XSport Fitness

So disappointing I left my gym membership «on the table» for an entire year until my new gym opened. Where do I start? I purchased a 2 year for the price of one membership. When year 2 came around, entrance to the gym caused alarms to go off and snooty staff was unable to resolve the problem. Speaking to management about the bad attitude solved nothing. In short, the staff began to feel like the only game in town. Now they are not and two competing gyms are taking their members.
Machines are old and in disrepair, some decent staff is abused if they are not one of the «beautiful people». Very glad to be gone

While there are more workout options than Planet Fitness, the service here is pretty abysmal and the general atmosphere is really uneasy. No good vibes at all. People yelling while dropping weights in every corner, enormous dudes staring you down for no good reason, and even the front desk staff are stand-​offish.
For the price, you get a good amount of options; lots of benches, free weights (that are all over the place), machines (oftentimes broken), pool and sauna, etc.
If you can spend even a little bit more on your gym service, I’d highly recommend looking elsewhere. And if nothing else, try out the free 7-​day pass before buying a full time membership.

The managers need to inspect the equipment. The same 4 bikes have been broken in some way for months, even after being told that there’s a problem. Treadmills have some issues also. Tv don’t work, key pads that malfunction. The managers have been told that the equipment needs to me repaired or upgraded. Still the same machines, haven’t been repaired.

I have joined a lot of gyms, this one is definitely the best around! The Xit classes are amazing. The instructors are very motivating. I have been taking Xit since October and have seen a transformation in my figure. The gym is overall very clean. The daycare is amazing. I feel reassured that I can workout and have a fun safe place for the kids to stay. I would highly recommend Xsports gym.

Previously rated the gym 2-​stars, but am satisfied that some improvements have been made.
I also value that management responded quickly to my review.
My concerns are still as follows:
–No soap/​shampoo racks in the showers
–General condition of locker room and sauna
–General condition of some of the treadmills and squeakiness of ellipticals.

I’m very uneasy about this gym. They suck you in VERY aggressively. Be very careful signing anything and read everything they say.
They’ll give you false information to screw you over and have you call corporate, who’ll have you on hold for hours before doing anything. In their defense, they do usually help you but it comes at the price of valuable time. It seems like they try to weed out the more undetermined people who don’t have any standards for their money or experience.
The gym gets crowded and is usually very messy. The people there can be very rude and obnoxious and you have to know where to stand your ground. It’s every man for themselves, except for those who come in groups and leave chalk everywhere while screaming and lifting weights.
The front desk receptionists are all girls. It’s actually a little comical what type of girls they want the face of their gym to be. These girls don’t know jack. They’ll be rude and act like they know what’s going on if you have a problem. Forget the girls, talk to a salesman and make sure you know what you want cause they’ll do everything to talk you into something you don’t want.
The locker rooms and bathroom are generally clean. The jacuzzi, steam room, pool, and sauna are a nice touch.

great gym ! so clean and neat. Staff is so friendly and helpful. Anytime i have questions on a machine or how to do a workout their always there to help

This place is a joke when it comes to customer service. I no longer work by there location and they won’t let me cancel over the phone! When I called the corporate office thinking they would be a little less ridiculous I got some ghetto lady re-​iterating that for no reason what so ever I have to either write a letter or go in personally to cancel.
It’s 2015, are you guys serious?. .. Ultimate customer service fail, wake up folks, you lost a customer for life

Worst possible experience ever. They try to sell you on a month trial but then secretly charge you after you sign your cancelation form after realizing this gym is the worst. Then when you try to contact anyone about getting your money back they just keep telling you to call other phone numbers. Be careful when signing up for anything here.

Great gym, it’s open ²⁴⁄₇ even holidays, this is a very large straight pool and hot tubs {2} and the weight room is large As well. They have a store inside the place with plenty of protein shakes that you can buy or they can make a fresh one for you as well. Overall a nice gym for a good prices 32 dollars a month I believe. No
Contract!

I wish i did my homework before signing up. you will be surprised if you google xsport fitness rip off to see all the negative comments. I’m trying to cancel PT to no avail. I actually said to this jerk from corporate how is it that i need a medical reason to cancel but when i was putting money to sign up i didnt need a letter. He said «we dont ask that». Just proves how triffling and theiving these people are. All they see is your money. I will keep writing negative reviews until something is resolved. Negative reviews cant be good for your company

It’s ok. Not the best gym. But for the price I’m paying it makes up for it. It’s a lot better than planet fitness regarding amenities such as the pool, sauna, jacuzzi, steam room (smells like piss all the time), and if you’re into tanning and salon service.
Equipment is old but usually works. Locker room is so fruggin humid needs ventilation and air conditioning. It’s also cramped as hell. You’ll be bumping asses with someone for sure.
Also wifi is non existent on their own they tell you to hi jack the free BloomIngdales wifi. That’s just classless and it’s also very unreliable. You won’t be streaming apple music or spotify here effectively.
Grunters everywhere.
But if your just focused on working out you’re ok. Canceling membership is difficult crap load of red tape.
Lifetime fitness is opening nearby but will probably so expensive it’s prohibitive.
This place has so much potential but it doesn’t look like they’ll be updating nor improving anytime soon.

The equipment is old and the employees so not polite they don’t smile when you come in. There’s one rude girl her name is Sarah she works at the reception. Have to say if the attitude of the employees would change 180 degrees it can be a 4 star gym.

