Kaiser Permanente Garden Grove Medical Offices

Great location. There’s almost always a five minute wait to check in but they are very friendly and efficient. The pharmacy is great and able to answer any questions you have. Love the Kaiser system in general but this location is one of my faves. Excellent doctors, great parking, consistent experience.

I ran short of a critical medication while visiting Disneyland. I called the Kaiser Garden Grove pharmacy and spoke to a pharmacist who gladly filled an emergency prescription. A few hour later I stopped by and picked up my prescription without any delays. Very impressive service!

Excellent Efficient Fast Customer Service in Urgent Care !!! Awesome RNs @ Front office & Back as well. Keep it up !!!

This place is amazing! We were in and out in less 30 mins. We came over here because the Kaiser Urgent Care in Downey was out the door with about a hundred people waiting hour. When we came here they were automatically nice and I really felt like they wanted the best for me. I don’t understand why this place doesn’t have five stars because it was amazing.

I feel like kaiser is so advanced with technology but that’s not always a good thing. They have good service and the doctors are really nice and friendly. (at least my doctor was)
But after my visit today, I kind of felt annoyed that what I came here for wasn’t really all addressed. Every appointment I have is like 10 minutes long and I pay $ 15 copay every time. You would think that I would get like a little bit more time to ask the doctor questions but I feel like whatever you came for and if you didn’t mention anything else they won’t ask. I specifically came here for 3 different reasons. It’s not always one reason why we visit the doctors. There could obviously be more reasons why but they don’t ask. And once the doctor leaves you, you can’t ask or speak to him or her anymore. Lol which is kind of annoying. I don’t know. I feel like my parents pay so much for a «better» doctor and «better» insurance but we don’t always get what we want or need out of each visit as we would at a smaller, individual primary care doctor.
My parents are old and they like to go to the doctors more often and usually kaiser tries to get them to limit their visit to 2 a year. Lol I mean I get that they don’t need to go all the time but if they have questions and concerns and they want to pay their money for the copay why shouldn’t they? Anyway I don’t know how the medical field works, but that’s my just my two cents on today’s visit.
Someone should enlighten me.
But they have an app and an online website where you can email the doctor so maybe I’ll try that instead.

came here a couple times. first time for myself and the second time over this past weekend for my kid that’s been sick. both times i was able to get in and out in a reasonable amount of time. both times i did not have an appointment upon arrival. The doctors did their work well and got us the medication we needed. the pharmacy located downstairs makes it very convenient not having to make another trip to pick up. open 7 days a week and a great option for Kaiser members to take care of their immediate medical needs.

I like this place. Had a very nice doctor. Made an appointment on a thursday and was there the next day and got the help i needed. I’m an EMT, so i know what shitty hospitals and medical offices are like. This isn’t one of them.

I wish they would hire more staff here. Whever I come to my OBGYN appointment, it is never on time. Today I had to wait an hour for a 10minute check up. I am in the medical field and it is not the MDs fault this happens. Most problems happen because of LACK OF STAFF which is reflected at Kaiser. They removed their OBGYN clinic from the La Palma office which is 2 miles away from
my home probably because it was slow (i didnt have to wait long and had no problems booking appointments there). Now I have to drive 11 miles to have a long wait time and it is difficult to get appointments. Boo!!!

At the urgent care and the staff is very friendly and helpful. The check in was very fast and the waiting time was as well. If I ever need an urgent care I’ll be coming back here.

Came here to use the Urgent Care and I was processed really fast! I’ve been here before, but I was fast tracked on my most recent visit and was in and out within an hour! A little awkward during discharge, cause the PA just left me in the hallway and I didn’t have any paperwork. One of the nurses was kind enough to ask me if I needed assistance and she checked my record, printed my discharge, and gave me instructions for my meds. Thank you so much to that nurse, or I would have been standing there longer than I needed to. Boo for the PA that just left me standing there clueless. This location is clean and easy to locate. The pharmacy is on the first floor and I was able to pick up my prescription within 10 minutes of being given my discharge papers.

First let me start with the call center the lady that schedule my appointment didn’t get her name wish I did she was very helpful was able to find me 2 appointments for my daughter same day different time but it’s a emergency so I took it went in check in station the lady very nice helped me out quickly off I went to the second floor before I even say down they took my baby back the doctor checked her very well diagnosed what she had explained everything same doctor saw my 2^nd daughter same service way to go doctor and staff thank you 5 stars assistants 5 stars service 5stars very happy mommy

Went to urgent care and was attended to quickly. The doctor and nurses were the sweetest most supportive people and made my stay a special experience. They went above and beyond. I would make a special trip to this location for the service.

This review is for the pharmacy and the general practice of how Kaiser now fills (or chooses not to fill) pain medication
My mother went to have a tooth pulled. The dentist gave her a weeks worth of the lowest potency of Vicodin (Hydrocodone). They would not fill it and gave her some lame excuse.
I had to come home and research why Kaiser wouldnt fill it. Because the level of heroin addicts has spiked in this country and California, supposedly due to doctors over prescribing pain meds, they no longer fill prescriptions for opiates. REALLY?
My mother is not an addict, she doesnt take pain meds but needed to that day due to her jaw being in severe pain.
Kaiser needs to really look into this new way they are having the PHARMACY dictate how DOCTORS write prescriptions. Just because of a spike in teenage opiate use, they take OLDER people off of their pain meds who have LEGITIMATE medical reasons?
Shame on you Kaiser for trying to play GOD without differentiating between people with legitimate reasons and addicts trying to scam the system. It makes me think this is a ploy to reduce costs than to actually help reduce the number of addicts.
How does punishing law abiding citizens with legitimate reason help cut down on illegal use?

