Bank of America

Should be ZERO star for this shit location.
They treat thier customers like shit…
Really annoyed after visting this bank. But now, no more.
I closed all my bank accounts. !

Such a bad service. What’s the whole purpose to make an appointment?
I came here at 3:00 pm.
And the lady who works here let me know that there were 2 customers before me. So she asked if I want to wait or to make an appointment.
And I’m ok to make an appointment at 5:00 pm in the same day .
Guess what ?
My appointment was at 5:00pm .
I was there on time. Checked in on time .
But no one help me till 6:00.

This branch literally sucks so bad. The workers here are slow, old, and incompetent.
I just left this branch and they told me that they could not cash out a LEGIT insurance check BECAUSE THE CHECK WAS ISSUED THE SAME DAY. How does that make any sense? If the maker of the check has an account of BOFA, they are able to verify funds and call and verify the check. But no, instead the teller whose name is Tuyet informed me there was nothing she could do which is a total lie.
This branch has the worst customer service and the dumbest tellers I’ve ever encountered. Steer clear of this place if you don’t want to deal with bullshit.

This specific branch of BOA is extremely unprofessional, and have very poor/​questionable work ethics. Recently I needed to remove one person from my joint account and did all of my research before coming in. According to BOA policy on their website in order to just remove one person, everyone on the account must be present and it’s simply a matter of filling out the paperwork. When I came in last weekend I was told by an associate in the lobby that according to California Law AND BOA policy that is not possible, to remove someone I must close my account and open a new account. When we sat down with Dang Lai, we got the same answer even after I told them that wasn’t the company’s policy neither was it what other BOA branches told me. Later I called into customer services, I was told that indeed BOA policy states you can remove one person from the account without closing it. I was promised they would call to follow up… still waiting for that call.
My presumption of this situation is that — this specific branch decided to LIE to their customer’s face, forcing people to unnecessarily close their account just to open a new one. New account looks better for the branch’s monthly quota. Great BS business BOA.

Horrible. like seriously. would it kill to hire more bank teller? I got a whole line here. what’s sad is that in and out lunch rush line move even faster than this.. It’s unbelievable.

Pretty terrible wait times, expect here to be 30+ mins if you need a teller. They only have 2 tellers and the 1 business teller at any giving time.

The line is always so goddamn long (like all the way to the door entrance) and they only have 3 or so tellers working. I hate this place so much. I only come here because it’s the closest to my home/​work. Avoid at all cost if you’re short on time.

Just return from the bank on the last day of 2015. By the time I get to the waiting lines, there are about 20+ customers in front of me. Most of them are seniors. The pace is so slow; 2 cashiers and a merchant. After 30mins; 7 people are still in front and 30+ are behind me. One customer was not patient enough. He then starts talking bad; the bank rep jumps in and cool him down. Have to thank her for keeping the line moving and keeps the situation under control. Everyone in there is working really hard especially helping the elderly. I suggest certain days in the month, the bank needs to have more tellers to handle 40 – 50 customers in the line. I think service is excellent

I wish I checked the review before stopping by this BoA branch.
We came here to open a checking account for my girlfriend. The banker that we talked to didn’t bother to ask for our name or introduced himself. Without even asking how we were today or why we came to this bank, he asked my girlfriend about her age right away and said that she will get the fee waived until next year.
I understand that he might want to get to the point, but where was his professionalism and manner? He led us to his desk and had us wait for a long while, while he was walking around?! We gave up after 15 minutes. We do have some more time but not to spend on such a horrible service.
Just want to let the branch manager, or whoever in charge, know that we are on the way back to Wells Fargo, where we visited before we went to you for a comparison. Thank you for making our decision much easier.

I’m right here waiting for closing my account after waited for 30mins withdrawing all the money. This bank is very short of labor. When it comes to this Bank of America people will know it takes forever to get a service. That’s the reason why I closed my account for the freaking stupid. I feel bad for whoever work here !!

This place has the worst wait time of any BofA location that I’ve been to. Only 2 tellers usually for peak time of the week days. I would go elsewhere is you don’t want to wait forever in line.

Location is downgrading.
They dont do money orders one more bummer.
Service is ok

this bank has by far the slowest service of all the bank of Americas. I recently came here and was waiting even longer than usual. I am particularly upset with this bank because I came here and immediately had to wait. 2 guests/​customers who came after me were attended to first and I already complained to the manager. Jason here does not know how to do his job properly and chose to assist others before myself even though I was already waiting prior to the other guests’ arrival. I hope this branch fixes its customer service representatives otherwise I will be banking with other branches or another bank.

I dropped by here on my errand run since it was near. The place was still crowded on a Tuesday at 3 pm. I can’t imagine how crowded it would be on the weekends. The bank was full of Vietnamese bankers, so the language problem won’t be an issue with the Viet community that the bank lies within. The service was done at a reasonable pace, so that’s alright. Overall, I would drop by here if need be, however, it wouldn’t be my number one bank.

A long time I came back this branch. Busy morning, long line at counts and a lots customers wait at sofa… all tellers busy… l think they try help customers best they can… The Personal Banker name is Nancy Phuong Nguyen she is very professional for service customer … I dont have a lots time so she introduced products of bank are clearly and I choice one and so happy. Thank you so much. I will be back with guys.

This review is solely for IVY, I came in yesterday to close my BOA credit card, and the «lovely» Ivy has convinced me to also close my debit card. Thanks Ivy, because of you, I’m no longer a BOA customer! She’s a Vietnamese chick with an obvious accent, during the conversation, she kept on cutting me off mid-​sentence. Damn, lady, I know you’re busy, but let me finish my goddamn sentence! I don’t think she even understood English every well, because she kept on repeating herself explaining something that wasn’t even my question in the first place! She was so rude and disrespectful the whole time that I had to take my card and walked away or else I would’ve released my krakens lol
**** Ivy, girl, if you hate your job that bad, just fucking quit, sheesh, spend your miserable life somewhere else!
PLEASE go to BOA in fountain valley, they have wayyyy better customer service!

The service here is always slow and the bank tellers are either rude or emotionless. Do they hate their jobs that much?! SMILE! … That’s why I only use their outside ATMs here.
Not to mention, the parking here is HORRID during peak hours and the area around the ATMs are always dirty. Not much more I have to say .!

This bank is always busy!
Guess no one likes to stay home in the area, ever… this is why I avoid going to this bank. And when I went, I encountered a lot of slower moving older people. I’m always in a rush, so this is no bueno. They move so slowly in the parking too. Good thing I told the people who parked next to me that I can move my car for them for her to get in more easily. In reality, I just wanted to get out of there quickly, in which I did.
*************************************
Also, in general, I just wanted to say, I’m so happy BOA decided to consolidate their bank accounts for the public. I no longer have to waste my checks to convert to an account where I can go inside. It will automatically be changed in May. I’m Happy…

UPDATE– This has happened TWICE now, exact same story, exact same bank teller, exact same annoyed customer
Bank teller Yen looked at my i. d and tried to hold in a laugh.
Looked up to my annoyed face wondering why did she just laugh at my picture.
Then she told me, «you look „round“ (fat) in this picture, but you look so skinny in person.» (In Vietnamese)
I weighed about 85lbs when that picture was taken for gods sake
Slow service
Disrespectful bank tellers

Gosh, I hate to leave bad reviews but I must! This place is a waste of my time. I’ve never seen a line so long at a bank before. Not only that, when I walk in, I am not greeted by any friendly staff. Moreover, there are no offers of water bottles or coffee as you wait in this long waste-​of-​my-​time line!
They need to have more staff on duty during busy days and the Branch Manager needs to work on their customer service.