OC Nissan Garden Grove

They did Not do well I had to pay $$$ for them to do a diagnostic !!! and they gave me some little problems, and then I had to ask them what about the transmission the guy runs out back to the mechanic comes back and says oh yeah you need a new transmission they’re Supposed To be Telling me what’s Wrong — I’m NOT supposed to be telling them what they should be looking for they re suppose to know, Plus they would NOT give me my money BACK!!!
Very displeased :-(

Having used two other local Nissan dealers for servicing my vehicle, by far, Garden Grove Nissan far exceeds all others in customer service. I’ve had numerous service members assist me on my visits here and all were friendly and professional, they were all accommodating and always try to find any discounts available to help keep costs within reason. They take their time and they don’t rush you through, their attention is personal. Service is as prompt as possible and they keep me updated with phone calls. They also offer a shuttle service for local pick up and drop off. Their waiting area is comfortable with couches, tables, vending machines and free donuts! I will continue to use this dealer for all of my service needs!

OC Nissan has been changed to Imperio Nissan of Garden Grove. I came in to give my Nissan leaf a charge for a few minutes and while I was here I cruised around and check the place out.
They have two charging stations out in front which worked out really well for me because I needed to get the leaf some juice.
On the far end of the lot they have this stone structure road thing where the off-​road vehicles go which is kind of cool.
They have a double decker showroom that looks very newish. I got a good vibe from everybody in there while I was waiting for my charge.
There’s a massive three-​story garage structure right next door to the main showroom that you can see from the freeway and I suspect that is where they keep most of their cars

I had a great experience buying a new car here. Karl Dollberg was my salesman, with some help from Randy. We negotiated everything over the phone, and I was able to come in and sign the papers. There was no pressure at all, even from the financing department, and I got a great deal. I would definitely recommend this dealership. Just be sure to ask for Karl or Randy.
By the way, I bought a 2014 Nissan Sentra SV. It’s been 6 weeks since I bought it, and I love it.

This review is regarding their service repair department. Straight off if you ever work with these folks I hope you get to work with Ben Gonzalez. He really championed our situation and ensured we received the best service for our 2010 Murano SL AWD.
Out sit5uation was we ran into a transmission glitch on a super hot day coming down I-​5 and by the time we tried getting over the grapevine it became serious. We were in the OC area so contacted OC Nissan GG and spoke with Ben who arranged for us to drop off the car and be shuttled. Now where Ben really stepped up is when they found the problem and it was covered under warrenty but required unique part. They were not going to be able to have the car done for us in time but Ben hunted down the part and had it overnighted and the sevice team was able to complete the work on time. Car now has been working great. All around great expeience with these folks.

Update: The same day I wrote the initial review, I got a call from James, the Finance Director at OC Nissan (not a coincidence). He was very apologetic for the situation and explained that whatever we were told originally must have been a mistake. He then said that he would have the check cut that day and available for me to pickup that afternoon.
I drove over to the dealership after work. James met me in the showroom, check in hand. We sat and talked about the situation for a few minutes and he took a detailed report of everything that we had discussed. He explained how important things like Unilocal reviews were to his business and assured me that this was not a typical occurrence at his dealership. Bottom line, James was awesome and did make me feel much better about having chosen OCN to lease our car from.
My advice to anyone buying a car (not just from OC Nissan), be VERY clear and implicit about every detail. Don’t assume that just because a salesman manager tells you something that it’s accurate. Make sure you have important details in writing!

I would not buy from them, purchase a used car and car is already having issues after one month. I purchase extend warranty and how convienent that part that I need is not covered.
It sucks that sales pushes extented warranty and tells you everything is covered expect basically gas but you go to use it and they tell you in parts it’s not covered and its going to cost you 400.00 for part. Buyers beware

Came here at 9am to have a car symptom looked at and diagnosed. I told them I need to leave by 4pm. At 3:30 they finally look at the car and ask preliminary questions. Now the car sits without anyone’s attention. I told them I refuse to pay the $ 110!diagnosis fee. Problem still unresolved and I wasted a whole day.
Very unprofessional.

Sale
I purchase my 2013 leaf a few month ago the sale men Mark was very nice and very knowledgeably. He answer all my question. Kevin in finance is nice n help me get the payment I needed.
Thank you OC Nissan

By far the best Car Buying/​Leasing experience I’ve ever had, no stress, pressure, awesome customer service, ask for Karl or Randy, I have been to many dealers in the past to purchase new or used card and I have never had a better experience as I did yesterday, I would 100% recommend this dealership, every other dealership should come and take a class with them, the never felt pushed, guilt, into getting the vehicle as other places tried to do over the phone, and they were able to work with me to get me into a new Nissan Leaf, I could not be happier with the process and with they’re customer service. I can guarantee you that any services that are required at any point by the car will be taken here for service.
Thank you so much for your great help and service Karl.

I had a great experience buying my first car thanks to Danny Hoang & Jay Tran at OCNissanGardenGrove

I came here to lease a Leaf. Pancho was my sales guy. He was pleasant to work with, wasn’t pushy at all, and I was out of there with a new Nissan Leaf in 3 hours. It is important to note that I went in the morning on mothers day, which I planned so that they wouldn’t be busy, and I think that did help with moving things along quickly.
The finance guy (don’t remember his name) was also very easy to work with. He didn’t try to sell me any extra stuff at all. This is my first time leasing a car, I’ve always bought before, so maybe that’s what happens with a lease. Either way, there was no pressure and it went fast.
I would definitely recommend this place if you’re looking for a Nissan. Like all car dealers, go in knowing your stuff and with reasonable expectations and things will go a lot smoother.