Pretty horrible urgent care services. My mother and I had been in urgent care for 30 minutes, considering they did tell us it would be a hour and a half but people that were arriving after us were almost immediately admitted. Would not recommend this urgent care or hospital AT ALL.

Came to urgent care because I was in need of antibiotics BADLY!
Came on a Saturday around 6pm and went to the desk to get my name down. Copay for me was only $ 20 and she said the wait can take a little long. I told her what I thought I had and that I just needed to see a dr for antibiotics and explained all my symptoms. She was nice enough to send me on the 3^rd floor with a little less of a wait. Got to see the dr by ⁷⁄₇₃₀ and was out with my meds before 8pm

With how big this facility is you’d think you could schedule an appointment within a weeks time frame…
Urgent care takes forever too. Uhhggg.

New modern facility with easy parking and friendly staff.
We are Northern California members visiting So. Cal when my son broke out with a pretty bad rash on his torso. We called the advice nurse and they booked us an appointment with a pediatrician the next morning.
Our doctor and medical assistant was great. They were very kid friendly and had excellent bedside manners. They Spent a good amount of time reassuring us the rash was just a viral infection that will go away with in 24 hours. No medication or ointment was need, just benedryl if it was itchy.
We had a great experience here.

Garden Grove Kaiser has convenient weekend and evening hours. Plus pharmacy is open until 9pm. Free flu shots!
Appointment at 6:20 pm — finally saw a doctor about 30 minutes later.

Kaiser has a secret
And this one they“ll keep
They shut it, and they lock it
And keep this one behind the door
Shhhhhhh do you like secrets? Because I feel like everything is hush hush here, like a giant secret. Once you leave the lobby area and get in the elevator, you will not see a single soul who works there until they come out and call your name. And there are many doors they can come out of. So, if your looking for help, or have a question its impossible to seek assistance. And if your lost, well hope someone looks for you, or pages you.
So, Im used to a regular doctors office, where they know you on a personal level. This, however this is like a super center with many different departments. Which can be great and convenient. But, not as genuine. Which is unfortunate. Yah, I get the concept at Kaiser and they are all about preventive health, and they constantly call you to come in (I used to get weekly automated calls for a year) Their empire is so big. There are so many doctors to chose from. I prefer the single small practice.
I was in and out in about 2 hours with the works, Dr visit, meds and labs. But, my 4:15 appointment, I was not called till after 5:00pm. Then I waited some more in the room. It would be nice to notify patients if the doctor is running late. There’s an app for that I am sure. Just click, send patient a message. My doctor visit was about 20 minutes. My doctor was okay. I requested something, and they said it wasnt necessary till I was older. Which was weird, since my old doctor always checked. I also requested a medication, but for some reason she sent over the counter to the pharmacy, which I already know doesnt work, since Ive already used it. So Im bummed I have to make another appointment, just to get what I needed.
The lab hours are great 7am till 9pm. Plus they are open weekends. Its simple, check in, then wait for your number to flash on the screen. Nothing like blood being drawn first thing in the morning, or before you go to bed. Results are usually ready first thing in the morning. Huge thumbs up to the blood crew.
The pharmacy is also quick. Your meds are sent down to the pharmacy, then once you check in they process it. Over the counter meds, like vitamins, allergy medications, pain pills, creams, protein powder are available at a decent price, comparable to Sams Club or Costco.
So this is my go to Kaiser, that is super close to work, offering appointments and urgent care amedeties. Located at Chapman and Euclid across from Ralphs. The little map man that lives in your phone has it all wrong. Its closer to Chapman. Parking is plentiful and perfect in everyway. But… exiting onto Euclid is a royal pain at primetime. The light going north on Chapman is not synched with the Kaiser light. So if its green for you, there is no room to go since its red on Euclid.
I am not convinced at Kaiser is cool yet. Luckily, Im rarely sick, and probally will visit once a year. If I were sick, or in need of special care, it be good to know my referrals are all done in house and it be easy peasy. Its also good to know I can change doctors in a matter of seconds with one click.
Review #476

The ob/​gyn department is always quick & on time. Regarding internal & family medicine: I’ve never been able to get a regular doctor in the few times I have been sick… even if getting the actual appointment was painless. The pediatrics was not on time but 30+ mins late. Urgent care is as horrible here as anywhere. My son went in on a Weds at noonish & 2 hours later we were out… with the incorrect medication & dosage. (Another issue aside.) The lab is über slow here but the pharmacy is decent. Regarding the lab: People line up at 7am to get their labs done on Sat AM. Sleep in & try to go on the weekday!
At least there’s enough parking… or I’d be wary of coming to this kaiser again.