High Quality Auto

I brought a car from High Quality Auto in Garden Grove in April 2015 had problems from the beginning with this car everything l told them that was wrong with the car… The transmission, airbag on, lights not working properly, lights off and on… They had me running back and forth to Garden Grove for nothing. They had my car for 8 days didn’t fix anything. Now to fix this car cost way more than its worth or value of the car… DO NOT BUY FROM THEM!

The people at High Quality were very helpful. My daughter fell in love with a mustang there, Chris and his team worked with me on all my concerns even the price. I would definitely recommend them to friends and family.

Educated myself on what kind of vehicle I wanted.
Bought a 10′ Toyota Corolla. From the beginning I knew this car was gunna be the choice for me.
The dealer and I had a long financial process and one guy was trying his best to make sure we got the better end.
The dealer wanted above kbb price which I was fine with. Asked them before we purchased of they could repaint the roof. No problem. Got it back the next day with all the details smoothed out.
3 months later the car runs great!!! Just got our tags for it.
I would highly recommend, but only if you put on your negotiation shoes.

I put a down payment on a 2007 BMW I have the receipts… it is not my fault that I had the BMW for 2 n half weeks maybe 3 weeks… that’s how long it took YOU the dealership to inform me that I was denied after you said I was approved… you guys advised me to bring the car back… so when I brought the car back you guys CHANGED THE STORY ON ME when I got there … and Chris stated that he could get me approve the BMW but you forgot to add the part where it was going to cost me over a 100 dollars more then what you originally approved me for. after that you guys advise me to try a cheaper car I said OK… once again YOU GUYS LET ME LEAVE THE CAR LOT WITH YOUR CAR WITH OUT EVEN CONFIRMING AN APPROVAL OR ANYTHING !! Chris assured me that I could get into a cheaper vehicle and said you would call me to come back in to fill out paper work within a day or 2… it took you guys OVER A WEEK To get back to me and tell me I was Denied yet again and to bring the car back… that right there is BAD CUSTOMER SERVICE… I bring your car back when you asked for it… then you want to KEEP MY DEPOSIT MONEY I ORIGINALLY PUT DOWN FOR THE BMW… CHRIS STATED «you had my cars for a month you don’t think you owe me something »? IIT IS clearly !!! NOT MY FAULT I HAD YOUR CAR THAT LONG …you guys should make sure the customer is actually approved or NOT befor just TAKING THIER DOWN PAYMENT MONEY AND LETTING LEAVE WITH YOUR CAR WITHOUT CONFIRMING ANY INFORMATION… DESPITE all of what u put me threw I did not have a problem with you guys until you decided not to give me back my DEPOSIT MONEY I gave you guys your car back IT IS ONLY RIGHT YOU GIVE ME BACK MY money… if you want to talk about great customer service then just give me back my money …

From day 1 the airbag light was on the the electrical system started going crazy the left side lights would go out the transmission was skipping .I was going back and forth to this dealer for 3 months. This car is a nightmare. I did not buy a car to replace the transmission I would have gotten the bus pass. My car was in the shop for 8 days nothing got done. They gave me 2 loaner cars the brakes are going out on one and the other one no air conditioning. These where cars from there lot. The dealer would say I want to help you. They weren’t helping me at all they had me running back and forth every week they said it was fixed on the way home the lights would come back on. I believe they were just turning the light switch and the airbag switch off and it kept coming back on to this day it’s on the transmission has gotten worse. that pisses me off to talk about it. I’m not going to take it laying down. They never checked this car out before they put it on the lot for sale. I would never buy from them again. Stick a fork in me l done. I live 30 miles from this dealer in Garden Grove. I was driving back and forth once or twice a week. This is High Quality Auto in Garden Grove, CA

So I saw this car on CarGuru and they tried to sell me a Lemon. They kept telling me to look at the CarFax report when you can CLEARLY see the damage from other accidents. They had no explanation. To make things worse, when I pulled the top of the convertible down, it would NOT go back up! Could you believe that? And the window did not go back up either?! I drove 40 miles to get there for what… total waste of time… crooks in my opinion. If they simply had told me the truth, I would not have wasted my time.
Dr. Ed

Great experience. Had an excellent selection of vehicles. Smooth financing process. Great staff. A++++ transaction.
We would absolutely recommend this dealership.

We researched cars online for a week, kept track of inventories and cars that were sold before we had a solid list to go check out and test. We have the money to purchase outright so we wanted to make the right choice. We noticed that two cars on our list were still available after a week and a half, so we looked at the others, passed on most and headed to High Quality Auto. This was an unfortunate mistake on our part.
The reason the cars were still available is because, even though they are listed as available to buy on the website, when we got there, signs in the windows of a few of the cars including the two we wanted said «Not For Sale». I would not count on anything being available there for less than $ 5K. We were left unexpectedly without a car and had to rent a car over the 4^th of July week to search and this was a serious let down. I immediately felt like we were part of that bait and switch routine and we just walked off the lot. There was no point in even staying when the cars said «Not For Sale» on them. Take the cars off the website if they are not for sale.