In town for the weekend. Needed pool for two days. Very nice four lane, 25 yd pool. Water was about 77 – 78 degrees. Cool atmosphere. Steam/​sauna/​hot tub as well. Nice facility.

I decided to try a free pass and you have to give your name and phone number for the pass. I signed up two days ago and haven’t stopped in yet due to work. They called me both days past 10pm. That is beyond rude. Even if the gym is 24hrs, you shouldn’t call people in the middle of the night. That’s just simple manners and common sense. If the reps and sales lack this, I can’t imagine how their management is. Wouldn’t bother trying it now.

Honestly the reviews shocked me…
I joined here in 2013 and I loved it. Came back 2015 this year and rejoined again. I’ve brought several of my friends to try the 7 day guest pass and I even got two of my friends to join the membership.
We all don’t have any major complaints. Only thing is, some nights are more busy and full than others. So you have to be careful of that. For example, Thursday nights and Sunday nights seem to be super busy.
Anyways, there are rules here like if you want to try the 30 day trial you have to pay a certain amount and if you want a refund AFTER GOING 10 times, you can get a refund back.
Like with any other deals and sales from other companies it is up to the CUSTOMERS/​MEMBERS to ask questions about everything to make sure they don’t fall in the traps. It’s their job to sell you things, that’s just how it is.
All the people who have accommodated my friends and I have been very pleasant. The girls at the front desk don’t really have personalities– maybe because they have so many members coming in and they have to make sure that nobody comes in that doesn’t belong there.
At least in the girls locker rooms, everytime I go, there is always a clean up worker.
The machines are the same as always (which is not a bad thing). The pool is good also, like I said before, some days are more full.
Come to this gym, try not to let all the reviews scare you away. I’m not saying that this gym is perfect, I’m just saying that for someone who rejoined again after two years… it’s def worth a try.

I want to update my situation regarding the membership refund.
After posting this review, I received an email on Unilocal from «Elizabeth M» to send her an email to discuss my concerns. I sent out the email on April 2^nd and I have still yet to receive a return email. While this seems unprofessional, I called the company today for what seems like the hundredth time. They said my check was processed on the 10^th and to allow them 14 business days to arrive.
However with all these hurdles I had to go through, I can only hope my check doesn’t get «lost». Which of course will require me to pay up for them to reissue me another one.

If I could give it a 0, I would.
The gym itself looks okay.
However, the employees are a bunch of scammers.
A gym representative told me that I could try the gym out for 30 days, and if I send a cancellation letter to the corporate office, I could get my refund back. All I had to do was give $ 20, and if I wasn’t pleased with the gym/didn’t want to sign up for a membership, I’d get it back. Sounds easy right?
Little did I know that he actually signed me up for an actual membership. It’s not really a guest pass. Yea, if you send a letter within 30 days, you don’t have to continue with this membership. HOWEVER, there is a requirement for you to get your money back — you need to go to the gym 9 – 10 times (I don’t recall the exact count) within the 30 days. If you don’t, you don’t get your money back.
What kind of gym forces you to visit them a certain number of times? In addition to that, the gym representative never told me about this requirement. If this requirement was crucial to getting my money back, he should have made sure that I was aware of this. But, nope! He just waited for me to sign the contract and bank on the fact that I didn’t read the fine print/​areas he didn’t point out (I agree, that was my fault). However, this just shows that this gym is just being run by a bunch of schemers. Luckily, I was able to cut off my card information before the gym took out more money from me. My friends who signed up with me ran into the same problem and lost more than $ 70, and they never got it back.
I complained about this to the corporate office, and rather than looking into the issue, they just chose to blame me. They didn’t even bother asking the associate if he did anything wrong.
Terrible customer service. And, when we complained about this to the guest representative we spoke with on day one, all he said was «change your card information.» Why must we do this to get our money back? What kind of advice is that?
The gym is rather cheap, but the corporate culture is very important to me.
If there’s another gym for you, I highly recommend looking into that.

I called today to get a quote for the membership dues. I spoke to someone and said thank you and hung up. Maybe another time I will go and check out the place.
4 hours later I get a call from the location wanting to check up on me. How did he get my number? Oh he probably decided it would be a good idea to take it from the caller ID! Bad move XSport! What you don’t know about me is once a business does me wrong or ruins my trust, I do not go back.
Sorry you ruined our trust and I will stay with my current gym.
I gave it 2 stars because I felt the membership price wasn’t a bad deal.

I guess all that matters is signing up members and not providing service to members that has been here for years. I say this for a few things.
— Towels are empty most of the time, ok so call the maintenance crew to bring it out, Call 4 or 5 more times still no one… Heres a RESOLUTION, someone else pick up the towels and stop sitting down hanging out, people need towels for a reason — this goes to the staff.
— I understand members can be a mess and not put their weights away… RESOLUTION have someone from the staff put things back, yes I see plenty of staff members around doing nothing!
— Personal trainers which Ive never used before but have observed… you’re there to motivate your client… not chat with the next personal trainer next to you about your beard care and text on the phone.
— Clean your bathrooms… members are messy but we pay for clean bathrooms.
— Clean or discard dirty and ripped towels.
— FIX your tv’s on the cardio machines.
I prefer Massapequa but Garden City is closer.