Century Travel Service

I heard about the decease of my father in Korea.
This agency gave more cheap fare than its on internet. Very kind, I got an impression of their precise prices and services.
I definately recommend them. two big thumbs way up!

Excellent service and excellent agency! Jenny provided me with a really good deal to my trip to korea this summer. I don’t know how anyone can have a bad experience with her. She’s really great and extremely helpful! 5 out of 5!

Excellent agent and so helpfull and so kind! I used this Travel agency two weeks ago, it was urgent because I needed a air ticket immediately at 10:20 pm for attending my father funeral ! But Jenny helped me to get tickets with reasonable price! I was sooo satisfied her service!

I agree with Stephen… This place will try and scam you. NEVER go there if you want an honest price!!!
I called in advance and spoke with Jenny to get a quote for red-​eye business class tickets to Korea. When we went in to purchase tickets on a Friday, there were none available for the «discounted» rate and the price jumped $ 1000 more then the quoted price. Jenny said the price she quoted was for an afternoon flight and the red-​eye flights are always $ 500 more even though when I called, I specifically told her we wanted the red-​eye flight!!!
They did have an afternoon flight available on business, but we really wanted a red-​eye flight due to flying with a baby. We asked them to look into economy seats for red-​eye, but they said they highly recommend we stick to business especially since we had a baby and it would be more comfortable. Because we preferred a red-​eye flight, Jenny suggested that she would reserve both the red-​eye and afternoon business class flights for now. Then on Monday, she would call Asiana corporate and ask them to discount the red-​eye business class flight for us. Jenny then did 2 credit card transactions, one for the red-​eye flight and one for the afternoon flight and said she would only charge the credit card for the flight we choose on Monday.
The next morning, I called Asiana Airlines directly about what flights were available and the tickets that were reserved for us. I did confirm that neither reservation was ticketed and our credit card was not charged. So we went back to Century Travel and just asked to purchase economy red-​eye tickets. Jenny wasn’t there and we dealt with her assistant, Grace. Grace called Jenny and told her we wanted to change our tickets to the economy red-​eye flight. Grace then tells me that Jenny said she had already ticketed our reservation and wasn’t able to change it. I told them I called Asiana Airlines before I came and KNOW that neither reservation has been ticketed and our credit card was not charged and I am still able to change reservations at this point without a penalty. Grace then says that Jenny ticketed last night, so I called Asiana Airlines in front of them. The wait to speak to a representative was 5 minutes. While I was waiting on the phone, Grace says Jenny wants to talk to me. Jenny tells me that she already ticketed the reservation, but if I wanted to change it, she would do it for me. I told Jenny, why are you saying you ticketed it when I confirmed with Asiana this morning that neither reservation was ticketed. I told her, I’m going to speak to a representative to make sure before we do anything else. While I’m waiting on the phone, I see Grace furiously typing into her computer. I knew exactly what she was doing. I turned to my husband and said, «I bet you anything she’s ticketing a reservation right now!!!»
When an Asiana representative finally got on the phone, I asked if either of the reservations were ticketed and she said, «Yes», the red-​eye flight was ticketed. I then asked when it was ticketed and she said it was just ticketed that morning. CAUGHT RED-​HANDED!!! I asked Grace why they lied and was pulling this type of scam, just to get more commission for themselves. This was not right and completely illegal. I also asked her, why the red-​eye flight was ticketed when we all agreed to wait on that reservation until Monday after Jenny was suppose to speak to Asiana corporate about discounting the price for us. Grace just nodded. Most likely, in her haste, she just ticketed the most expensive ticket without realizing the agreement we had to wait til Monday.
I told Grace that we would NOT be dealing with this agency and to cancel the ticketing that she had just done as it was done without our permission. Grace tells me she is not able to cancel the ticketing until Jenny gets back. I then ask for our credit card slips to make sure they don’t charge our credit card anyway (which is totally something they would do, given the circumstances). Grace tells me she doesn’t know where it is. I look on Jenny’s desk and it’s right there, so I said it’s right here and left.
The next morning, Grace calls me and says we need to return the credit card slip because it’s their property and they were giving me a courtesy call before they call the police. I just couldn’t believe this was happening. Unbelievable!!! The nerve of this agency to try and scam me and then threaten to call the police. I told her to go ahead and call the police and that I would do the same and hung up. They proceeded to harass me with calls over and over again from 6 different numbers leaving messages and even emailing me. Within a 30 minute period, they had called me over 15 times. Finally, the last message was from Jenny saying there was a misunderstanding and they want to make it right and help us find a flight. There was NO misunderstanding. The bottom line was that they tried to scam us and got caught!!!
WORST EXPERIENCE EVER!!! DO NOT RECOMMEND!!!

Our family usually uses this place to buy tickets to Korea.
It usually has the cheapest ticket available.
So, why am I giving 1 star?
Even though our family still uses this place because its cheap, these people loves to scam people.
First, my mom had trouble with one of the staff (no naming because I believe in second chance). The person gave a cheaper price and later tried to charge my mom more with nonsense fees.
Second, my turn. They gave me a quote and later when I tried to buy the ticket they said the ticket price would increase because of the fuel surcharge. Fair enough. But it seemed kind of silly. I had some doubts. So, after clearing some of my thoughts, I called them the next day. They said it was because of the fee for using both airports (LAX and ICN). WTF! Ive never heard of this when buying a ticket. lol And then when I demanded to talk to the owner of this place, they said to call back few days later.
So, I waited patiently for few days. Finally, when I called them, this time they said the additional charges were Tax. LOL ok. Even with this nonsense. Changing the nature of additional fees I took the time to calculate if it were actually taxes. Of course the fees were not taxes. After rebutting their claims finally I got a refund. She lied to me several times about the price. And of course no apology. just some excuses. This staff was truly a magnificent piece of work.
They probably have the cheapest ticket prices. But I hate this place. Im still using this place because its cheap and I know when they are trying to fool me.

If there is a minus star, this place deserves this or else be sued. Worst service ever, fools around with prices, tells lies… Never ever use this place…