item otherwise they will not take it return back. I will never shop at this place again.
Go to Fullerton or Buena Park they have better customer service. I returned the same item. They did not ask me a question. DO NOT SHOP AT PET SMART IN GARDEN GROVE.

Brought my puppy to take a picture with Santa and he wasn’t there. And I called and they said he was going to be there. I get there and they took a picture and just photo shopped Santa. Wasn’t the best picture cause you can tell its photo chopped. Wish he was there. I use to bring my other dog before can’t believe they actually didn’t have Santa this year. I hope next year they will. What a bummer. But what makes it up is the employees they were very nice and had lots of patiences with the dog and treated him really good. And they let you borrow props for the pictures which is awesome! Thank you Pet Smart!

Customer service is great! Everyone is friendly and offer to help with any questions you have regarding your pets. My anger is more towards the grooming department… The girls were all friendly and they seem to really care about your pet. But really 5 hours for a bath and cut. I understand my dog is old and requires multible breaks and I appreciate that but come on. 1 dog shouldnt take that long. Was told my dog would be 3 – 4 hours and ends up being 5… It wasnt even a busy day for them. I think ill just stick to my usual pet groomers on katella unfortunately they arent open sundays but they also dont taken 5 hours to groom and bath my dog. Ill definetly be back to pick up food and supply for my pets but never again to the grooming department.

my rating is so high because of pet training. I have not went to the groomers at this location I go to the Fullerton location. Anyways! My puppy recently graduated from puppy training and I am very pleased. Given he knew a few of the instructions to begin with but he was a quick learner. The trainer, Jennifer, was amazing. She was very knowledgeable and gave each owner time to ask questions that pertained to their dog. The only thing I wish would have been able to do after was have more training times because I attended the Sunday class and now for the intermediate it is only two days a week which are days I cannot attend. I will be keeping an eye out for new dates. Thank you again for the puppy training.
Side note: the store is kept very clean, full of friendly people and usually has everything in stock. Please try out the dog training you wont be disappointed.

I honestly LOVE this petsmart. They are so friendly and nice. Any time I come with my pet they always compliment them which for obvious reasons makes me feel good. It is clean, well organized and just has a good atmosphere. The only complaint is they aren’t well stocked, probably because they are popular but still inconvenient.

My in-​store experiences have been good when going to pick up dog food or a replacement collar. However, I did have some very big challenges when calling in. Most recently, I called in to make an appointment with the grooming salon. I was put on hold, and after five minutes the phone rang back and they picked up only to tell me they would page grooming and put me back on another 5 minute hold. After the second time they pulled that, the third person finally said, «Oh, the grooming department is closed». A ten minute phone hold from two different employees who both did not know that the groomers close at 7pm daily?
At least the third girl who answered the phone offered to still help me make a grooming appointment… kind of. There were several phones ringing in the background so I could barely even hear her, and when the days I inquired about were all booked, she offered me no other solution but complete silence on the other end. Perhaps you might suggest a day or time when you do have something available?
For a business that has to take care of living, breathing creatures I just would have liked some more customer service or attentiveness. I have unfortunately experienced this at the PetSmart in Tustin as well.

I come here every week for the good deals and cute doggy accessories! I feed the shelter animals treats every week, so I come here to get them yummy and nutricious treats. I always love their sales on clothes and treats, as cheap as $ 3! I like Petsmart so much more than Petco, and this Petsmart happens to be my favorite location!

Came here looking for a syringe for my cat so I can force feed her water. She’s sick and refuses to drink any water or eat any food… I came and asked the manager (I think her name was Michelle?) about how I should insert the water into her mouth for her. The manager was very helpful and nice. She even suggested getting some type of nutritional milk thing for my cat since she does not want to eat or drink anything.
Although the manager was very helpful and suggested many things, she showed me the wrong way to insert water into my cat’s mouth! I researched it and inserting it straight into her throat will cause the water to go to her lungs and cause her to choke… luckily I looked it up and found out that you are supposed to put it sideways into their cheeks…

Always Come Here for my Dogs food.
I however do NOT bring my Dog to his favorite store anymore due to fleas… every time we brought our fur baby, he came home infested.
I do LOVE this Store though.
They Love Animals and It Shows… I Love The Quality Food. It’s the Only food we’ve used since our pup was a baby.
I highly recommend Wellness Dog Food.