Brookhurst Appliance

I saw a used Kenmore Washer 90 Series on Craigslist, and made contact. When it was delivered on 1÷26÷16, I was told by the delivery guys they worked for Brookhurst Appliance. I paid $ 160 plus an additional $ 25 for delivery and installation, and removal of my old washer. It was delivered by Jay and another guy. Jay said there was a 90 day warranty if anything didn’t work. Two days later, the spin cycle stopped working (i.e. the washer just hummed, but didn’t spin). I contacted Jay, and he said a technician would come and make repairs on 2÷3÷16. No one ever showed up or called. Now I cannot get through to Jay on his number, there is no answer, and his voice mail box is full. I’ve tried calling on several days.
I then left a message on the business phone line. A woman called back to setup an appointment for 2÷4÷16. Once again, no one ever showed up nor was there a phone call to cancel.
I have now sent them an email explaining pretty much everything I said here. I am now doubting I will ever get any service or a replacement machine. I know the machine is old and used, but I really expected to get more than 2 days (5 loads of laundry) use from it. And I certainly expected more reliable service.
2÷12÷16 update. Never heard back from these guys. Essentially, their «90 day warranty» is worthless, cuz they won’t return your calls or actually send people to service the product they guaranteed. Once they recognize your incoming call, they let it ring through to the voice mail box, which is always full. :-(
2÷25÷16 update: I received a call out of the blue from Brookhurst Appliance, finally responding to my request from weeks ago to come out for service. On this occasion, a service technician did arrive (Chewy). He was super friendly and helpful. He took the washer back to the shop, where it was serviced and then returned the next day. It now functions great.

I only give them one star since there is no 0 stars! these place is horrible. On ⁰⁴⁄₀₄ we bought a stackable washer, 1 month after the dryer broke, i called them and it took them 5 days to get here. they kept on saying they were coming and they eventually stop picking up my calls so I had to called the from different phone numbers, they fixed the dryer and within 3 days my apartment flodded thanks to the washer, I been calling them for 2 weeks now. I waited on tuesday, they said they were coming at 12, I was here from 11:30 — 1:30 they never showed up, i called them again and they said they came on Thursday, not sure why, since I never talked to them, or they never called to let me know, I called her today and told her I was done and I needed them to come take their washer and they said its been 2 months that they Can’t do it! So I told them I didn’t want my money back I just needed them to come take their crap, and she changed her attitude, they said they were going to call me back, still waiting, Just make sure You don’t buy from them, ps. I believe the stackable they brought had Rouches inside, because I started seen tiny ones around my house, which I never had, when they opened the washer the day they came to“fix it” i saw some eggs inside, pretty disgusting! dont waste your money with them!!!

These people are the worst! I bought a stackable washer and dryer and they were to deliver and set up next day! They showed up and said the electrician needed to come out and they were going to charge 60 more dollars. He never came and then they told me it would be an additional $ 120.00! I cancelled the order and got my money back! These guys are horrible. Do NOT go there!

Brookhurst appliance is also called Big Saver Appliances.
9÷1÷14 my wife and I were shopping around for a stackable washer and dryer. Found an add on craigslist advertising good deals on their appliances. They take washer and dryers and fix them up and sell them at a reasonable price with a 90day warranty. If any problems arise they will fix it within the warranty date given. After paying a visit to the shop I noticed that the appliance I was about to buy was missing the dryer vent. After making note of the missing piece the store attendant said that it would be no problem to get the replacement for it and that when they delivered the item they would include it that day. When the delivery man finally came we learned that the vent was not included and because the gentlemen did not speak any English to understand the problem I had to then call the store and explain the problem. After the delivery man left I realized that underneath the washer there was a puddle of water due to a hole in one of the hoses. When I arrived next day to pick up vent the man gladly exchanged the bad hose and took care of the problem. 9÷11÷14 we have washed 2 loads of laundry using both washer and dryer since we bought the appliance and today I realized that washer is not draining water nor spinning. Now, I understand that these are refurbished units but gentleman I spoke with on the phone says that it might take up to two days to have a tech come out in my area to fix it. He had said my appliance is 3 to 4yrs old and we would need to be careful not to abuse it by letting the washer door slam down breaking the switch. While the clothes that I NEEDED washed TODAY sit in water, I now wait for a call from the guy to come out at their conveyance. I would have understood if we at least had it 6months and had something happen to it but it’s too soon. Sometimes it’s better to buy brand new or atleast buy refurbished with a bigger name company. Will not recommend this business. Stay away.