I had the BEST HASSLE FREE experience at OC Nissan Garden thanks to David Campos. I took it here because my local dealer was sure nothing was wrong with my car. Once I brought it to David he was sure it was the transmission, had it diagnosed, and had it replaced within 2 – 3 days of me dropping it off, all still under factory warranty. David was super helpful in following up consistently to let me know the status of my vehicle. I was so thrilled with the service I will continue to bring my car to get serviced here on a regular basis.

Had my 2006 G35 coupe serviced here before I sold it. Price wise, it was a lot cheaper than Infiniti. The service was great and done in a timely manner even though they are pretty busy compared to Infiniti.
However, when I looked over my car, I noticed that their technicians forgot put one of the bolts back in for the intake filter cover. Also, every single valve stem caps were loose. And somehow one of the valve caps went missing after a few weeks since I didn’t notice they were loose.
As for the missing bolts, I noticed that right away and took my car back to Nissan where they replaced the missing bolt.
The Service adviser was friendly and easy to deal with. He fixed all of my concerns no questions asked.

Very bad service. Was there for 5 hours. No one came to even give me an update.
Very bad service. Was there for 5 hours. No one came to even give me an update. Dave did not even tell me what is wrong with the van.

NOTE: sales department
This has to be the best experince buying a car with felipe and mark. They help me with purchasing a new car and everything went smoothly and quickly. This is my first experience buying a new car and I thought it was going to be hectic but really easy. If you want to buy any Nissan go to Felipe or Mark, they are the best guys to go to. Long story short best nissan dealer to go to.

NOTE: This review is based on the SERVICE department ONLY.
I found OC Nissan Garden Grove through Unilocal,and due to the high reviews I decided to give them a try. I have always been adverse to dealerships in general, primarily due to the high prices and shady experiences myself and my friends & family have had in the past.
So it was with great trepidation that I took my new Z in for a simple oil change. I felt it was a good litmus test to gauge how well I was treated, how the pricing compared to a long-​time garage I’ve used for many years, and the overall experience.
I was very pleased to discover that the many positive reviews here were representative of my own experience. I was greeted immediately upon arrival and treated professionally and with a smile throughout the whole process.
They gave me multiple options for my oil change and clearly spelled out the pros/​cons to each one (in my case the more expensive but dealer-​recommended option, as well as a slightly cheaper full-​synthetic option, and finally a bit more risky but MUCH cheaper standard option). Having done my homework beforehand, I knew the prices that I was quoted were pretty standard and right on par with the place I normally go (which typically has some of the cheapest prices I can find).
They also pointed out a recall on my car and gave me the option of having that done as well or at a later time if more convenient for me. I opted to have it done immediately. After a few hours I received an email and a call stating my car was ready for me. Upon picking it up I was pleased to see they had washed it and everything seemed to be running great.
I will be returning, and if I continue to have the same experience as my first visit, they will have a customer for as long as I’m driving a Nissan.

Just got my second cat there in the past year and again a great and positive experience. From the first hello to finance these guys are top notch. Sales guy was Johnny Minh and he was awesome and on task from the get go. He knew what I wanted and didnt waste my time with trying to go off path. Once we picked my car the finance manager (numbers guy) who’s name is slipping my mind, came out and gave me a ridiculous (in a good way) deal. In fact it wasnt a deal it was a steal! I even had my wife at another Nissan dealer ready to sign on the dotted line, and this guy came with numbers that not only killed the other Nissan dealer but put me in an Altima instead of a Sentra.
I take my cars there for service too, Ben is awesome and gets it done quick for me.
This place is awesome and as long as Nissans continues to make cool cars, this will be my dealer!
Thanks,
Jason

This was one of the worst experiences I have ever had with customer service. Let me explain:
My initial visit here was great. Ali, one of the salesmen, helped me find a wonderful 2013 Sentra, I signed the papers and left, happy with my purchase.
However, I was called back a month later and made to wait 4 HOURS for one of the finance managers to come help me. Note, they wouldn’t tell me what I needed to come back for on the phone, they just kept telling me it was «Good News.»
Turns out, the finance department sold the car to me without confirming that a bank had approved me yet. Then, I was made to wait another hour while the whole finance department ran around like chickens with their heads cut off.
Not only did they wasted my time, sell me a car that wasn’t approved but then they had the nerve to pressure me to accept an APR rating that was more than TRIPLE the original cost.
I have since called the Finance department several times to solve the issue and they keep giving me the run around. I will literally be on the phone on hold for 2 hours sometimes. I was finally able to speak with someone kind enough to explain to me that the finance department has had problems in the past and that this particular Nissan location is attempting to revamp their department.
Oh, and I just called Carlos, the guy who put together my contract and asked him a question about my contract. He told me to call someone else in the finance department because he wasn’t at work? Then, when I called the department, they told me to call Carlos. Cool, super helpful.
Please note, this is a critique on the FINANCE DEPARTMENT ONLY, not the sales guys, who are awesome. I just seriously regret ever coming here and having to deal with their rude, unorganized finance department.

Please Read: This review is on the SERVICE Department only!
My X-​Terra is a 2006, and I have been regularly returning for all of my scheduled maintenance since I first bought the car. Ben and Ed in the service department are rock stars! If not for them, I would have not felt compelled to return. I would sooner trust a snake before trusting this dealership’s sales department.
Over the past few years, however, the service department has been less personable overall. In fact, Nissan began phone-​calling reminders prior to scheduled maintenance. I put a quick end to that! I believe it was probably an out-​sourced company that was brought in to «improve» customer care at the dealership. Funny, I found myself to be less connected after that shift, less cared-​for. Nevertheless, the service department staff that actually work on the premesis are tops. After six years, there has never been a time when I wasn’t referred to by name upon arrival and greeted with a handshake. Ask for Ben and Ed. You’ll see.
Make sure to give them your email address. Special coupons and discounts will arrive soon. :)