Garden Grove Hospital and Medical Center

This by far is the most nasty hospital in Orange County.
The place is super dirty and there is not enough staff. Also most of the staff has a very poor command of the English language. If you want staff infection or some other strange thing, this is the perfect place to visit.

Can I give negative stars? Where do I begin. If you have an option for different place to receive medical care go there! My life partner is currently admitted for an eye infection, that I’m wondering now if it didn’t get worse because we went to their er on Thursday for it. And that’s when our horrible experience started! They have signs posted all over encouraging you ask questions but when you do you get treated very poorly. Our first visit to the er took seven hours, come to find out she should’ve never even been released. Most of the staff is ESL and some I don’t think even speak English which is very frustrating if English is the only language you speak. It’s dirty, old, the Dr that did her surgery came to bed side and changed her bandages without gloves even after she asked him don’t you need gloves on. He was so upset the nurse changed it without permission then started yelling at my girlfriend to the point of tears of why did you let her do that. Like she’s supposed to know. If it was that important why didn’t the staff that’s taking care of her know that? All I know is we feel like subhuman citizens here because of the really bad service and lack of compassion and communication. Stay away!

I have no idea where to begin. This hospital is the worst, that’s for sure. Reading some of these reviews confirms it. My mom has been there for almost a week after having her gallbladder removed. Out of all the people that have helped her, about 3 have been pretty nice. Other than that, every single nurse has been rude. It’s like we are inconveniencing them when we need something. My poor mom called me in the middle of the night because no one would help her to the bathroom. She told me she help it in 3 times because no one would go. What kind of shit is that? And that’s only one of many other issues that have happen. Even her roommate told me that one of the nurses was being rude to her. That SHE had to call her nurse so they could halo my mom. Wow. My brother and I filed a complaint but that didn’t help. They always take like ¹⁵⁄₃₀ minutes until the show up after you’ve called them. What if someone is dying or something? Oh well right. Never have I experienced such bad customer service. I can only imagine how they treat the elderly here. They can barely speak up. And some of them are alone. No one to help them. It is seriously sad. My moms English isn’t that great. So they take advantage. That’s a fact!!! Then they try to act stupid about it when you call them out on it. Drive the extra miles and go somewhere else. PLEASE! No one should have to put up with people like these. Specially when your sick and in need of care.

I went into the hospital for an anxiety attack that turned into an asthma attack acute. I was immediately seen by a very rude Nurse that check me in and told me that I just need to stop thinking and just breathe very rudely. The doctor saw me one time and sent her nurses in a couple other times but it really had no help whatsoever to give me this hospital. I don’t appreciate being bust out of there like cattle and I definitely didn’t appreciate that I could hear them speaking about me and my condition and what to do about it and actually making jokes about anxiety. It was a little bit disturbing and very unprofessional. I would never take my child here and I know I myself would try to drive a little bit further to get a better hospital next time I will not be coming back here and I’m very happy that I know this so I can spread this to people that need to know.

Our experience here was fine. Everyone was very nice and helpful. And a special thank you to the guy (Tristan?) who called me back to tell me my son was being transfered to another hospital. Luckily I made it there just in time. I received your call just as I walked into Emergency. You didn’t have to call me, but you did, and I thank you for being so kind.

Worst hospital anyone can go to ! I had the worst experience there. They don’t care about their patients there. They’re not friendly at all and don’t care that you’re in pain. Everyone there is so rude. I got my appendix removed. And it was hard for me to walk cause it hurts from the surgery my doctor came to see me. DR. Kim the nurses said he was the «best“doctor there haha they’re lieing ! He’s so RUDE and DISRESPECTFUL! He and I quote «*chuckled* it shouldn’t hurt that bad it was a minor surgery.» He literally laughed at me while I was trying to walk in all this pain. I don’t recommended this hospital to anyone m. And never coming back to this hell house.

I had day surgery here at Garden Grove Hospital. Everyone i engaged with was hospitable. Smiles and very caring staff. I was relaxed and felt like i was in good hands. Thank you GG Hospital for your hospitality

All I can say is these people that work here do NOT care for their patients all they are there for is for their weekly paycheck I went with my by last night because his foot was really swollen and it was getting worse and we wiring two hours to be called up and then finally put in a bed just so we could be left there and not attended I asked the nurse more than once if my spouse was going to be seen she said he was next on the doctors list well the doctors went to three different a patients and still didn’t bother to take a look at my bf’s foot after waiting for about 5 hours we got fed up stood up and as we’re leaving the nurse said why are you leaving i told her that after more than 5 hours and no one assisting up we were leaving and instead of her saying that the doctor would help us right away she said ok bed 12 is clear now like wtf they really don’t care now my bf had to come home with his foot still injured I do NOT recommend garden grove ER to anyone and let’s not mention the place is super dirty

Worst hospital ever ! Nurses didn’t even do their job. Instead of trying to relax and get better, they made me feel stressed the whole time. I felt like I had to take care of my self.

