LabCorp

My 6 day old newborn and I were seen at Lab Corp in Garden Grove after being rejected by Quest lab that is located in the same Medical building as Lab Corp. My husband and I chose Quest in GG due to having the earliest available appt. and this was very crucial due to my sons condition, we needed ASAP. What started off bad at Quest due to their error and cluelessness led to a nightmare at Lab Corp.
We had a 7:30 appt and Lab Corp was supposed to honor our appt but unfortunately it didn’t play out that way. The place was packed, not a seat was available and I had hoped to spare my newborn being in such a predicament without eating for such a long time.
The women at the front desk named «Cathy» seemed very irritated by our unplanned drop in. When my newborn was crying due to hunger and I asked her how much more longer she was not at all sympathetic and only responded with an eye roll and telling me she still needed to put in the order. I was beside myself at this point because we as responsible and caring parents for our lil one were in the hands of this lady who just simply had no heart for human regard. When finally my son was seen at 9:00am I quickly found the nearest room to breast feed my sick and starving son. I thought it would be fine, but Cathy entered the room coldly stating she needed the room. She could have offered me another room or even a chair to sit on outside because there were no seats available but she didn’t. Instead a very nice women in the waiting room gave me her seat for me to comfortably feed my son while she sat on the floor.
I would have never imagined such a scenario like the one we went through to have happened because we did have everything in order and correctly set up on our part mainly to avoid chaos and stress for my son and I. I think we would have been able to have put up with the unjust wait if atleast the service was fair and showing respect to us and other people. The people there are mostly old or non– English speaking and it’s terrible how cold and apathetic they are treated. So sad that there are people in this field that can make a positive change for others during a rough time but instead choose to make it harder on people who clearly need a break in their life. I do have to say the gentlemen drawing both my sons and my blood was courteous and very efficient at his skill. He was the only one who put a smile on my face. His name was Calvin and I thank him. Terrible experience but thanks to God we got through it.

This location used to be better, but it seems they have a high turnover, as I see new faces every time I come in. The last time, I was denied a blood test, saying that my standing order had expired. Turns out they should have called my Coumadin clinic for approval, but they weren’t so interested in doing that. I’m going back this week, so we’ll see if attitudes improve…

Unfortunately this location of LabCorp loses a star because you have to pay for parking. $ 2 for the first hour and I knew I’d only be here for less than ten minutes. Not entirely LabCorp’s fault, but I would rather go to another, further location with free parking.
The customer service was somewhat lacking. I did not bring a physical copy of my health insurance card because my carrier does not mail me one and made it seem like I could show it on my phone, which I had been doing thus far with no issues. The staff member at the front told me I needed to print it and offered no solutions. I couldn’t email it? Fax it using an app? Finally she recommended that I call my doctor to fax it over, only after I stood there dumbfounded. My doctor’s office was not open yet, but luckily I was able to call my boyfriend to log in to my account and fax it for me. Simultaneously I also found an app that would have let me fax it from my phone as well. However, needless to say, she wasn’t too helpful. I later noticed a photocopier behind her that I’m pretty sure they could have made a photocopy from my phone, but maybe that’s not possible and I just don’t know.
Anyway my boyfriend faxed it and when I came back a few minutes later, someone else helped me at the front and drew my blood who I felt was much more friendly and helpful.
I did end up leaving within 15 minutes.

LabCorp offers convenient online booking and I had no problem getting the time slot I needed.
This location is located on the 2^nd floor of the Grove Arts Medical Building, next to Garden Grove Hospital. The building’s a bit run down but the lab’s office is clean & organized
Service was great, no complaints.
For all businesses in the Grove Arts Medical Building, parking is free for the first 2 hours.