I wasn’t feeling good all week long I had a lot of congestion in my chest and I was constipate. And I figured that was the reason why I was short of breath. I have to be careful because I’ve had Open heart surgery double bypass I have a defibrillator Installed in my chest I’m also a type two
took me three days to get rid of my chest congestion and to alleviate my constipation. For some other reason I still couldn’t breathe. So I had my son-​in-​law take me to the nearest hospital. It was three O’clock in the morning .When I got there they were on me right away. In 35 minutes they had me breathing again normally. I was impressed .i’ll have you know I’ve been to every hospital in the Area for the last three years. It may not be as clean as other super hospitals but my concern is results that’s what I wanted and that’s what I got. At 11 AM I left happy and call the hospital from home and I talk to someone in public relations to commend them on how well they took care. remember good medical care Will only come from what information you givethem! if you know what you’re talking about then no one can fool you. I don’t mean to be mean but I have told doctors what they were supposed to do before and left them with their mouth open! This hospital staff were straight up I appreciate that and I appreciate that thank you

I just want to say that I’ve been waiting in the emergency room for about 3hours now and probably and nobody has came to check up on us… I would have understand if they were busy in all but as to what I see they are all talking and sitting around. My mother is ill and nobody has really done anything…

Came here early in the morning. Front desk person asked us to fill out some papers and when we returned them, she was texting on her phone. We were waiting for her to finish texting while my mom was suffering. You work in the emergency room, have some decency.

With my experience in the emergency room the staff was not very friendly or attentive, specifically the Hispanic female who took our information at the window. She did not listen to our primary concern and addressed a minor concern instead which made our situation more complicated and confused the staff. The doctor was very patient and helpful however he was the only pro of our experience. I will never return to this emergency room if I have another option.

I have had two outpatient surgerys here and i must say this hosopital is clean and stasff are really caring
Today I had a endrometial ablation:
Dr Ro the anesthesiologist Was so good at finding my viens only took one time and most people cant get it after 5 Tries
OR– tech Sandy made sure i was comfortable and had little or no pain.
Also like to give a great review for Alice and madeline
Thanks for taking the time to not just do your job but care for the patients too.
Oh thank you to the nurse who brought me warm blankets when i was cold
Sunshine torrers

So unorganized, never ending wait time! This hospital is so disappointing on so many different levels.

Waste of gas time money. Go to another hospital guys. No wonder this place has low rating. Ugh. The last time I was here, a young male doctor came to see me and he treated me like complete trash. Looked down on me and whatever I’d say. I came here for gallstones last time. He pretty much put my pain rate at a 0 (which was bull) when I told him ¾ and just discharged me. All he did was come in the room say hes not gonna do anything then got my dc paper ready. This doc also told me «by the looks of it u need to eat and exercise bc of ur weight». Uhm. I’m not fat. How dare he? Then he went ahead and had the audacity to tell me that he would just embarrass himself if he tells the surgeon that I needed my gallbladder removed when it was not that bad… I came into that ER in dire pain and he us telling me that??? Screw you. I would give this place no stars if it allowed me.
I’m here now and finally 7 hours later I was called back… only to wait another hour sitting down on a chair watching the nurses and doctors drinking their coffee, chit chatting, fooling around. Then I heard some doctor say «oh we have one more patient here. Let me just deal with her real quick.» She then told me I might have gastritis and just discharged me. Wtf? I waited 8hrs just for a «you might»? Shouldn’t you be doing more tests? Oh. Right. You wanted to get rid of me so u can go back to fooling around right?
NEVER coming back here ever again. Even the receptionists had some major attitude issues.

I work in the health industry and customer service is crucially important! Customer service in the triage room here was horrible. They ask you Q’s then cut you off. There was no eye contact so it’s like you’re talking to a wall. (At least the wall looks more welcoming). It is obvious that the «care» for patients aren’t there, you’re just a number here and nothing more. I’ve been lucky to have experienced better so this was just pathetic. Let’s hope the rest of our experience will become better if not reach average expectations.

I wouldn’t even rate this a one. The people here treat you like you are trash. The doctors are horrible and rude made me fill like a was bothering them. Gone here many times and they just took Vidal’s and sent me home and told me to see my reg doctor. I didn’t have one at the time. Well I finely got insurance and found out I have cancer it happened to be the fastest growing cancer and a few other things wrong. This is the worst hospital I have ever been to and worst people and doctors I have ever met in my life. The doctors I have
now are great and had surgery right away having my second surgery soon and should be healed soon. Thank you Saint Joseph’s Hospital for saving my life Now I get to spend more time with my family, kids and grandkids.

The worst hospital experience ever! Without getting into to much detail, this place is a joke!
My water broke at 20weeks, this being the closest hospital we drove here! I wish I had gone any where else!
I got there about 11PM didn’t get seen till 10AM by the doctor. He didn’t even want to check my cervix and the nurse insisted. The whole night the overnight nurse (different from the nurse that insisted he check me) was a complete insensitive bitch! I was losing my child and all she could ask is «why are you crying you can try again.» I swear has about to punch her! My husband saw I was shaking because I was cold and asked for another blanket and the same nurse rolled her eyes saying the patient is complaining. She let me walk to the bathroom even though I was in labor. Her attitude was «your gonna lose the baby any ways»
I ended up being transferred to UCI and the experience was 10x better. Do yourself a favor… stay away from this hospital!

I’m an expert at the hospital circuit now.
This my second time at this hospital within the last two month, i’m actually writing this from the ICU.
After a terrible incident at Fountain Valley (
) and a messed up situation at UCI medical, I know what to look for when judging a hospital .
The ICU ward is pretty nice and the nurses here are attentive. On the down side, this hospital has some pretty snappy nurses, especially those on the 7^th floor. I notice some of the nurses on the 7^th floor are pretty cold and rude in tone.
What makes me like this place is that even though my grandma was out of network due to her insurance on her first trip here, Dr. Lee help my grandma stay here instead of being transferred to Fountain Valley Hospital. I don’t think this is the most attentive hospital I have ever been to but to me the staff is competent and they do their job, that’s all I care about.
–ER is pretty attentive, at least for those who come in the ambulance
–Relatively informative and approachable doctors. My favorite is Dr. Francis Lee.
–Case manager is competent
–Good selection of food for patients